, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Client-centered Eligibility Specialist with a career spent accurately managing records, handling appointment scheduling and overseeing other administrative tasks in fast-paced settings. Bilingual individual committed to engaging others and delivering exceptional service. Ready to tackle new challenges in an office-based environment. Reliable professional offering an extensive career promoting positive customer experiences. Sharp Eligibility Specialist boasting expertise in managing and eligibility information for members and groups. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success.
Conversed with people daily, providing high level of respect and patience with each interaction.
Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support to be able to determine eligibility.
Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for health care / funeral assistance.
Explained eligibility details to clients with kindness and respect.
Conducted interviews with applicants, explaining benefits process and which programs were available.
Called applicants to set up appointments and explain CIHCP program.
Processed applications, including documents to determine eligibility.
Utilized Chassis Software when inputting applicant information into agency's computer system.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our program.
Prioritized and organized tasks to efficiently accomplish service goals.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Provided excellent service and attention to clients when face-to-face or through phone conversations.
Maintained confidential case documentation.
01/2009 to 01/2013ReceptionistCb Richard Ellis | Gilbert, AZ,
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Maintained daily calendars, set appointments with clients and planned daily office events.
Processed payments and updated accounts to reflect balance changes.
Sorted incoming mail and directed to correct personnel each day.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Answered phone calls, provided information to callers and connected callers to appropriate people.
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Greeted incoming patients and verified paperwork to manage smooth intake processes.
Managed customer complaints and rectified issues to complete satisfaction.
Pulled and organized requested documentation.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Signed for packages, recorded all deliveries and distributed to personnel.
Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Organized and filed loose-leaf paperwork and documentation.
Reviewed files to check for complete and accurate information.
07/2004 to 11/2008Customer Service RepresentativeBass Pro Shops | Rossford, OH,
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Resume Overview
School Attended
Pharr San Juan Alamo
San Antonio College of Medical & Dental Assistants