Executive Support Specialist resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Analytical and focused Administrative Associate adept at evaluating office processes to improve efficiency and accuracy. Offering 30+ years of administrative support experience, including schedule management, accounting support and customer service. Proficient in Microsoft with expertise in electronic document management. Talented Executive Support Specialist with executive-level administrative management, financial, business and operational leadership expertise. Multidisciplinary professional exhibiting essential techniques in policy, procedure and process improvement initiatives. Focus on minimizing labor, increasing productivity and maintaining quality in all aspects of administrative support. Energetic, focused on driving productivity by leveraging advanced administrative support skills. Dedicated to maintaining open lines of communication with leadership and colleagues. Industrious and forward-thinking Senior Executive Assistant. Handles strategic planning, operational and administrative requirements. Results-driven and hardworking with skill and resilience to achieve daily operational goals. Focused on maximizing executive productivity by providing exceptional service and coordinating team activities. Results-focused Human Resource professional with strength in problem solving, projects and incidentals. Proactive leader with strengths in communication and collaboration. Proficient in leveraging Human Resource and Business Administration knowledge to promote team unity and team collaborations. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

  • Travel administration
  • Human resource laws knowledge
  • Social media knowledge
  • Database management
  • Excel spreadsheets
  • Mail management
  • Articulate and well-spoken
  • Technologically savvy
  • Proper phone etiquette
  • Meeting planning
  • Executive presentation development
  • Professional and mature
  • Administrative support specialist
  • Strong problem solver
  • Appointment setting
  • Business correspondence
  • Relationship building
Executive Support Specialist, 07/2017 - Current
Cvs Health Harrisburg, PA,
  • Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
  • Assessed current office procedures and implemented improvements, boosting productivity 95%.
  • Developed and continuously improved digital filing and document management protocols.
  • Coordinated travel arrangements, including ground transportation, flight reservations and lodging.
  • Monitored office supply inventory and replenishment, including liaising with vendors to negotiate optimal pricing.
  • Managed electronic calendars using Microsoft and scheduled meetings, appointments and conference calls.
  • Delivered exceptional customer service through direct communication with clients and team members.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Oversaw invoicing and billing functions, achieving consistent and accurate payments.
  • Compared information and coordinated with other Executive Assistants to arrange accommodations, transportation and personal assistance, providing logistical support to visiting executives.
  • Set up meeting and event logistics for senior management, including executives and board of directors.
  • Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
  • Detailed and arranged logistics for conferences and seminars, including travel arrangements and venue reservations.
  • Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office efficiency.
  • Planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
  • Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
  • Orchestrated Board of Directors meetings and created agendas and meeting materials.
Human Resources Specialist/HR Instructor , 01/1979 - Current
Department Of Defense City, STATE,
  • Planned HR education programs and set ambitious program goals to establish targets for achievement.
  • Assessed and granted approval for course content by evaluating compliance with legal and program requirements.
  • Evaluated and supervised educators to assess performance and offer support.
  • Authored reports outlining program accomplishments, statistics and performance data.
  • Procured equipment and services to align with program objectives and budget.
  • Scheduled staff or speakers and coordinated facilities to plan logistics for program lectures.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Oversaw all facets of staff and client training objectives to install knowledge of federal, state and local regulations and requirements.
  • Evaluated staff performance at multiple facilities and made recommendations for training improvement.
  • Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.
  • Prepared employees for assignments by establishing and conducting orientation and training programs.
  • Boosted employee morale by establishing fair job descriptions, grades, salaries and benefit programs in accordance with market standards.
  • Liaised with HR management to devise and update policies based on changing industry and social trends.
  • Developed process improvements and streamlined procedures to effectively resolve employee discrepancies.
  • Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
