escalation default specialist resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced Mortgage Professional with expertise in Foreclosure, Reporting, Quality auditing, Research, Data entry, Loss Mitigation, Asset Recovery and Process development. Also recognized by Management as being a highly positive, motivated, committed team player, and willing to coach others. Strong Problem resolution skills, and proven success exceeding productivity goals. Experienced in operations environment,with strong problem resolution skills, and consistent success in exceeding productivity goals. Goal Oriented and driven to succeed. 12 years mortgage experience, 8 years in foreclosure, 2 years with Loss Mitigation and 2 years Mortgage Customer Service Rep. Knowledge of Microsoft Application (including Excel and Word), LexisNexis, Internet research, MSP and LPS data base. Knowledge of real estate law relating to mortgage default, including residential foreclosure and Bankruptcy. Knowledge of federal laws impacting mortgage business such as RESPA, TILA, FCRA, FDCPA and SCRA. Ability to communicate verbally and written with both internal and external customers.

Core Qualifications
  • Results-oriented
  • Client-focused
  • Quick learner
  • Computer proficient
  • Microsoft Office
  • Reports generation and analysis
  • Training and development
Escalation Default Specialist, 10/2014 - Current
Fay Servicing Tampa, FL,
  • I'm responsible for performing all Foreclosure Review, including but not limited to, review for proper handling per investor/insurer guidelines, review to determine if all required notices were sent in accordance with investor/insurer/state guidelines (i.e.
  • solicitation letters, pre-foreclosure notices, etc.) and perform required follow-up with other departments to ensure timely completion of their processes to avoid delays of foreclosure referral for all loan types.
  • Maintain a case loan of 400 to 500 defaulted loans on a monthly basis.
  • Review delinquent loans to determine status of accounts and determine if foreclosure is warranted.
  • Prepare affidavits and declarations for execution on defaulted mortgage loans.
  • Perform initial scrub on newly acquired loans and perform a detailed analysis to identify issues and to ensure proper handling of the loan by prior servicer.
  • Work with loss mitigation on resolving default loans that may qualify for modifications or workouts.
  • Review defaulted accounts for any potential SCRA benefits.
  • Work closely with records management to obtain necessary documentation on defaulted accounts to minimize delays.
  • Request issuance of breach letters/demand letters/special state letters based on department guidelines and state requirements.
  • Prepare referral packages and instruction to attorneys.
Loss Mitigation Closer, 07/2014 - 10/2014
Fay Servicing Farmers Branch, TX,
  • I was responsible for auditing files, trial plan monitoring, entering and validating cases within investor system.
  • Prepares modification documents and cover letters, communicated with mortgagors for payments and receipt of modification documents.
  • Responsible to close/settle all files immediately upon receipt of executed modification documents with various Investor system such as: HSSN, WPII, VALERI, FHA Connection, etc.
  • Utilize for preparing shipping labels for sending documents.
  • Ensured executed modification documents are recorded in a timely manner, clearing suspense and ordering a final escrow analysis and properly closing a file out of the Loss Mitigation workstation in MSP.
  • Responsible to ensure all files are compliant to avoid loss or risk to the company.
  • Responsible to transition all closed files from Loss Mitigation to regular servicing standards within MSP once all Loss Mitigation items have been satisfied.
Foreclosure Specialist III, 08/2006 - 07/2014
Community Trust Bancorp, Inc. Corbin, KY,
  • I was responsible for reviewing the file, taking the appropriate action and responding to the attorney with the requested information or SSN.
  • Perform SCRA search in the military DOD website to check for active orders or active duty borrowers or any affiliated borrowers associated with the property.
  • Review all documents in the system to ensure borrowers are not currently serving, or have an active duty status.
  • Other two reports are worked daily the 7 day report and Bankruptcy SCRA report.
  • I'm responsible for reviewing these files to ensure the borrower (s) or affiliated parties are not on active duty or within a protection period ( call/early alert call or have current orders ), place the file on SCRA hold if necessary and have the military processing team update SCRA/AM coding in the MSP system.
  • Operation Sr.
  • Specialist- Foreclosure Quality Control Ensured quality assurance of the processing of the office of the comptroller of the Currency (OCC) Compliance Remediation to ensure accuracy of the Chase Audits according to the OCC guidelines.
  • Perform quality assurance of other foreclosure related procedures for accuracy.
  • Maintained a controlled and risk free foreclosure operations and ensure we are in compliance.
  • Minimized exceptions within the business, improve processes, and establish means for tracking risks.
