escalation specialist resume example with 7+ years of experience
Positive, upbeat CSR brings more than 3 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. ,
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues, and Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
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- Verified work of personnel by checking receiving activities and backing up each facing difficult situations.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Supported sales team members to drive growth and development.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Collected deposits or payments and arranged for billing.
- Referred unresolved customer grievances to designated departments for further investigation.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Assisted customers in making payments on accounts and setting up payment plans.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Exceeded company productivity standards on consistent basis.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Tracked and traced air shipments in order to maintain current status information.
- Produced, organized and submitted export paperwork to meet all applicable resolutions.
- Communicated with global offices by telephone and email to facilitate smooth shipments.
- Analyzed shipping routes to determine how to minimize environmental impact.
- Consulted customs brokers to arrange passage of goods through customs.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Organized destination-specific storage and delivery processes.
- Paid taxes, duties and insurance fees based on different freight types.
- Discussed detailed port information to importers or exporters.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Relayed productive customer feedback to marketing teams.
- Set up and activated customer accounts.
- Reviewed account and service histories to identify trends and issues.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
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Resume Overview
School Attended
- University of Rizal System
- Tomas Claudio Memorial College
Job Titles Held:
- Escalation Specialist
- Customer Service Representative
- Freight Forward Agent
- Retention Customer Service Representative
Degrees
- GED
- Some College (No Degree)
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy