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Eligibility Specialist Ii Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Supportive Eligibility Specialist with extensive application engagement and dedicated service skills. Bilingual professional with skill to maintain accurate records, handle various administrative responsibilities.

Skills
  • Analytical (Review, Reading, Writing)
  • Time Management
  • Judgment and Decision Making
  • Management of Financial Resources
  • Operations & Quality Control Analysis
  • Critical Thinking
  • MS Office & Outlook
  • Meet deadlines
  • Multi-task
  • Filing & Editing
Education
COMPUTER LEARNING CENTER Garland, TX, Expected in 01/2001 CERTIFICATE - INFORMATION TECHNOLOGY : Information Technology Support - GPA :
Work History
South Carolina Job Board - ELIGIBILITY SPECIALIST II
Lexington, SC, 03/2014 - Current
  • Determine eligibility, maintain, and complete all eligibility records for case files, including eligibility screening and assessment of family needs.
  • Perform mathematical calculations to determine household income and parent’s share of cost and process appropriate enrollment forms.
  • Adhere to state and local policies and accurately determine eligibility based on confidential documentation. Discontinue services when necessary.
  • Process eligibility, case changes, drops, and transfers accurately within required timeframe as established by funding sources.
  • Manage high volume of case files and data entry daily. Enter all data into The Workforce Information System of Texas (TWIST) and internal systems accurately and in required timeframe.
  • Complete case documentation in objective and fact-based manner, with understanding that records may be reviewed and used by other users of state database and professionals, including monitors, TWC and Workforce Solutions staff, fraud investigators, attorneys, service providers, and other professionals.
  • Establish rapport and credibility with customers and providers by providing excellent customer service in a professional and respectful manner.
  • Contact customers to gather necessary information and explain outcomes, and customer rights and responsibilities.
  • Interpret and communicate state and local policies and procedures to customers in a understandable manner.
  • Educates new customers coming into program and offer solutions for other related issues customers might be facing – example; if client is not eligible, offer other alternatives.
  • Communicate effectively and discontinue services when applicable.
  • Produce content/copy and accurately edits documents.
  • Provide back up support to team members.
  • Other duties and responsibilities as assigned.
INTEGRATED ASSET SERVICES, FANNIE MAE - ASSET ORDER ANALYST
City, STATE, 10/2012 - 07/2013
  • Provide recommendations to enhance marketability of Fannie Mae properties.
  • Manage projects by reviewing and adjusting budgets and timeliness set forth by Fannie Mae.
  • Analyze contractor bids and professionally completed repair approvals within contractor deadlines.
  • Analyze tracking of repair status work flow on a daily basis.
  • Manage operational reports on a daily basis.
  • Budget and reduced repair costs by analyzing and comparing costs recommended by contractors before approving repairs.
  • Analyze cases to avoid contractor fraud by verifying licensed contractors nationally.
  • Quality checked work, Input cases into company database.
DHS/U.S. CITIZENSHIP & IMMIGRATION SERVICES - IMMIGRATION SERVICES ASSISTANT
City, STATE, 06/2008 - 07/2009
  • Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
  • Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
  • Compile, record, and evaluate personal and financial data in order to verify completeness and accuracy, and to determine eligibility status.
  • Interview and investigate applicants for public assistance to gather information pertinent to their applications.
  • Check with employers or other references to verify answers and obtain further information.
  • Keep records of assigned cases, and prepare required reports.
  • Monitor payments of benefits throughout duration of a claim.
  • Provide technical assistance responding to inquiries from organizations, government agencies, adjudication officers, and supervisors.
  • Input confidential statistical data, completed reports, review and screen files in various computer databases.
  • Implement management initiatives and special projects for adjudication programs.
  • Conduct review & searches of record information in CIS records, various local and national databases and automated systems such as federal state and local law enforcement systems.
  • Conduct complex searches such as researching legal records such as RAP sheets and immigration attorney's petitions retrieve files, forward correspondence.
SCOT TEAM (DHS CONTRACTOR) - LEAD CLERK/DATA ENTRY CLERK
City, STATE, 02/2002 - 05/2008
  • Assist supervisor in preparing and assigning work, generated report statistics.
  • Provide efficient flow of technical support and successful production.
  • Maintain all record keeping procedures and record information.
  • Pull criminal RAP sheet records for applicants Organize work flow and communication between operational areas, in addition to training staff.
  • Follow all security measures when dealing with fees and documents.
  • Perform quality control for immigration visa files, consolidate files.
  • Process payment for required petitions, prepare sort and interpret government official documents.

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Resume Overview

School Attended
  • COMPUTER LEARNING CENTER
Job Titles Held:
  • ELIGIBILITY SPECIALIST II
  • ASSET ORDER ANALYST
  • IMMIGRATION SERVICES ASSISTANT
  • LEAD CLERK/DATA ENTRY CLERK
Degrees
  • CERTIFICATE - INFORMATION TECHNOLOGY

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