eligibility specialist jet snap hearing support resume example with 19+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Experienced Social service Hearing Support professional with exceptional customer service and team building skills. Excellent organizational and interpersonal skills. 7 Years of experience in representing Cuyahoga County in State Hearings. Hardworking and reliable Support Hearing Specialist, with strong ability in supporting Cuyahoga County in Hearings and researching cases. Offering understaning of the State hearing process, decisions , conciliations and adminstrative appeals . Highly organized, proactive and punctual with team-oriented mentality.

  • Friendly, positive attitude
  • Multitasking
  • Relationship building
  • Leadership
  • Critical thinking
  • People skills
  • Active listening
  • Data management
  • Problem resolution
  • Work ethic
  • Computer skills
  • Advocacy and Counseling
  • Applicant support and service
  • Application assessment
12/2013 to Current Eligibility Specialist /Jet/Snap Hearing Support RESPONSIBIITIES, Job And Family Services | City, STATE,
  • Prepares Hearing appeals and reviews the Ohio Revised Code to advocate for Cuyahoga County during State hearings.
  • Contacts clients to attempt to conciliate the State Hearing requests prior to the hearing.
  • Interviews and assess clients’ skills and abilities to develops individualized case plans.
  • Reviews program policy to determine accuracy of the action taken for SNAP, Medicaid and TANF benefits.
  • Explains benefit eligibility and income guidelines to clients.
  • Conducts research prior to the hearing to gain an understanding of the action or inaction of the case.
  • Effectively access the Ohio Revised Codes to gain evidence in a hearing that supports the agencies actions.
  • Prepares routine correspondence to clients.
  • Completes weekly case reviews of benefits and reports results to management.
  • Assist Clients in crisis situations and direct them to the appropriate service providers.
  • Prepares routine correspondence; case summaries and reports.
  • Provides outreach to potentially eligible Food Assistance/Medicaid individuals.
  • Attends training, meetings, and information sharing sessions.
  • Performs investigations when a case is suspected of fraud and submits an investigation complaint if applicable.
  • Completes hearing compliances as instructed by the State recommendations for sustained hearings.
  • Completes administrative appeals when a dispute is found against the State relating to agency policy and Ohio Revised Codes.
12/2011 to 12/2013 Preventive Health Consultant/Human Resources Assistant Life Line Screening | City, STATE,
  • Assist in recruiting and at Job fairs to assure the company hires the best candidates.
  • Conducted interviews for potential candidates.
  • Reviewed Resumes for new Hires.
  • Trained and coached high school students on customer service and basic office skills.
  • Received customer calls daily and maintain a solid customer relationship by handling questions and concerns, scheduling appointments and collecting payments with accuracy and professionalism.
  • Performed accurate data entry.
  • Consulted with customers concerning medical background so they are assured their getting the proper procedures.
  • Exceeded call center goals.
  • Troubleshoot with participants when having difficulties with reviewing results sent via email.
12/2007 to 12/2008 High Risk Youth Mentor & Home Visiting Program Scheduler Beech Brooks Mental Health Facility | City, STATE,
  • Conducted face to face interviews with youth and family members within 24 hours of receiving a referral.
  • Built strong relationships with local hiring managers to ensure clients met company standards.
  • Trained mentees on interviewing skills and performed mock interviews with clients.
  • Helped with job searches on the computer through multiple search engines.
  • Input data for over 200 clients and 800-1000 notes each month into the Psych consult billing system.
  • Developed individualized plans to increase placement stability and improve the youth’s social skills and coping abilities.
  • Planned and implemented creative activities which supported the objectives in an individualized plan.
  • Interacted with clients existing service providers and ensured all needs were met and participation continued.
  • Advocated for individuals during court hearings.
12/1998 to 12/2008 New Hire Trainer/Front Office Associate Marriott International | City, STATE,
  • Trained and coached all new hires for the Front Desk.
  • Conducted interviews for new hires and helped make hiring decisions.
  • Was a member on the employee arbitration board and helped make exiting decisions when needed.
  • Served as the Shift Leader and Manager on duty, providing overall supervision and leadership to Reservations/Front Desk personnel.
  • Operated a telephone switchboard and a Teletype Device for the Hearing Impaired.
  • Ensured that superior standards of customer service were met.
  • Performed billing & reservations of all in-house business accounts, including specialized group reservations.
  • Recorded and tracked customer's requests and discrepancies in the Guest Ware System and provided corrective actions when needed.
Education and Training
Expected in Bachelor of Business Administration | Cleveland State University, Cleveland, Ohio GPA:
Expected in | Law University of Akron, , GPA:

Racial Equality and the law

  • Led team to achieve overruled hearing decisoins , earning recognition from upper management.
  • Consistently maintained high customer satisfaction ratings.
  • Recognized as a exceptional employee by my peers for outstanding performance and team contributions.
  • Created highly effective Hearing Appeal prepration that significantly impacted efficiency and improved operations.

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Resume Overview

School Attended

  • Cleveland State University
  • University of Akron

Job Titles Held:

  • Eligibility Specialist /Jet/Snap Hearing Support
  • Preventive Health Consultant/Human Resources Assistant
  • High Risk Youth Mentor & Home Visiting Program Scheduler
  • New Hire Trainer/Front Office Associate


  • Bachelor of Business Administration
  • Some College (No Degree)

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