Experienced Mortgage Professional with expertise in Foreclosure, Reporting, Quality auditing, Research, Data entry, Loss Mitigation, Asset Recovery and Process development. Also recognized by Management as being a highly positive, motivated, committed team player, and willing to coach others. Strong Problem resolution skills, and proven success exceeding productivity goals. Experienced in operations environment,with strong problem resolution skills, and consistent success in exceeding productivity goals. Goal Oriented and driven to succeed. 12 years mortgage experience, 8 years in foreclosure, 2 years with Loss Mitigation and 2 years Mortgage Customer Service Rep. Knowledge of Microsoft Application (including Excel and Word), LexisNexis, Internet research, MSP and LPS data base. Knowledge of real estate law relating to mortgage default, including residential foreclosure and Bankruptcy. Knowledge of federal laws impacting mortgage business such as RESPA, TILA, FCRA, FDCPA and SCRA. Ability to communicate verbally and written with both internal and external customers.
Everbank University- Training Classes taken: Fair Debt Collection Practices,Mortgage Services: Loss Mitigation & Foreclosure
attorney, auditing, balance, benefits, closing, credit, Client, documentation, financials, letters, Litigation, Mail office, mortgage loans, policies, processes, improve processes, Process Management, coding, progress, quality, quality assurance, Quality Control, Researching, shipping, time management.
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