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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Offering 20 years of success in Customer Services while committed to achieving objectives and consistently exceeding goals. Thrives in both team-based and individually-motivated settings. Knowledgeable Supervisor of 11 years offering deep experience making recommendations for governmental matters. Passionate about improving local community through new and revised social service and/or child support programs or organizational procedures.

Skills
  • Spanish Bilingual
  • Team collaboration
  • Excellent multi-tasker
  • Strong communication skills
  • Superior organization skills
  • Resolution-oriented
  • Data collection and analysis
  • Process improvement
  • Results-oriented
  • Troubleshooting methods
Experience
Eligibility Specialist II , 12/2019 - Current
South Carolina Job Board Otranto, SC,
  • Cultivated effective fact-checking and research talents from daily reviews of program eligibility requirements.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Called applicants to set up appointments and explain benefits processes.
  • Processed benefits applications, which included documents for food stamps and medical assistance.
  • Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Analyzed information from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to assess clients' abilities, needs and eligibility for services.
  • Analyzed information from interviews, educational, and medical records, consultation with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services.
  • Conducted interviews with applicants, explaining benefits process and which programs were available.
Sr. Library Clerk, 05/2016 - Current
City Of Anaheim City, STATE,
  • Analyzes need for budget items requested to determine whether or not items are justifiable, based on program objectives and priorities; makes recommendations from which funds can be allocated
  • Analyze administrative problems, reach practical and logical conclusions, and put effective solutions into practice; develop cooperative working relationships; plan, organize, train,
    supervise and evaluate the work of others; prepare clear and
    concise reports
  • Maintain the confidentiality of information in accordance with established procedures/policies
  • Update policy and procedures for Leads and Upper Management final approval
  • Schedule, assign, effectively train and monitor the work of 15 part-time staff
  • Supervise and evaluate work performance of part time employees; complete performance evaluations; and recommend disciplinary action
  • Do hiring selection of pages and clerks after assessing the needs of circulation desk
  • Understand pertinent library and city procedures and functions quickly and apply them without immediate supervision
  • Diplomatically assist with patrons, vendors, staff, and upper management
  • Track Attendance of 15 pages and clerks. Utilize matrix on a daily basis to keep accurate account of attendance
  • Review employee attendance to make appropriate determination of disciplinary actions
  • Assist the patrons by providing general information or referring them to sources of information or directing them to appropriate department
  • Provide information related to on-site facilities, hours of operating activities and program information
  • Assist conference attendees in person, over the phone, and via email
  • Maintain a master schedule of all rental spaces and assist programs and outside entities with all scheduling needs and inquires
  • Keep records, reports and other documents as necessary while processing billings and invoices
  • Maintain and stocks conference center supplies
  • Set up and operate standard conference center equipment and assist users with proper connections, cables, and videoconferencing needs
  • Set up and configure conference rooms according to specifications with page assistance
Social Worker II (intake Specialist DPSS), 06/1999 - 01/2008
County Of Orange City, STATE,
  • Participated in at a CFTM for non-detention type of situations to assist/support parents in my caseload
  • Interview clients to ascertain the nature of their problems and develop service plans; make referral to community resources and assist families with change in environment or employment; maintain necessary casework records.
  • Interpret public social services rules, regulations, and policies to clients and the general public when assigned.
  • Attend training courses designed to further understanding of social work processes and to increase technical competence.
  • Frequently conduct field visits, away from the home office, in order to carry out service plans, observe, and assess client needs, and provide information and social work services.
  • Interview patients, clients and their families to assess the nature of their social and financial problems and the need for social service casework intervention or treatment; determine or recommend treatment plans to meet social needs.
  • Coordinate and consult with medical and other healthcare staff members and outside agencies regarding available social and financial resources.
  • Provide social service casework to help patients, clients, and their families resolve social and financial problems created by illness or disability.
  • Supervised the work, study, mealtime, recreational and field trip activities of children while using techniques designed to improve their social skills; feeds and changes clothing of younger children and assists with food services.
  • Provides crisis intervention and discipline as needed with special emphasis on awareness of emotional escalation; comforts/counsels children; directs or assists in situations requiring physical restraint of children and writes follow-up reports of such actions.
  • Checked for and reports illnesses; gives medications as prescribed by physician; provides child care services for ill, battered or severely disabled children; transports children to the hospital or court.
  • Assisted in formulation of case treatment plans for assigned children with participation of child, other counselors and Social Workers, monitors and evaluates progress of assigned cases and provides activities and counseling sessions; monitors and promotes positive parent/child interaction between the children and their visitors.
  • Prepared concise case records, development assessments, log entries and Special Incident Reports.
  • Processed children admitted to facility and helps to minimize the trauma associated with the separation of minors from parents or guardians.
  • Work the control desk which includes scheduling staff for coverage and time off, key issuance, coordination of hospital runs, court appointments and monitoring visits and phone calls.
  • Social worker of the Domestic Abuse Service Determination, Voluntary Services through Child Protective Services dept and Orange County Family Justice Center Pilot
  • Analyzed information from interviews, educational, and medical records, consultation with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services.
  • Conduct in-depth interviews with clients, in-person/home visits, while simultaneously entering information obtained into multiple computer applications to determine eligibility for federal/state programs.
  • Organizing, prioritizing and accurately completing a large volume of work within designated timeframes.
  • Read, understand, and interpret information/data in Federal/State/County policy and procedures.
  • Prepare timely and accurate statistics and reports Research community resources and referrals conduct interviews by phone, in private homes, hospitals, nursing homes, and other locations outside of the Department.
  • Obtain pertinent information from applicant/recipient concerning income, financial resources, and financial obligations/debts; and any additional information to resolve discrepancies in the application/declaration forms.
  • Refer all applicants and recipients who appear in need of social services to designated social work staff members
  • Assess new clients during screening, intake and orientation, assess program qualification criteria of client and aid in qualifying or referring to outside resources.
  • Developed individualized goal plans and monitors progress in achieving goals.
  • Assisted participants in goal planning of housing attainment and sustainability, including job training, education, financial management.
  • Provided ongoing support, crisis intervention and housing stability support and resource referrals.
  • Kept client files current through computerized care management systems and maintain ongoing files both on computer and hard copies.•Assist individuals and families in recognizing dysfunctional behaviors and in taking corrective action by developing service plans, treatment plans, goals and objectives; locate and arrange to utilize community resources; provide counseling to identify alternatives and encourage behavior modification.
  • Provide case management for previously stabilized cases involving court-dependent minors and long-term out-of-home placements, mentally ill clients, and less severely impaired alcohol and drug clients. Visit minors, and mentally ill clients; monitor service and treatment plan implementation, recommend plan modifications, arrange necessary placement changes, provide crisis intervention and write court reports.
  • Identify community social, mental health, and substance abuse service needs; develop, coordinate, and evaluate social services through liaison, educational, and consultative activities with other agencies.
Social Services Supervisor I, 02/2008 - 07/2019
County Of Orange City, STATE,
  • Supervised Initial Social Workers (Intake Specialist), WTW Case Managers (Employment Services Counselor) , Eligibility and Employment specialists (Ongoing Specialist), Eligibility Technicians, and accounting assistants employees for 11 years.
  • Sitting in at a CFTM for non-detention type of situations to assist/support Social Workers and Case Managers under my supervision.
  • Knowledge of regulations, policies, procedures, practices and legislation governing the provision of social services programs such as Child Sopport, Calworks, CalFresh, Medi-Cal, Welfare to Work, Supportive Services, and General Relief
  • Develops and makes recommendations for procedural or organizational changes including staffing requirements
  • Plans and coordinates the development of new and revised programs, contracts, and interagency agreements with department staff, other County departments, and community agencies.
  • Utilized Client Employment Services (CES) a computer program to produce ongoing and ad hoc reports to pilot several projects to engage participants into Welfare to Work
  • Collected and analyzed baseline and administrative data for all special pilot projects, weekly reported data to upper management, shared monthly at the "All Supervisors" meeting the reports
  • Advised upper management of research findings and/or procedures; prepared narrative reports of findings with valid conclusions, projected pilot projects impacts, and predicts trends.
  • Assist individuals and families in recognizing dysfunctional behaviors and in taking corrective action by developing service plans, treatment plans, goals and objectives; locate and arrange to utilize community resources; provide counseling to identify alternatives and encourage behavior modification.
