Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Skills
Excellent problem-solving abilities
Windows OS and server 2003/2008
Network upgrades
Fiscal Budget Managment
Excellent communication skills
Remote PC management
Remedy Incident Managment
Java/C/C++
Network maintenance
System backups
Data backup and retrieval
CISCO router and switch management
Mobile device management
Familiar as an Administrator for O365, Exchange Online, Intune, Acronis Snap-deploy
Work History
01/2011 to CurrentEnd User Computing AnalystCarpenter Technology | Wauseon, OH,
Proactively manage timely and appropriate communications with management, staff, end-users, vendors, and other IT professionals
Managed creative projects from concept to completion while managing outside vendors.
Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
Recommended architectural improvements, design solutions and integration solutions.
Participate with network design, reconstruction, administration, troubleshooting, and maintenance. This also includes, warranty management, consulting, and purchasing.
Documentation of site specific technologies and information needed for maintenance, disaster recovery, future expansion, and upgrades.
Plan and manage the IT budget to include life-cycle improvements or replacement of all IT related items.
Provide consulting services regarding future support and enhancement for hardware, software, policy, warranty, technologies, and training.
Provide all manners of End-User support to include installation, configuration and maintenance of all technologies located within my assigned job-site. This includes Laptop/PC support, servers, printers, mobile devices, network switches, IP phones, Microsoft OS and applications.
Assist with physical network and office relocation's and coordinate with IT support services and both local and out of state vendors. This also includes MS O365 migrations.
Adiministrative managment of 0365, Lync, O365 Exchange Online, Intune PC management
Familiar with the use of Acronis Snap Deploy 4 PC imaging
03/2010 to 01/2011Student Intern/Desktop supportRush University Medical Center | Chicago, IL,
Supervisor Roger Evans (XXX) 451-1151
Maintained 100% up-time on company networks through careful and preventative maintenance.
Resolved virus and maleware issues with a 100% success rate.
Build, test, deploy, back up, troubleshoot, and maintain hardware and software in progressively more complex roles for a computing fleet that included over 1400 PC's, Laptops, wireless devices and peripherals distributes across forty different business environments.
Interact harmoniously and positively with customers in a stressful and distracting environment.
Maintained accurate hardware and software inventories.
Restored data, operating systems, files, documents and drivers.
Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
Ordered necessary supplies and parts to repair malfunctioning hardware.
Assess, analyze, purchase, and deploy new technologies to increase robustness, ease of management, meet customer needs, as well as consolidate resources to improve infrastructure.
Manintain a positive and professional attitude while problem solving in a stressful unsupervised environment
04/2009 to 03/2010Student InternUniveristy Of Alaska | , STATE,
Supervisor Keith Swarner University of Alaska Fairbanks (XXX) 455-2820
Assist instructors with material preparation and presentation including configuration of testing environments
Maintain, update, troubleshoot and repair 80 classroom level PC's and iMacs.
Document procedures as well as testing of new equipment prior to deployment that included, wireless devices, routers, switches and IOS packages.
Managing Norton Ghost server for classroom imaging, back ups, and restores
Tutoring of all academic levels within an ICT degree program.
Education
Expected in May 2010Associate of Science | Computer and Internet TechnologiesUniversity of Alaska, Fairbanks, AKGPA:
Focus on Cisco CCNA series
Certificates in CCNA Network Fundamentals, Routing and Switching Protocols, LAN Switching and Wireless, and Accessing the WAN
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