Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary


  • Excellent problem-solving abilities
  • Windows OS and server 2003/2008
  • Network upgrades
  • Fiscal Budget Managment
  • Excellent communication skills
  • Remote PC management
  • Remedy Incident Managment
  • Java/C/C++
  • Network maintenance
  • System backups
  • Data backup and retrieval
  • CISCO router and switch management
  • Mobile device management
  • Familiar as an Administrator for O365, Exchange Online, Intune, Acronis Snap-deploy
Work History
01/2011 to Current End User Computing Analyst Carpenter Technology | Wauseon, OH,
  • Proactively manage timely and appropriate communications with management, staff, end-users, vendors, and other IT professionals
  • Managed creative projects from concept to completion while managing outside vendors.
  • Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
  • Recommended architectural improvements, design solutions and integration solutions.
  • Participate with network design, reconstruction, administration, troubleshooting, and maintenance. This also includes, warranty management, consulting, and purchasing.
  • Documentation of site specific technologies and information needed for maintenance, disaster recovery, future expansion, and upgrades. 
  • Plan and manage the IT budget to include life-cycle improvements or replacement of all IT related items.
  • Provide consulting services regarding future support and enhancement for hardware, software, policy, warranty, technologies, and training. 
  • Provide all manners of End-User support to include installation, configuration and maintenance of all technologies located within my assigned job-site. This includes Laptop/PC support, servers, printers, mobile devices, network switches, IP phones, Microsoft OS and applications.
  • Assist with physical network and office relocation's and coordinate with IT support services and both local and out of state vendors. This also includes MS O365 migrations.
  • Adiministrative managment of 0365, Lync, O365 Exchange Online, Intune PC management
  • Familiar with the use of Acronis Snap Deploy 4 PC imaging
03/2010 to 01/2011 Student Intern/Desktop support Rush University Medical Center | Chicago, IL,
Roger Evans
(XXX) 451-1151
  • Maintained 100% up-time on company networks through careful and preventative maintenance.
  • Resolved virus and maleware issues with a 100% success rate.
  • Build, test, deploy, back up, troubleshoot, and maintain hardware and software in progressively more complex roles for a computing fleet that included over 1400 PC's, Laptops, wireless devices and peripherals distributes across forty different business environments.
  • Interact harmoniously and positively with customers in a stressful and distracting environment. 
  • Maintained accurate hardware and software inventories.
  • Restored data, operating systems, files, documents and drivers.
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
  • Ordered necessary supplies and parts to repair malfunctioning hardware.
  • Assess, analyze, purchase, and deploy new technologies to increase robustness, ease of management, meet customer needs, as well as consolidate resources to improve infrastructure. 
  • Manintain a positive and professional attitude while problem solving in a stressful unsupervised environment
04/2009 to 03/2010 Student Intern Univeristy Of Alaska | , STATE,
    Keith Swarner
    University of Alaska Fairbanks
    (XXX) 455-2820
  • Assist instructors with material preparation and presentation including configuration of testing environments
  • Maintain, update, troubleshoot and repair 80 classroom level PC's and iMacs. 
  • Document procedures as well as testing of new equipment prior to deployment that included, wireless devices, routers, switches and IOS packages.
  • Managing Norton Ghost server for classroom imaging, back ups, and restores
  • Tutoring of all academic levels within an ICT degree program.
Expected in May 2010 Associate of Science | Computer and Internet Technologies University of Alaska, Fairbanks, AK GPA:
  • Focus on Cisco CCNA series
  • Certificates in CCNA Network Fundamentals, Routing and Switching Protocols, LAN Switching and Wireless, and Accessing the WAN
  • MS Server 2003/2008, Active Directory
Additional Information

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    • University of Alaska

    Job Titles Held:

    • End User Computing Analyst
    • Student Intern/Desktop support
    • Student Intern


    • Associate of Science

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