Executive Director Of Operational Excellence Metrics resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
01/2016 to 07/2018 Executive Director Of Operational Excellence & Metrics Covance | City, STATE,

Executive Director of Operational Excellence, Metrics, Clinical Quality Control, & Data Governance Reporting to the President of Drug Development and leading a global organization focused on delivering Quality clinical studies that are On-Time, At-Cost, and Best in Class.

  • Operational Excellence: Focused continuous improvement efforts on driving gap closures identified through the implementation of rigorous metrics and Key Performance Indicators (KPIs)
  • Metrics & Analytics:Implemented study and portfolio metrics to quantify performance and risk of delivery.Developed & implemented algorithm to prioritize and rank studies needing attention (report by exception) to focus on the critical few out of hundreds of on-going studies
  • Quality Control: Established processes, procedures, & measures at study and country levels to ensure audit readiness and on-going quality

Data Governance:Established a Data Governance Organization to identify the authoritative source of clinical operations data, assign process ownership, and drive compliance to enhance organization performance

01/2015 to 01/2016 Director Of Clinical Business Ops & Operational Excellence UCB Biosciences | City, STATE,

Through the Implementation of KPIs and the utilization of external benchmark data, quantified organization, CRO, and clinical study performance to identify gaps and establish a strategic direction for the OE organization to drive improvements aimed at maximizing effectiveness and efficiency of the Global Clinical Sciences & Operations Organization (GCSO).

  • Metrics: Established key metrics to understand GCSO business performance in terms of resource utilization, budget, and deliverables as well as metrics for CROs and key late phase studies
  • Reporting: Key metrics summarized into concise scorecards and reported on a regular basis to drive improvements with the R&D Late Phase Clinical Study process as well as within GCSO
  • Benchmarked UCB’s performance with others in the industry to become best in class
  • Improvement Initiatives: Utilizing performance data, established a strategic improvement direction for the GCSO Organization and for the OE Organization resulting in specific improvement projects linked to the overall success
  • Budget:Accountable for establishing and managing annual GCSO budget and resources, and facilitating agreements across clinical business units supported by GCSO
01/1990 to 01/2016 Technical Manager In Color Paper Manufacturing Eastman Kodak Co | City, STATE,

Managed the process engineering and technical organization focused on driving out invariance, implementing process improvements, identifying capital upgrades, improving testing, and implementing statistical process control.

  • Reduced product variability by 50% through a major invariance initiative utilizing variance modeling and process capability assessment and improvement
  • Improved product quality and manufacturing efficiency with a complex process control strategy
  • Created and implemented a 5 year strategic capital plan.
01/2013 to 01/2015 R&D Manager Of Business Operations & Technical Services GlaxoSmithKline | City, STATE,

Utilized technical, operation, and Lean-Sigma skills to enhance the delivery capability of the Skin Healthcare R&D organization through strategic planning, external supplier performance management, project execution, and progress reporting of key business initiatives and business functions.

  • Performance: Successfully identified, prioritized, and established a progress tracking process for critical R&D deliverables aimed at focusing the organization to ensure delivery of new or enhanced revenue generating products
  • Alignment:With approximately 60% of the R&D work done externally, established processes to ensure Consulting/Collaborations activities for innovation were aligned to critical technology platform deliverables
  • Measurement: Implemented key measures for critical areas of the organization to understand both internal performance as well as external supplier performance.
  • Visibility:Key performance measures and progress on major initiatives were published and reviewed with the R&D community on a regular basis.This was a critical step in bringing the Skin Healthcare R&D budget under control and refocusing both internal and external resources on critical initiatives
  • Standardization:Implemented standard GSK processes and best practices into the Skin Healthcare R&D area, i.e., Health Care Professionals (HCPs) engagement and tracking, supplier risk assessment and central risk repository, supplier selection and engagement, budgeting and financial reporting, etc.
01/2006 to 01/2013 R&D Procurement Operational Excellence Manager GlaxoSmithKline | City, STATE,

Actively embedded Lean-Sigma methodology into the worldwide R&D Procurement organization (responsible for ~ $1 billion/year of spend) to increase supplier value.  

