epic security coordinator resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Motivated professional offering bachelor of science in business administration. Adds value to any organization in need of great collaboration, interpersonal, multitasking abilities and cultural diversity. Meets tight deadlines every time.

  • Organizational skills
  • Strong interpersonal skills
  • Google suite
  • Microsoft suite
  • Customer-oriented
  • Networking abilities
  • Client account management
  • Market research and analysis
  • Procedure development
  • Policy development
  • Self-motivated
  • Leadership/communication skills
  • Project management
  • Cultural diversity
03/2015 to 02/2019 Epic Security Coordinator Unitypoint Health | Marshalltown, IA,
  • Created new user accounts and modified existing users in the system
  • Created extensive provider records using Excel templates
  • Generated flat files used to import providers into Epic systems via the use of secured File Transfer Protocol
  • Worked diligently with colleagues to identify and resolve issues that would enhance the overall user access experience
  • Was instrumental in enforcing compliance with standard security processes
  • Worked closely with colleagues in reviewing and updating security and provider templates
  • Troubleshoot and resolve login and training issues
  • Provided extensive go-live overnight support handling all types of both security and provider issues
  • Represented security team in Change Management meetings as needed
  • Specialized in the build and updates of external Epic user accounts (Epic Link)
  • Maintained network accounts related to external accounts
  • Served as a trusted member of the data migration team
  • Developed strong rapport with the Help Desk team which was instrumental in escalating/resolving issues that significantly improved overall customer satisfaction
  • Specialized in importing and exporting of data in Epic systems
  • Collaborated with management and colleagues in the delivery of support documentation and reports required during the annual external audit of the user security process
  • Used Google-Suite successfully to house and share files
  • Familiar with the use of G-Suite to schedule and attend remote meetings
  • Maintained files in SharePoint
  • Assisted with writing new procedures and trained new staff members when required
02/2013 to 04/2014 Senior Epic Security Coordinator Boston Medical Center | City, STATE,
  • Collaborated with the vendor, team leads and external experts in the critical extraction of data from the legacy systems and initial role-basis analysis
  • Facilitated a weekly security workgroup meeting lead by the vendor
  • Served as lead expert in the migration of security data into the Epic systems
  • Worked closely with teams in the gathering, validation and development of end-user templates
  • Coordinated the development of test accounts
  • Configured final role-based user access accounts
  • Cooperated with team leads to ensure that provider accounts were linked to SER records
  • Collaborated with the vendor in the identification and build of items in the system that trigger audit
  • Collaborated with group leads to standardize queries for reports
  • Trained and monitored new colleagues
12/2005 to 12/2012 Epic Application Analyst Harvard Vanguard Medical Associates | City, STATE,
  • Provisioned and maintained a user database of eight thousand plus accounts
  • Served as escalation source for resolution of reported user errors
  • Responsible for maintaining data in multiple environments
  • Ensured provisioning of accounts was highly accurate for end-users and that the general user community is in compliance of HIPPA mandates
  • Responsible for learning new topics and writing instructional documents
  • Trained and monitored new staff
  • Managed various types of data migration
  • Ran reports
  • Prepared files for annual audit
  • Assisted with side projects such as: Security Classes (ECL), Provider (SER), Registries (HIP), Medications (ERX), Smart text (ETX), Smart group (OSQ), Alternatives (LMA), Patient Lists (ERS), Workstations (LWS).
  • Played key role in the improvement of team's performance by developing reference materials on the following topics: Security Grid, Data Courier, Export/Import files out and into Epic, Create Pools and Classes, ID Maintenance, Troubleshooting UNIX Printing issues, Terminating Providers, Setup New Providers for various sites, Security Check List, Security Training Guide, Bridges Security, Chronicles Search, Editing PCP, Patient List Setup, Prescription Error Pool, Releasing Templates, Remote Access setup, Provider's Final Check List and Resources Setup.
  • Developed a security template which partially automated provisioning of accounts which lead to a significant decrease of overall daily requests
  • Voluntarily participated in special projects which included updating medications database with new insurance alerts.
09/1988 to 12/2005 Marketing Secretary/Desktop Publishing Specialist Wellington Management Inc. | City, STATE,
  • Worked on marketing materials for sales and portfolio managers to include both hard copy and PowerPoint presentations
  • Performed document formatting, proofreading, scanning, research, to assist data analysts and sales teams
  • Developed high-quality promotional materials meeting desired styles and standards set by client
  • Formatted, updated and printed proposals, forms, letters, memorandums and spreadsheets to complete project orders
  • Handled telephone calls and scheduled meetings
  • Dealt with vendors and copy center for repairs and restore of functionality
  • Converted raw data to graphs for senior management
  • Pitched new ideas to improve both time frame and customer experience
  • Collaborated with designers, typographers, photographers and printers to ensure high quality end products
  • Delegated projects and monitored new staff members
  • Interviewed candidates and trained new hires
Education and Training
Expected in 02/2005 to to Bachelor of Science | Business Administration Eastern Nazarene College, Class of 2005, 23 E Elm Ave, Quincy, MA 0XXX0, GPA:
Certification and Recognition

Epic Security Certified, versions 2014 and 2015 - expired July of 2019

Recipient of Key Contributor Award at Harvard Vanguard Medical Associates for surpassing expectations

Additional Information
  • All references are available upon request

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Resume Overview

School Attended

  • Eastern Nazarene College, Class of 2005

Job Titles Held:

  • Epic Security Coordinator
  • Senior Epic Security Coordinator
  • Epic Application Analyst
  • Marketing Secretary/Desktop Publishing Specialist


  • Bachelor of Science

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