  • Provide case management for previously stabilized cases involving court-dependent minors and long-term out-of-home placements, mentally ill clients, and less severely impaired alcohol and drug clients. Visit minors, and mentally ill clients; monitor service and treatment plan implementation, recommend plan modifications, arrange necessary placement changes, provide crisis intervention and write court reports.
  • Identify community social, mental health, and substance abuse service needs; develop, coordinate, and evaluate social services through liaison, educational, and consultative activities with other agencies.
  • Assists in the development of division policies and procedures, operational reports and research studies to evaluate community needs and effectiveness of services; reports to management on significant program issues and resource needs.
  • Develops and maintains systems for recording, tracking and retrieving reports of abuse.
  • Serves as the Agency’s liaison with community service providers and other public agencies to facilitate provision of appropriate services to clients; represents agency on inter- and interagency task forces and committees; speaks to individuals and community groups regarding services.
  • Designs and implements service delivery programs and assists in the development and evaluation of programs; participates in developing procedure manuals and instructional materials to assist in accomplishing program goals. May act as a liaison with data services staff and provide systems coordination. May monitor contracts.
  • Provides training and development for immediate staff; assists with the development and training of all social work/public guardian staff, providing assistance in the development of training policies and procedures; develops and implements training for law enforcement agencies, medical personnel and other mandated reporters.
  • Assists Personnel staff in the development of staff selection and promotional criteria and in the screening and rating of candidates for appointment and promotion.
  • Assures staff adherence to agency policies and procedures, laws, regulations and court direction; identifies through annual budget process, personnel and resource requirements
  • Works with subject matter specialists and consultants in planning training content, selecting training methods and materials, and scheduling training programs.
  • Prepares and assists in writing training proposals and plans, prepares training schedules, arranges for special presentations by subject matter specialists and selects locations for training.
  • Develops, coordinates and conducts one or more segments of a staff development program for social workers such as: human behavior, group dynamics, crisis intervention, family dynamics, chronicity, problems of aging, teenage behavior, and other subject areas.
  • Assist in new employee orientation, affirmative action and cultural awareness training and similar programs presented to agency/department staff.
  • Conducts evaluation studies of training programs to determine their effectiveness and how it may be increased. Develops special reference materials and training programs content in order to meet staff training needs in special areas.
  • Analyze new and revised legislation which govern social services to determine impact upon operations; analyze existing operations and procedures within an assigned area.
  • Read, interpreted, and determine the impacts of all All County Letters (ACL) make recommendations for procedural or organizational changes including staffing requirements, equipment, and costs; plan and coordinate the implementation of program changes.
  • T4T Trainer for Trainers capacity.
  • I trained many supervisors at various districts of policy changes I am the resource person to department staff and other interested individuals regarding social services and/or child support program policies and procedures.
  • Research, analyze, and prepare recommendations regarding special projects assigned by Administrative Manager II/III I am the point of contact for special assignments I develop tracking mechanisms for upper management to monitor, evaluate corrective actions, and determine trends for training needs.
  • As a result, I have used creativity and innovation in achieving business objectives and County vision.
  • As the Educational Providers Liaison for the CalWORKs Community Colleges, I effectively work developing relationships I maintained ongoing communication with the Community Colleges advocates, regional staff, Partners staff and supervisory staff, Operations and Program development divisions
  • Plans, assigns, reviews and evaluates and the work of social work staff including either all Senior level staff or a mix of Employment Social Workers Is, Social Workers II’s and support staff.
  • Confers with staff on difficult casework matters such as child abuse reports and the placement of children; makes or reviews decisions which impact the potential safety and well-being of clients; checks assessments and service plans that may be reviewed by the courts or regulatory agencies.
Education and Training
Bachelors of Arts: Humanities, Liberal Arts, Expected in 1998
-
BIOLA University - La Mirada, Ca
GPA:
Additional Information
  • MEDS Knowledge
  • Eligibility Technician Induction Training (Cal-Fresh and Cal-Works)
  • Microsoft Office software
  • Familiar with C-IV via migration shocasing of LEADER, LRS, and CalWIN

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Resume Overview

School Attended

  • BIOLA University

Job Titles Held:

  • Eligibility Specialist II
  • Sr. Library Clerk
  • Social Worker II (intake Specialist DPSS)
  • Social Services Supervisor I

Degrees

  • Bachelors of Arts

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