  • Fostered community outreach by coordinating rapport-building events to liaise with community members.
  • Addressed and resolved HR challenges to support corporate objectives.
  • Partnered with global business heads to lead deployment training.
  • Developed processes and metrics that supported achievement of organization's business goals.
  • Coordinated training schedules and filed crucial administrative paperwork.
  • Managed strategy for performance evaluation, corrective action and disciplinary measures.
  • Coordinated monthly status calls to update teams on goals, strategies and developments while sharing best practices to enhance success.
  • Managed full-cycle human resource personnel actions for 150 soldier staff sections with over 75 employees.
  • Created process improvements, policies, procedures and knowledge management to resolve employee discrepancies.
  • Diminished obstacles and saved time, spearheading special projects through effective emergency resolution.
  • Organized company-wide events to increase personnel participation by 100%.
  • Supported human resources, controlling resume flow within applicant tracking system.
  • Reduced process lags by quickly processing personnel actions, awards, flags, legal incidents, sponsorship, evaluations, morale and welfare documentation.
  • Liaised between management and employees to deliver conflict resolution, resolve problems and interpret compensation and benefits policies.
  • Maintained availability of professional talent needed to meet business objectives.
  • Exceeded team goals by partnering with staff to share and implement best practices.
  • Thoroughly vetted job candidates by conducting interviews, verifications and background checks.
  • Provided insight regarding job duties to optimize productivity.
  • Strengthened traceability by developing organization systems for records, reports and agendas.
  • Cultivated strong value-added relationships with patients by delivering medical expertise.
Sexual Assault Response Program Manager, 04/2004 - 07/2017
Department Of Defense City, STATE,
  • Supervised 50 Victim Advocates (VA's) to ensure optimal productivity while training staff on best practices and protocol.
  • Employed proven conflict-resolution methods to alleviate grievances between parties.
  • Delivered detailed reports including clear spreadsheet data and other visuals.
  • Monitored and created reports showcasing program outcomes to communicate results with clients and stakeholders.
  • Assisted clients by implementing C.A.R.E services and referring to 52 services.
  • Cultivated relationships with community groups, project stakeholders and funding sources to maximize program outreach.
  • Educated and mentored clients from 20 organizations on variety of mental health conditions, including bipolar disorder, depression and Sexual Assault Awareness.
  • Served 350 clients since 2010-2017.
  • Consulted with staff to share best practices and corrective action plans related to Sexual Harassment Assault Response Program (SHARP).
  • Planned and conducted staff meetings to brainstorm new ideas and deliver program and milestone updates.
  • Kept programming on tight schedules, maintaining optimal quality standards to keep audiences informed or entertained.
  • Oversaw completion of productivity goals and educated employees on established company processes.
  • Acted as first responder in critical 400 incidents.
  • Improved cross-departmental cooperation and information communication processes by providing presentations to staff members and administration.
  • Helped team members improve productivity and performance through hands-on coaching in order to achieve company objectives.
  • Assessed system needs, improved design processes and enabled systems to align more closely with business expectations.
  • Implemented security processes for global organization and delivered proper training to all staff members.
  • Recruited and hired top-level Victim Advocates with expertise in SHARP, adding depth and talent to highly skilled team
  • Delivered conflict resolution by moderating disputes and grievances between parties with goal of speedy and fair resolution.
  • Communicated effectively with staff to gain better understanding of country rules, laws and regulations, which promoted efficient development of legal parameters.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coordinated planning and program development between news teams and other programming staff.
Education and Training
Bachelor of Science: Business Administration And Management, Expected in 08/2001
National Louis University - Chicago, IL
Master of Science: Human Resources Development, Expected in 12/2003
National Louis University - Chicago, IL
  • Department of Defense Sexual Assault Advocate Certification Program (D-SAACP) Advocate - Level IV D-SAACP ID: SC-5914-6350 Valid Thru 31 May 2021.

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Resume Overview

School Attended

  • National Louis University
  • National Louis University

Job Titles Held:

  • Executive Support Specialist
  • Human Resources Specialist/HR Instructor
  • Sexual Assault Response Program Manager


  • Bachelor of Science
  • Master of Science

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