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EVV Specialist Resume Example

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EVV SPECIALIST
Summary
Seeking a challenging position that will utilize skills gained through broad-based experience, expand my knowledge and offer opportunity for personal and professional growth. Computer experienced-can learn software programs and systems quickly and thoroughly *Flexible-am adaptive to changing working environments *Trustworthy-can be relied upon to provide efficient, systematic work *Dependable-able to complete tasks in a timely manner
Skills
Word, PowerPoint, Excel, WordPerfect, Windows, 98, 10-Key by touch, Diamond D, Guest Vision, Microsoft Office Outlook, CampusVue, SchoolDocs, Medsys, HealthWyse
Accomplishments
Promoted to Registrar after12 months of employment.
Developed advanced physical filing system to handle high-volume paperwork needs for growing department
Supported Director through personal document management, calendar organization and collateral preparation for meetings.
Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Multitasking
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Administration
  • Answered multiple phone lines, transferred calls to corresponding departments, filed student records accordingly.
Customer Service
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Administration
  • Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
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Experience
11/2015 to Current
EVV SpecialistDisability Services of the Southwest － San Antonio, TX
  • Disability Services of the Southwest.
  • Monitor the timekeeping system to follow up with personal care attendants on any errors;.
  • Assure accurate entry of personal care attendant time between timekeeping system;.
  • Communicate with field offices regarding timekeeping issues;.
  • Work with Payroll department to ensure that personal care attendants are paid correctly based the time entered into the timekeeping system.
  • Other duties as assigned.
08/2011 to 11/2015
Registrar/Student ServicesOgle Hair Skin Nails － San Antonio, TX
  • Registrar/Student Services Ogle Hair Skin Nails.
  • Made Changes to Official Documents, Program Changes, and Change of Status to their schedule.
  • Update Address/Name Changes Accurately recorded daily student attendance records and clock hours for 130- 50 students.
  • Reported required information directly to Texas Department of Licensing and Regulation for processing.
  • Created, maintained, and audited student Academic files to ensure compliance with State regulations.
  • Responsible for processing student terminations, withdrawals, and schedule changes.
  • Typed correspondence such as letters, memos and certificates, answered phones and faxed information.
  • Prepared permits as required by TDLR.
  • Responsible for reporting weekly midpoints required to collect Title V Federal Funding.
  • Created plan of action for students to increase and maintain a satisfactory attendance percentage.
  • Recorded and prepared monthly theory and practical grades for distribution to 130 - 150 students.
  • Maintain Grades, Student Transcripts, Probation Reports.
  • Responsible for Setting Up Courses, Record Daily Attendance, Grade Change, Permit Numbers, Field Trip Hours.
  • Record Student Grades, Attendance - Monthly Student Record Report.
  • Exceeded NACCAS benchmarks in Placement, Licensure, and Completion for 2013 & 2014.
  • Provided students with resources and information for child care, transportation, and financial needs.
  • Reached out to withdrawn students, offering support and encouragement to return to school and complete their education.
  • Coordinated re-start meetings with Campus Director and Financial Aid to ensure accurate re-enrollment process and documents.
  • Document all conversations/interactions with students, graduates, withdrawn students, and employers.
  • Assist with campus events such as graduation and grand opening.
  • Provide leads for solid career opportunities to students and graduates.
  • Maintain accurate student files.
08/2010 to 08/2011
Detention Processing ClerkBexar County Sheriff's Office － San Antonio, TX
  • Processing and booking of inmates as they enter detention center.
  • Updating contract information and filing.
  • Research data in system.
  • Monitor phone calls.
  • Other duties as assigned.
03/2006 to 10/2008
Office ManagerMilan Institute of Cosmetology
  • Supervisor for front desk receptionists.
  • Meet and greet Customers at the front desk, maintain and organize the flow of the front desk.
  • Responsible for maintaining/recording accurate information log and lead book, record minutes for weekly Admin.
  • Staff meetings.
  • Record all leads into the Diamond D system; type correspondence as assigned (letters, memos, certificates, etc.).
10/2005 to 05/2010
RegistrarMilan Institute of Cosmetology － San Antonio, TX
  • Made Changes to Official Documents, Program Changes, and Change of Status to their schedule.
  • Update Address/Name Changes Accurately recorded daily student attendance records for 130 - 150 students.
  • Accurately recorded daily student attendance records for 130 - 150 students.
  • Reported required information directly to Texas Department of Licensing and Regulation for processing.
  • Created, maintained, and audited student Academic files to ensure compliance with State regulations.
