eligibility specialist ii resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Seasoned Legal Assistant/Administrative Assist
Demonstrative Eligibility Specialist proudly offering six years' experience assisting others with enrollment and program services. Polished professional known for interactions that are fair, compassionate and respectful. Promoting issue resolution expertise in fast-paced environments.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Hardworking and reliable. Highly organized, proactive and punctual with team-oriented mentality.
Skills
Program understanding and advisement
Applicant support and service
Recordkeeping and data input
Telephone etiquette
Knowledgeable in Word, Work Perfect, Outlook, Westlaw, Windows, Excel (basic knowledge), MEDS, using THE WORK NUMBER to obtain employment information for determining eligibility to clients, CalHEERS (Covered California), C-IV (Humboldt County operating system)
Administrative support
Knowledge of office equipment operation & maintenance
Experience
Eligibility Specialist II, 01/2014 - Current South Carolina Job Board – Beaufort, SC,
Analyzed information from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to assess clients' abilities, needs and eligibility for services.
Processed benefits applications, which included documents for food stamps and medical assistance.
Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
Conducted interviews with applicants, explaining benefits process and which programs were available.
Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
Cultivated effective fact-checking and research talents from daily reviews of program eligibility requirements.
Reviewed criteria for different aid programs to determine eligibility for various applicants.
Earned reputation for good attendance and hard work.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Explained eligibility details and affordability options to patients with kindness and respect.
Legal Assistant, 09/2001 - 10/2013 Swift Refrigerated – Fort Worth, TX,
Provided administrative support services for senior partners and firm associates for various types of litigation.
Managed communication with courts regarding status of petitions and granted orders.
Maintained master calendar for client appointments and court appearances.
Handled all telephone calls, meeting plans and conference organization requirements.
Coordinated subpoena services and other day-to-day support activities for legal office.
Prepared thorough, accurate and well-edited documents for cases, client communication and internal needs.
Produced well-researched and articulate legal briefs, pleadings and statements.
Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
Collected data to prepare and draft settlement packages for clients.
Processed all assigned cases according to company and client service level agreements.
Drafted correspondence and legal pleadings & motions and submitted all materials to appropriate parties.
Revised documents, organized travel arrangements, submitted billable hours and coordinated court documentation for timely filings.
Efficiently managed office scheduling and kept accurate notes on deadlines, motions and other dates.
Responded quickly to client calls and inquiries, asking open-ended questions to deliver applicable information.
Drafted various court documents, invoices and enclosures at attorneys' request.
Filed pleadings and required paperwork with court clerk according to strict deadlines.
Monitored legal volumes to verify law library was up-to-date.
Met with clients and other legal professionals to discuss case details.
Met with clients to research cases, collect data, prepare settlement packages and interpret information for daily report generation.
Knowledgeable with pleadings, affidavits, motions and exhibit preparation.
Consulted with clients, witnesses and legal professionals to define and document case details.
Aided senior leadership during executive decision-making process.
Diligently performed administrative tasks including answering phones, greeting clients, scheduling appointments and making travel arrangements.
Displayed superior confidentiality in all mail, telephone and in person communications.
Drafted legal complaints, summons and interrogatories.
Drafted wide breadth of legal documents, including interrogatories, admissions requests and examination materials.
Assisted litigation team with trial preparation by conducting research and drafting court documents.
Observed strict privacy laws to prevent information breaches and protect client data.
Issued subpoenas for all necessary records in preparation for trials.
Trained new employees on office equipment and job duties.
Remained highly organized and detail-oriented while working on several cases simultaneously.
Interviewed clients, obtaining vital case information to support associates.
Assisted attorneys during court proceedings.
Provided administrative support and conducted research to assist attorneys in civil litigation preparation.
Gathered and organized pre-trial discovery, records and evidence, including witness interviews.
Gathered and organized documentation for legal briefs, responses to opposing counsel, motions and trial evidence.
Composed and typed routine letters of correspondence.
Organized exhibits for trial, preparing materials and supporting documentation for easy display and admittance.
Redacted confidential information from legal documents on case-by-case basis.
Directed incoming calls to appropriate staff members.
Provided senior firm leaders with vital administrative support.
Maintained knowledge on case status, reviewing relevant records and reporting back to clients.
Legal Secretary, 07/1986 - 06/2000 Clark Partington Law – Destin, FL,
Assisted in maintaining department attorney personnel files with utmost confidentiality.
Maintained office supplies by checking stocks and placing orders.
Stayed within travel and expense budgets while scheduling attorneys' travel arrangements.
Acted as liaison between clients, vendors and attorneys.
Maintained master calendar for client appointments and court appearances.
Docketed orders and depositions for 4 attorneys.
Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
Composed and revised legal documents, including letters, depositions and court documents.
Received and disbursed all incoming mail.
Drafted letters and prepared legal correspondence for attorneys and legal assistants.
Composed and revised legal documents such as letters and depositions.
Recorded and monitored court appearance dates.
Photocopied all correspondence, documents and other printed materials.
Coordinated and scheduled meetings and telephone conferences.
Proofed documents and submitted to attorneys for review.
Drafted and typed grammatically correct office memos.
Processed summonses, subpoenas and complaints.
Education and Training
: Legal Secretary Program - Certification Completed., Expected in - College of The Redwoods - Eureka, CA GPA: Status -
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