  • Performed other special projects such as 1099's, DOJ, Reprojections, Investor Matrix Audit and Client issues.
  • Asset Recovery Specialist- Foreclosure Escalations Worked on the General Foreclosure Mail box, opened emails and determined the nature of the request.
  • Handled inquiries by responding to emails, intercoms, escalating document execution, title issue resolution and other related tasks.
  • Minimized exceptions within the business, improve processes, and establish means for tracking risks.
  • Direct contact for foreclosure escalated matter that need to be researched and tasks performed.
  • Maintaining and distributing various foreclosure timeline reports.
  • Researching and responding to investor penalties, title issues, and foreclosure correspondence.
  • Processing write offs and analyzing losses, providing postings, instructions for reinstatement/payoff proceeds and providing approval for additional foreclosure attorney fees.
  • Responded to correspondence and reviewed invoices for payment.
  • Making decisions concerning credit lien releases, and invoice reconsideration.
  • Review debt validation for quality and execution.
  • Responding to escalated issues and questions raised by the foreclosure attorney, foreclosure/ Bankruptcy, Litigation, REO, Property Preservation, Sale rescission and Loss Mitigation Group.
  • Communicated with attorneys, trustees, taxing authorities and other third parties to ensure timely resolution on all cases.
Foreclosure Specialist III, 08/2006 - 07/2014
Chase City, STATE,
  • Pulled, scrubbed and sorted BK HOLD vs.
  • FOR1 reports daily, this report is a mismatch report that identifies loan with an active foreclosure workstation in MSP and suspended main foreclosure rail in LPS for bankruptcy.
  • Reviewed and updates MSP with foreclosure information.
  • Monitor foreclosure actions through Process Management and default reports.
  • The mismatch report criteria pulls loans with an active or blank BNK1 (Bankruptcy) workstation in MSP, where LPS is on hold for Bankruptcy.
  • Responsible to review the BNK1 information and based on that information.
  • Determine if foreclosure workstation need an update to reflect the active BNK1 (Bankruptcy screen), or remove the HOLD in LPS Pulled and sorted two other reports such as foreclosure active or suspended current loan and foreclosure active or suspended with zero principal balance.
  • The current loan report is a report to verify if a borrower has reinstated their account.
  • This verification ensures the termination of the foreclosure action properly and immediately to prevent the account from going to sale erroneously.
  • On the zero principal balance report this report is pulled daily from the asset recovery portal.
  • This report identifies loans with zero PB (principal balance) that have a suspended or active foreclosure workstation.
  • Work internal MSP tracking queues and remove files from foreclosure as necessary.
  • Participate in department progress in reducing timeline delays.
Loss Mitigation Specialist, 08/2006 - 07/2014
Chase City, STATE,
  • Made outbound calls to delinquent customers in attempt to solicit loss mitigation resolution.
  • Received inbound calls from customers in delinquent range and assigned portfolio.
  • Conducts light skip-tracing activities.
  • Managed loss mitigation efforts from solicitation to completion by obtaining financials information for initial review.
  • Discussed with customers general inquiries for short sales, deeds in lieu, and other loss mitigation options.
  • Receives financial information from customers and analyzes for potential workout solutions offered within the policies and procedures.
  • Utilizes time management efficiently.
  • Communicated with borrower's agent or realtors to obtain short sale package such as HUD1, Sales contract and listing agreement.
  • Reviewed and updated MSP with foreclosure information.
  • Made a contact with the foreclosure attorney if necessary in an attempt to postpone a foreclosure sale due to pending workout or loan modification request.
  • Timely response to all incoming correspondence regarding assigned loans.
  • Performed all workflow process, notating or updating status & completing adjustments.
  • Meets monthly workout to portfolio ratio goal.
High School Diploma: , Expected in 1996
N.B FOREST HIGH SCHOOL - Jacksonville, florida
Status -
Professional Affiliations

Everbank University- Training Classes taken: Fair Debt Collection Practices,Mortgage Services: Loss Mitigation & Foreclosure


attorney, auditing, balance, benefits, closing, credit, Client, documentation, financials, letters, Litigation, Mail office, mortgage loans, policies, processes, improve processes, Process Management, coding, progress, quality, quality assurance, Quality Control, Researching, shipping, time management.

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School Attended


Job Titles Held:

  • Escalation Default Specialist
  • Loss Mitigation Closer
  • Foreclosure Specialist III
  • Foreclosure Specialist III
  • Loss Mitigation Specialist


  • High School Diploma

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