Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Motivated and experience successfully managing and monitoring eligibility information for members and groups. Highly skilled at facilitating program approval or denial through qualifications assessment, fact checking and record keeping. Confident and committed to promoting positive customer outcomes through dynamic communication and exemplary engagement skills.

Skills
  • Proficiency in Microsoft Office
  • Effective communication skills
  • Conflict resolution
  • Customer service and assistance
  • Customer Data Confidentiality
  • Training and mentoring
Work History
11/2017 to Current Eligibility Specialist III County Of Humboldt | Eureka, CA,
  • Receive and review documents submitted by clients and applicants; in order to determine their eligibility for Public Assistance, Medicaid and/ or Food Stamps.
  • Computes and issues the appropriate amount of financial assistance to qualified clients/ applicants based on agency policies and procedures.
  • Maintains a caseload of clients as assigned by the Group supervisor and develop and revise service plans for each case.
  • Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
  • Managed processing of all benefits applications, including those for financial assistance and food stamps.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Educated patients on eligibility and program options by offering insightful information.
  • Inputted all gathered information and researched data on applicants into computer system using WMS.
  • Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
  • Communicated with people from various cultures and backgrounds on application process.
  • Documented all communication with applicants and inputted information into system using POS.
  • Interviewed applicants and explained scope of different available benefits.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Used WMS and POS to maintain over 150 candidate files and file notes
10/2015 to 11/2017 State Peace Officer New York City Department Of Homeless Services | City, STATE,
  • Worked in conjunction with Fire Safety Director (FSD) during fire and/or disaster training to ensure safety of staff and clients.
  • Established and maintained cooperative working arrangements and relationships with other law enforcement agencies regarding specific cases under investigation where their criminal investigative services to conduct effective joint investigations.
  • Established and maintained effective working relationships with city staff leaders, outside organizations and general public to provide optimal service and protection.
  • Completed detailed reports and required paperwork related to serving warrants, investigating criminal activity and force deployments.
  • Investigated crimes and accidents while administering first aid, securing perimeters and accident scenes and identifying and preserving evidence.
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Provided for public safety by maintaining order, protecting people and property and promoting good community relations.
  • Identified, pursued and arrested suspects and perpetrators of criminal acts.
  • Built excellent rapport and working relationship with Community, to build trust and improve upon communication.
  • Recorded facts to prepare reports documenting incidents and activities.
  • Assisted in special investigations and crime prevention programs.
  • Rendered aid to accident victims and other persons requiring first aid for physical injuries.
  • Patrolled Shelter to preserve law and order, deter and detect criminal activity, enforce laws and regulations, respond to citizen requests for assistance and provide public safety.
05/2013 to 10/2015 Day Habilitation Aide III Lifespire, Inc | City, STATE,
  • Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve skills.
  • Provided patients and families with emotional support and instruction in independent living and adaptation to disability or illness.
  • Assisted disabled clients to support independence and well-being.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Identified issues, analyzed information and provided solutions to problems
  • Constructed cognitively stimulating activities.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Provided direct personal care and administrative services to clients.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
Education
Expected in 09/2008 Associate of Arts | Liberal Arts Social Science and Humanities LaGuardia Community College, Queens, NY, GPA:

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Resume Overview

School Attended

  • LaGuardia Community College

Job Titles Held:

  • Eligibility Specialist III
  • State Peace Officer
  • Day Habilitation Aide III

Degrees

  • Associate of Arts

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