Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

I’m seeking a position that will allow me to provide excellent customer service while learning information about various parts of the business and retail industry. While able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs, I am also Proficient in merchandising, payment processing and general housekeeping of store areas, I pride myself on being a very Ambitious and Adaptable driven individual with strong work ethic and ability to thrive in team-based or individually motivated settings.

Skills
  • Frames adjustment
  • Glasses repair
  • Microsoft Office
  • Project planning
  • Critical thinking
  • Multitasking
  • Working collaboratively
  • Friendly, positive attitude
  • Reliable and trustworthy
  • Decision-making
  • Data management
  • Training & Development
  • Team management
  • Driving sales
  • Organization
Experience
Eyewear Specialist , 01/2019 - 03/2020
Visionworks Conroe, TX,
  • Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
  • Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Trained and mentored new eyewear specialists and continued education to keep up with current technologies.
  • Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms.
  • Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
  • Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Cashier, 09/2017 - 12/2018
Sartell - St. Stephen School District Sartell, MN,
  • Inspected items for damage and obtained replacements for customers.
  • Resolved issues regarding customer complaints and escalated worsening concerns to supervisor for remediation.
  • Operated cash register, collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Resolved issues with cash registers, card scanners and printers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Trained new employees in cashiering procedures
  • Signed customers of for rewards program
Customer Service Representative, 05/2014 - 07/2017
Domino's Pizza Midlothian, TX,
  • Provided assistance to mangers and cashiers with various issues.
  • Processed vehicle registration tags.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Educated customers on special pricing opportunities and company offerings.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Answered all incoming calls from customers
  • Processed bill and rent payments through Checkfreepay system
  • Assisted customers with all Moneygram transactions
Retail Sales Representative, 06/2015 - 10/2016
Charlie's Produce Missoula, MT,
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Worked with off-site locations to find desired items for customers.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Assisted in training of new hires on organizational procedures, policies and sales techniques.
Education and Training
Bachelors: Business Economics, Business Management, Expected in 2024
-
Houston Baptist University - Houston, TX,
GPA:
  • 4.0 GPA
  • Academic scholarship Recipient
  • Dean's List Honoree
  • Major in Business management/ Business economics
  • Minor in accounting
Additional Information
  • AWARDS AND ACKNOWLEDGEMENTS , Organization: Food Town, Award received: Promoted to customer service Organization: orchestra , Award received: Best section leader Organization: National Honor Society ,Award received: NHS induction award Organization: Food Town , Promoted to customer service representative
Accomplishments
  • Promoted from cashier to customer service representative, in less than 12-months
  • Consistently maintained high customer satisfaction ratings.
  • Exceeded daily sales goals
  • Recognized as Employee of the year for outstanding performance and team contributions.

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Resume Overview

School Attended

  • Houston Baptist University

Job Titles Held:

  • Eyewear Specialist
  • Cashier
  • Customer Service Representative
  • Retail Sales Representative

Degrees

  • Bachelors

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