End User Computing Analyst Resume Example Carpenter Technology

END USER COMPUTING ANALYST

Professional Summary

Skills

Excellent problem-solving abilities
Windows OS and server 2003/2008
Network upgrades
Fiscal Budget Managment
Excellent communication skills
Remote PC management
Remedy Incident Managment
Java/C/C++

Network maintenance
System backups
Data backup and retrieval
CISCO router and switch management
Mobile device management
Familiar as an Administrator for O365, Exchange Online, Intune, Acronis Snap-deploy

Work History

End User Computing Analyst, 02/2011 to Current
Carpenter Technology – Wauseon , OH

Proactively manage timely and appropriate communications with management, staff, end-users, vendors, and other IT professionals
Managed creative projects from concept to completion while managing outside vendors.
Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
Recommended architectural improvements, design solutions and integration solutions.
Participate with network design, reconstruction, administration, troubleshooting, and maintenance. This also includes, warranty management, consulting, and purchasing.
Documentation of site specific technologies and information needed for maintenance, disaster recovery, future expansion, and upgrades.
Plan and manage the IT budget to include life-cycle improvements or replacement of all IT related items.
Provide consulting services regarding future support and enhancement for hardware, software, policy, warranty, technologies, and training.
Provide all manners of End-User support to include installation, configuration and maintenance of all technologies located within my assigned job-site. This includes Laptop/PC support, servers, printers, mobile devices, network switches, IP phones, Microsoft OS and applications.
Assist with physical network and office relocation's and coordinate with IT support services and both local and out of state vendors. This also includes MS O365 migrations.
Adiministrative managment of 0365, Lync, O365 Exchange Online, Intune PC management
Familiar with the use of Acronis Snap Deploy 4 PC imaging

Student Intern/Desktop support, 04/2010 to 02/2011
Rush University Medical Center – Chicago , IL

Supervisor
Roger Evans
(907) 451-1151

Maintained 100% up-time on company networks through careful and preventative maintenance.
Resolved virus and maleware issues with a 100% success rate.
Build, test, deploy, back up, troubleshoot, and maintain hardware and software in progressively more complex roles for a computing fleet that included over 1400 PC's, Laptops, wireless devices and peripherals distributes across forty different business environments.
Interact harmoniously and positively with customers in a stressful and distracting environment.
Maintained accurate hardware and software inventories.
Restored data, operating systems, files, documents and drivers.
Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
Ordered necessary supplies and parts to repair malfunctioning hardware.
Assess, analyze, purchase, and deploy new technologies to increase robustness, ease of management, meet customer needs, as well as consolidate resources to improve infrastructure.
Manintain a positive and professional attitude while problem solving in a stressful unsupervised environment

Student Intern, 05/2009 to 04/2010
Univeristy Of Alaska – STATE

Supervisor
Keith Swarner
University of Alaska Fairbanks
(907) 455-2820

Assist instructors with material preparation and presentation including configuration of testing environments
Maintain, update, troubleshoot and repair 80 classroom level PC's and iMacs.
Document procedures as well as testing of new equipment prior to deployment that included, wireless devices, routers, switches and IOS packages.
Managing Norton Ghost server for classroom imaging, back ups, and restores
Tutoring of all academic levels within an ICT degree program.

Education

Associate of Science: Computer and Internet Technologies, May 2010
University of Alaska - City, State

Focus on Cisco CCNA series
Certificates in CCNA Network Fundamentals, Routing and Switching Protocols, LAN Switching and Wireless, and Accessing the WAN
MS Server 2003/2008, Active Directory

Pre IT employment

Correctional and Prison Transportation Officer
Fairbanks, AK
Supervisor-Charles Stevenson
Fairbanks, AK
1931 Eagen Street
458-6700
August 1997-May 2008

Responsible for the safety of the public, staff and the incarcerated
Instructed new recruits on the basic knowledge skills needed to be successful as a Correctional Officer
Performed instruction to staff for advanced classes including Prisoner Transportation Officer certification, Defensive Tactics certification as well as firearms qualifications for both Correctional and Probation Officers
Oversee Field training for new officers as well as shift training for duty officers
Oversaw daily security operations that included physical security, policy security, visitor and outside staff security, investigations, and coordination with new policy creation and implementation both at institutional and Department level.
Communicate effectively with the Court system including Judges and attorneys, other Law enforcement, staff. subordinates, supervisors, the public, and the incarcerated.
Document all aspects of daily tasks accurately and acceptably for court review.
Supervise, assign, coordinate, and document daily assignments of up to 15 shift members. This included a daily environment as well as during tactical situations.
Proved state expert witness testimony on several occasions on Correctional Policy and Procedure with a specific focus on Use of Force.

Resume Overview

School Attended

University of Alaska

Job Titles Held:

End User Computing Analyst
Student Intern/Desktop support
Student Intern

Degrees

Associate of Science : Computer and Internet Technologies , May 2010

End User Computing Analyst Resume Example

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