end user and network support technician resume example with 2+ years of experience
Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - : - -
(555) 432-1000 - - resumesample@example.com - : - -
Summary
Resourceful IT Technician offering 4 years of experience providing expert-level support to users within various demographics. Polished in customizing desktop applications, installing computer applications and peripherals and recording technical issues. Familiar with Windows, Linux and Mac OS environments.
Skills
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Experience
03/2023 to 05/2023
End User and Network Support Technician Sonoco Products Co, – Granite Falls, NC,
- Traveled to several Charter Schools within the NC area to perform variety of IT concerns with staff and student network
- Reset Staff and Students passwords through Google Admin
- Used proxy to reset passwords for Window Devices and for other technical uses
- Created Staff and Student accounts through Active Directory
- Gave Student Devices IP Addresses
- Inspected equipment and read order sheets to prepare for delivery to users
- Conferred with staff, users and management to establish requirements for new systems or modifications
- Provided multiple Technical Support to Faculty, Staff, and Students
- Assisted customers with various types of technical issues via email, live chat and telephone
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users
- Maintained records, logs and lifecycle documentation of work requests
- Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries
- Devised incisive workarounds and resolutions for IT-related problems
- Increased overall company performance through improved IT uptime and cost reductions
- Installed and performed minor repairs to hardware, software or peripheral equipment
- Set up equipment for employee use, performing or properly installing cables, operating systems or software
- Entered commands and observed system functioning to verify correct operations and detect errors
12/2022 to 02/2023
Packer Nokia – Ann Arbor, MI,
- Put labels on products and scan packaged products, depending on the line
- Place packaged products on a assembly line, as well as operate the assembly machine if needed
- Staged loaded pallets with hand truck for fork truck pick-up.
- Work in a fast pace environment, depending on the line
- Work with a team to get the order completed before shift ends
- Assembled customer orders from stock and packed items in boxes
- Arranged items on pallets according to size and weight.
- Verified labels for appropriate order numbers and item specifications
- Assembled cartons, crates and containers to prepare for shipping
- Notified team leader of product discrepancies and equipment malfunctions
- Adhered to product safety and hygiene guidelines for health and regulatory compliance
- Tracked inventories and input equipment counts into warehouse databases
05/2022 to 11/2022
Solution Specialist Sentinel Technologies Inc – Houston, TX,
- Assist Customers, by Answering Questions, or any Issues and Give Solutions
- Count Inventory using hard count on Cricket Login Portal
- Create Customer Account, if new, or Switching from another Company
- Run Reports
- Provided top product quality control and inspection while eliminating downtime to maximize revenue
- Report Goals for two weeks at a time
- Troubleshot customer devices and diagnosed malfunctions.
- Resolved customer account and billing problems
- Performed updates, installed new components and set up programs
10/2021 to 04/2022
IT Call Center Analyst Alorica Inc. – Fredericksburg, VA,
- Utilize product knowledge and customer protocols to resolve issues efficiently
- Create accounts, reactivate/deactivate users, reset passwords
- Make request changes to patient accounts
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
- Navigated through computer systems to review information and respond appropriately to callers
- Prevented key account losses by researching discrepancies and correcting problems
- Answered, screened and processed high volume of calls daily with call management system and web-based communications
07/2021 to 09/2021
Helpdesk Agent Fayetteville State University – City, STATE,
- Remote to troubleshoot and resolve clients computer issues
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Modified and customized commercial programs for internal needs.
- Assist and resolve web page issues that arise from students, faculty, and staff
- Reset Banner Pins and Passwords for Faculty, Staff and Students, using AD Manager Tool and FSU Banner PIN Reset Tool
- Use management software to appoint tickets to appropriate personal.
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
- Devised incisive workarounds and resolutions for IT-related problems.
- Maintained positive working relationship with fellow staff and management.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
09/2020 to 06/2021
Computer Repair Technician Lenovo US Fulfillment Center – City, STATE,
Jessica
Jessica
- Performed recovery tests when replacing parts
- Changed information in the BIO’s
- Replaced LCD’s, LCD Cables, Motherboards, Batteries, Speakers, etc
- Documented repair processes and helped streamline procedures for future technical support actions
- Checked in computers and performed diagnostics for repair
- Updated or installed software for customers to ensure computer efficiency
- Performed inventories on computers and computer repair equipment
- Troubleshot devices to identify and solve issues with hardware or software performance
- Configured computers to network drivers and connected to printers and other peripheral equipment
- Updated software versions with patches and new installations to close security loopholes and protect users
- Utilized password reset utility to unlock units with BIOS password locks
- Detected and corrected error messages within software and hardware reporting systems
Education and Training
Expected in 05/2021 to
MS: Technology Management
North Carolina A&T State University - Greensboro, NC
North Carolina A&T State University - Greensboro, NC
Expected in 05/2018 to
BS: Engineering Technology (Computer and Information Technology
Elizabeth City State University - Elizabeth City, NC
Elizabeth City State University - Elizabeth City, NC
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Resume Overview
School Attended
- North Carolina A&T State University
- Elizabeth City State University
Job Titles Held:
- End User and Network Support Technician
- Packer
- Solution Specialist
- IT Call Center Analyst
- Helpdesk Agent
- Computer Repair Technician
Degrees
- MS
- BS
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