  • Implemented an R&D supplier risk program to Identify and mitigate R&D key supplier risks in the Preclinical, Clinical, and Lab Supply areas
  • Drove structural and process improvements of a large CRO executed studies
  • Created a supplier evaluation process and database to quantify the “health” of key suppliers based on business attributes; identified gaps and developed a common language to drive improvements
  • Instituted an R&D external spend category management evaluation process and database to identify and quantify sourcing gaps
  • Established a culture to utilize data to understand performance, identify gaps, and address root-causes to drive improvements
  • Led an R&D technical team to evaluate and quantify the capabilities of suppliers in India and China to support the external sourcing of the drug discovery process
01/2001 to 01/2006 Global R&D Quality And Process Excellence Manager Eastman Kodak Company | City, STATE,

Improved the effectiveness and efficiency of the worldwide R&D Organization through the implementation of Lean-Sigma methodology, Hoshin Planning, and the coordination of 32 Black Belts.

  • Applied skills and led Chief Technical Officer’s sponsored change initiatives including Technology Integration, Portfolio Management, Business Units and Special Product Group Strategy, and Skills Building for the Future
  • Improved R&D program predictability (schedule & deliverables) by ~20%
  • Saved $10 million in manufacturing waste reduction with a new product introduction process
  • Led $100 million restructuring effort, reduced R&D fixed costs by consolidating R&D space by 33% (750,000 ft2) 
01/1998 to 01/2001 Manufacturing Operations ManagerSection Leader Eastman Kodak Co | City, STATE,

Full responsibility for the strategic planning, operations management, safety & environmental aspects, and technology improvements of the 2800 batches/year photographic emulsion and chemical facilities.

  • Increased productivity 33% and reduced operating costs 25% utilizing a Lean-Sigma methodology
  • Developed and installed quality measures (% utilization, first time yield, turnaround time, OEE, TEEP, etc.)
01/1996 to 01/1998 Section Leader Engineering And Project Management Division Eastman Kodak Co | City, STATE,

Spearheaded the design and installation of a worldwide production baseline system (>$50 million in capital).

  • Developed a worldwide standard process, control system, product formulation system, and equipment design
  • Coordinated installation, start-up, and validation/accreditation at 4 worldwide sites leading multiple design teams
  • Managed deliverable estimates, negotiated resource conflicts and allocated resources.
Expected in M.S | Chemical Engineering Clarkson University, Potsdam, New York GPA:
Chemical Engineering
Expected in B.S | Chemical Engineering Clarkson University, Potsdam, New York GPA:
Chemical Engineering

A strong technical leader, strategist, and change agent driven by data and focused on results, with a Lean-Sigma Black Belt and a comprehensive background in R&D, Operations Management, Project Management, External Supplier Performance Management, and Worldwide Manufacturing as well as business processes (i.e., Procurement). Proven ability to lead organization direct reports and motivate diverse worldwide teams to achieve and exceed business expectations.

  • Six Sigma Black Belt training and certification
  • Lean Practitioner training and certification
  • Metrics & Data Analysis
  • Technical & Engineering Management
  • Complex Financial analysis
  • CAPA Management
  • Quality Control
  • Risk Assessment & Mitigation
  • Business Optimization
  • Process Improvement
  • Supplier Performance & Enhancement
  • Supplier Relationship Management
  • Statistical Process Control
  • Staff development
  • Project Management
  • Budgeting and finance

Certified Lean-Sigma Black Blet

budgeting, Budget, Business Operations, clinical study, clinical trials, concise, Consulting, continuous improvement, database, delivery, digital imaging, direction, driving, Drug Development, equipment design, financial reporting, focus, imaging, innovation, leadership, Leadership Development, Director, managing, marketing, modeling, operations management, performance management, process control, process engineering, processes, Procurement, progress, Project Management, Quality, Quality Control, reporting, Research, risk assessment, safety, Sigma, Six Sigma, statistical process control, Strategy, strategic, strategic planning, supplier selection, supply chain, upgrades, vaccine, validation, waste reduction

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Resume Overview

School Attended

  • Clarkson University
  • Clarkson University

Job Titles Held:

  • Executive Director Of Operational Excellence & Metrics
  • Director Of Clinical Business Ops & Operational Excellence
  • Technical Manager In Color Paper Manufacturing
  • R&D Manager Of Business Operations & Technical Services
  • R&D Procurement Operational Excellence Manager
  • Global R&D Quality And Process Excellence Manager
  • Manufacturing Operations ManagerSection Leader
  • Section Leader Engineering And Project Management Division


  • M.S
  • B.S

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