escalations specialist floor support resume example with 6+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
  • High customer service standards
  • Dedicated to process improvement
  • Conflict resolution proficiency
  • Devoted to data integrity
  • Strong problem solving ability
  • Troubleshooting skills
  • Order processing
  • Time management
  • Microsoft Office proficiency
  • Meticulous attention to detail
  • Self-directed
  • Computer-savvy
  • Strong problem solver
  • Resourceful
  • Pleasant demeanor
  • Customer service-oriented
Education and Training
Mumford High School Detroit , Michigan Expected in 2009 High School Diploma : Humanities - GPA :
  • Member of JROTC
  • 3.5 GPA
Dialog Direct - Escalations Specialist / Floor Support
City, STATE, 10/2015 - Current

Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues. Formulated and enforced Service Center policies, procedures and quality assurance measures. Properly directed inbound calls in phone queues to improve call flow.

Walgreens Inc - Cashier / Pharmacy Technican in Training
City, STATE, 01/2015 - 10/2015

Assessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Bagged merchandise by following standard procedures. Worked with customer service to resolve issues. Unboxed new merchandise. Rotated stock to maintain freshness. Operated a cash register to process cash, check and credit card transactions. Provided professional and courteous service at all times. Trained and mentored new cashiers. Provided friendly customer service at prescription drop-off and pick-up counters. Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner. Strictly maintained customer and patient confidentiality. Retrieved, counted and measured drugs and capped and uncapped vials and bottles. Appropriately resolved customer issues, complaints and questions.

Walmart - Fresh Produce Stocker
City, STATE, 07/2014 - 09/2014

Marked clearance products with updated price tags. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers. Processed shipments and maintained organized stock shelves. Kept the showroom clean and maintained neat, orderly product displays.

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Resume Overview

School Attended

  • Mumford High School

Job Titles Held:

  • Escalations Specialist / Floor Support
  • Cashier / Pharmacy Technican in Training
  • Fresh Produce Stocker


  • High School Diploma

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