  • Responsible for processing student terminations, leaves of absence, withdrawals, and schedule changes.
  • Provided 130 - 150 students with weekly record of clock hours.
  • Typed correspondence such as letters, memos, certificates, as assigned by the School Director and Dean of Education.
  • Created probation letters and counseled students on academic and personal issues.
  • Prepared student name badges and student permits as required TDLR.
  • Answer phones and faxed information.
  • Responsible for reporting weekly midpoints required to collect Title V Federal Funding.
  • Created plan of action for students to increase and maintain a satisfactory attendance percentage.
  • Recorded and prepared monthly theory and practical grades for distribution to 130 - 150 students.
  • Disposal of Academic Files, Exported Reports from Diamond D.
  • Maintain Grades, Student Transcripts, Probation Reports.
  • Responsible for Time Clock Download and Import, Setting Up Courses, Record Daily Attendance, Grade Change, Student ID Cards, Permit Numbers, Field Trip Hours, Time Clock Badges.
  • Record Student Grades, Attendance - Monthly Student Record Report, Import Student Pictures into Diamond D, Imported Student Lab Info.
  • Print Satisfactory Progress Report Card (SPRC), Monthly Statistics Reports, and Attendance Report.
  • Work closely with the Dean of Education.
03/2005 to 03/2006
ReceptionistMilan Institute of Cosmetology － San Antonio, TX
  • Meet and greet Customers at the front desk, answer phones and fax information, set up appointments for clients, enter client information into Guest Vision system program.
  • Transfer lead calls to the admission representative in proper rotation.
  • Handle clinic floor cash register, reconciled drawer, prepared end of night recap sheet.
01/2004 to 03/2005
Counselors' AideClient Services Department － San Antonio, TX
  • Responsible for assisting participants with referrals, vouchers, and scheduling appointments as needed.
  • Enter data in the Applicant Information Management system (AIM) Such as counseling sessions, appointments, and transportation reimbursements, establish and maintain participants' records.
  • Create certificates and agendas for Special Academy and Aircraft training programs.
  • Answer telephones, direct phones calls to appropriate staff members, and communicate efficiently with participants, prepare, review, and assemble routine reports and appropriate forms.
  • Responsible for preparing letters and mailing lists/address labels for any outgoing mail directed towards participants such as VIP letters, etc.
  • Making participant Identification cards to include taking photographs and laminating cards.
  • Assist counselors perform routine administrative duties such as filing, making copies, and calling participants, organized Orientations, Graduations, Picnics and any other events.
01/2002 to 01/2004
Applicant/Participant Services AssistantProject QUEST － San Antonio, TX
  • Project QUEST, Administration Department.
  • Responsible for providing administrative support to the Executive Assistant.
  • Meet and greet Customers at the front desk.
  • Duties include: daily management of correspondence, filing, faxing, and distributing incoming mail and collecting out-going mail, answering multi phone lines, direct phones calls to appropriate staff member.
  • Collect, review and verify data for Project QUEST applicants.
  • Responsible for preparing letters and mailing lists/address labels for any outgoing mail.
  • Review daily newspapers for articles relating to Project QUEST and/or COPS and Metro.
  • Assist with monthly Project QUEST Board of Director's meeting.
  • Schedule regular, annual and special meetings of the Project QUEST Board of Directors.
  • Attend all Board meetings, recording the proceedings and then transcribing and preparing the minutes, maintained confidential files.
  • Other duties as assigned.
Education and Training
One-year certification in Legal Office Specialist, American Commercial College Basic Accounting courseAmerican Commercial College
Skills
10-Key by touch, Academic, Basic Accounting, administrative duties, administrative support, scheduling appointments, book, cash register, child care, making copies, counseling, client, clients, fax, faxing, filing, Financial, forms, Legal, letters, Director, mailing, meetings, Excel, mail, Microsoft Office, Office, Outlook, PowerPoint, Windows, 98, Word, newspapers, Payroll, Progress, QUEST, recording, reporting, Research, Statistics, Supervisor, answer phones, telephones, phones, phone, training programs, transportation, type, Vision, WordPerfect, articles
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Resume Overview

Companies Worked For:

  • Disability Services of the Southwest
  • Ogle Hair Skin Nails
  • Bexar County Sheriff's Office
  • Milan Institute of Cosmetology
  • Client Services Department
  • Project QUEST

School Attended

  • American Commercial College

Job Titles Held:

  • EVV Specialist
  • Registrar/Student Services
  • Detention Processing Clerk
  • Office Manager
  • Registrar
  • Receptionist
  • Counselors' Aide
  • Applicant/Participant Services Assistant

Degrees

  • One-year certification in Legal Office Specialist, American Commercial College Basic Accounting course

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