engineer app developer resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Innovative and dynamic IT professional with over 20 years of diversified IT experience, including Automic/UC4, ETL, application support, network security, database support, configuration management, web design, testing, network architecture and EDI processes.
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Implemented and managed several projects related to software implementation and rollout. Developed and executed testing plans to ensure quality of implementation.
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Solid & Extensive working knowledge on Automic/UC4 Global Administration and Automation Engine v8x, v9x, and v11x.
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Proven success in solution providing, project management, systems analysis, designing, support and maintenance. Developed and performed training plans for developers.
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Customer focused, with excellent communication and interpersonal skills. Direct oversight of Production Operations, technical services, and development department to support a 24 x 7 business environment.
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Certified ITIL V3 Foundations and Automation Engine v11 Administration .
Experience
03/2011 to CurrentEngineer, App DeveloperWalmart | Lakeville, MN,
Collaborate with Application Development groups and functional(business) users to define and develop complex job flows for new applications.
Code test, and implement via Automic/UC4 scheduling software.
Works with teams to develop APIs.
Technical lead for Automic/UC4 on 2 State contracts.
Providing clients and information related to all technical aspects of the scheduling software and automating manual processes.
Perform missed Service Level Agreements investigations, review audit and control processes, change management, process architecture, and other job scheduling issues.
Coordinate change management, upgrades, production deployments.
Perform root cause analysis which includes detailed analysis to assist in the implementation of new processes.
09/2008 to 03/2011Software Engineer IIIAshley Furniture | Arcadia, WI,
Project Lead for UC4 job scheduler software integration.
Includes routine tasks such as job creation, automated complex manual ETL processes, ETL code migrations, FTP jobs, as well as, new job development such as UC4 scheduling and new vendor FTP connections setups.
Design, develop, test, and debug SSIS packages, stored procedures, DTS packages, and SSRS reports.
Maintain and document software components and create scripts using SQL, VBScript, UC4Script, and PowerShell.
Coordinated and prepared for reporting of data security events and incidents.
Develop and support business relationships devotes, project team members and business customers.
Collaborates with end users and project team members on development of requirements and design of application.
Advise manager of risks, issues and concerns.
Work with developers and customers to maintain production stability, including testing, determine business requirements and change request process.
Coordinate change requests with other teams on daily CCB calls.
Participate in all aspects of QA product lifecycle: test planning and test case creation, including feature, regression, and integration/end-to-end test execution.
Support UC4 job scheduler and maintain all Production/Development/Test environments and build the new UC4 Jobs and Job plans according to environment and write UC4 scripts and Shell Scripts.
07/2006 to 09/2008Consultant - DB Engineer IVBarry-Wehmiller | Romeoville, IL,
Responsible for Tier II Application Support for over 300 web based and client server applications.
Works with software/application vendors to assess and resolve issues.
Coordinates technical resources and interact with clients on system related issues.
Consults with management, stakeholders, and program managers to identify, develop and implement support processes.
Managed the integrity of the core applications database, systems performance and systems availability through continual monitoring and testing of the system.
Installed, designed, developed all job automation schedules via UC4.
Provide training and mentoring to the Operations Staff.
08/2002 to 07/2006Senior Application Support AnalystThe Nature Conservancy | City, STATE,
Managed a core processing system and operations staff in a high-transaction volume, 24/7 data center.
Provided support for the full life cycle of FMS - Fundraising Management System.
Performed ongoing analysis, testing, implementation, and support for operation of TNC vendor interfaces.
Coordinated testing activities for tester for new FMS releases.
Worked closely with DBAs, Developers, Business Support and vendors.
03/2000 to 08/2002Production Control CoordinatorOmni Services Inc | City, STATE,
Implemented and managed the company-wide scheduling system - UC4.
Worked with application support, development, and functional owners in the development, testing, and implementation of application systems.
Managed several projects pertaining to the implementation and rollout of UC4 on UNIX based environment running SAP processes.
Migrated complex manual processes to the automated scheduling software - UC4.
Technical lead for evaluating vendor service contracts, advising with HW/SW recommendations and decisions.
Responsible for license management and SW version upgrades Provided first and second level support for 50 sites on all software and hardware pertaining to UC4.
Coordinated on-call support and ensures effective monitoring of system Trained, created user, groups, roles and mentored end-users and operators on the UC4 job scheduler.
Created technical manuals and user guides.
Managed support personnel in a 24x7 operation which will require periodic after-hours support.
1997 to 03/2000Senior Production Control AnalystNational Data Corporation | City, STATE,
Provided computer operational support for EDI claims processing Monitor and schedule production jobs using OnQueue Task Server and CA7.
Responded and created trouble tickets using Customer Support System (CSS).
Balance and maintain logs of all claims processing.
Ensure Abends are corrected.
Performed changed control functions to include quality assurance evaluation.
Worked with other departments to coordinate system requirements.
Education
Expected in June 2006 to to Master Degree | Business AdministrationStrayer University, Glen Allen, VAGPA: Business Administration
Expected in March 2003 to to Bachelor of Science | Computer Networking, , GPA: Computer Networking
Skills
Application Development, Business Automation, Automic\UC4, CA7, Change Control Management, Client Servers, Hardware, Contracts, CSS, Customer Support, DTS, Database, EDI, ETL, FTP, full life cycle, Project Management, Quality Assurance, Reporting, SAP, Automation Scheduling, Scripting, Shell Scripts, Service Level Agreements, SQL, Technical Writer, UNIX, VBScript
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