Reliable Field Service Representative with comprehensive knowledge of technical practices and techniques offering a commitment to high quality service.
- Provided on site depot level repair expertise on various types of power generation and environmental control systems.
-Coordinate, assign, and troubleshoot network IP addresses within the limits of upper echelon requirements such as military networks.
-Participated in various missions as part of a highly functioning, multi-company support team providing on the job training, assistance, and repair of various forms of technical equipment to soldiers both stateside and abroad.
-Provide support in troubleshooting/repair on complete mission system to include all peculiar THAAD equipment. Provide hands on support and instruction to customer on TOCNET software and basic UNIX commands, equipment and configuration procedures for the TACLANE-MICRO KG-175D encryption device, Enhanced Micro Central Switching Unit (eMCSU), QDMA Satellite dish and ViaSat EBEM modem.
-Motivated on-site authority in performing depot maintenance, troubleshooting, repair and validation of various other types of military equipment to include Command Center System (CCS) Command Post Communication System (CPCS), Command Post Platform (CPP) and the Trailer Mounted Support System (TMSS/DRASH).
-Conducted technical support of complex digital equipment that is significantly interfaced with information technology (IT) systems.
-Managed and maintained systems/networks/servers that are part of the IT infrastructure on cutting edge military systems integration such as the Mobile Integrated Command Post (MICP).
-Received numerous excellent technical support reviews on equipment training and logistical expertise provided to 1st Armored Division and all subordinate units in Ft. Bliss, TX.
-Possess high degree of knowledge in Air Defense Airspace Management(ADAM) cell mission equipment.
-Troubleshot and conducted hardware and software repairs on Windows based computers to include fault isolation down to motherboards while in field conditions to ensure mission success.
-Excelled in providing optimal customer support and ability to provide over the shoulder and classroom training of air defense computer operations.
-Provided Soldiers training, coaching and assistance with installation, networking, and configuration of multiple complex computer systems to communicate with one another.
-Supervised equipment on site operations and maintenance for all equipment to include both software and hardware maintenance of Air Defense Systems Integrator (ADSI) and other computer systems for the 101st Airborne Division (Air Assault) in Afghanistan.
-Designated Subject Matter Expert providing reach -back technical support to 4 subordinate ADAM cells located throughout the divisions area of combat operations.
-Diagnosed, isolated faults and repaired malfunctioning/inoperable computers, shelters, and vehicles providing repair to a variety of computers systems.
-Served as the COMSEC custodian loading cryptographic keys into various radios to include; Single Channel Ground and Airborne Radio Set (SINCGARS), Enhanced Position Location Reporting System (EPLRS), Multi-functional Information Distribution System (MIDS), and Joint Tactical Terminal (JTT).
-Supervised and conducted data-link operations with multi- national forces. Conducted installation of system software packages for multiple types of complex Air Defense Computer systems.
Bachelor of Science: Information Systems Security- current (credits 79 of 122 hours)
Comp Tia Security + Certified. ID -COMP001020345326 Awarded 7/28/2014
Comp Tia Network + Certified. ID: COMP001020345326. Awarded 1/27/2014
Awarded and currently maintaining a Department of Defense SECRET clearance.
EPA Universal Refrigeration Certification (03/10/2011)
Companies Worked For:
Job Titles Held: