ehr support specialist resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Talented professional with expertise in Trainer role. Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations. Considered valuable asset to any team. Well-versed in organizing patient records, replenishing supplies and handling multi-line phone systems in high-volume medical departments. Transcribes and transmits orders, scans and stores records and coordinates different forms. Technically advanced and highly organized with skills in managing files and documenting new information.

  • Leadership Development
  • Creative Solution Development
  • Training Method Development
  • Class Scheduling
  • Time Management
  • Records Scanning
  • CPR Certified
  • Organization and Time Management
  • Supply Ordering
  • Problem-Solving
  • Customer Service
  • Administrative Support
  • Appointment Scheduling
  • Scheduling Tests and Procedures
  • EHR Software
  • Employee Scheduling
  • Data Entry
  • Staff Leadership
  • Office Coordination
  • Documentation Skills
  • Visitor and Customer Relations
  • Reliable and Punctual
  • Microsoft Office 365
  • Prioritization and Time Management
  • Scheduling and Calendar Management
  • Data Entry and Database Software
  • Documentation and Reporting
  • PC Proficient
  • Technologically Savvy
  • Creating and New Hire Orientation
  • Excel Spreadsheets
EHR Support Specialist, 03/2019 - Current
Western Sierra Medical Center Auburn, WA,
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
  • Utilized active directory to reset user passwords for employees.
  • Researched and explored new equipment and techniques to improve processes.
  • Resolved customer issues by establishing workarounds and solutions and create defect fixes.
  • Answered and directed incoming calls using multi-line telephone system.
  • Met schedule and deadlines by ensuring that work was completed efficiently.
  • Facilitated communication between team members regarding project tasks and deadlines.
  • Scheduled meetings, check-ins and appointments for team members and supervisors.
  • Managed project calendars, adjusted timelines and adhered to deadlines.
  • Used well-developed skill set to improve relationships with others.
  • Assisted with coordination of daily activities for projects.
Unit Clerk /Staffing Coordinator, 01/2016 - Current
Alvarado Parkway Institute Behavioral Health System City, STATE,
  • Coordinated and planned work shift schedules according to availability.
  • Assisted payroll teams by reporting employee hours and calculating correct compensation.
  • Kept track of timekeeping responsibilities and employee time off requests when completing schedules.
  • Kept labor costs and metrics within preset departmental budgets.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Answered telephones and directed calls to appropriate medical or administrative staff.
  • Scheduled and confirmed patient appointments and consultations.
  • Communicated with patients with compassion while keeping medical information private.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Ordered and maintained supply inventory for medical office.
  • Prepared charts for incoming admissions.
  • Arranged hospital admissions for patients as required.
  • Organized patient charts, gathering medical histories, lab results and consents.
  • Supported administration staff with records requests to support patient care.
  • Kept department clean, organized and professional.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Inventoried and ordered supplies for office.
  • Scheduled appointments, meetings and events for management staff.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Maintain personnel files.
  • Provided support during new employee interviews and orientations.
  • Located ways to expedite candidate screening and hiring processes to promptly fill staff vacancies.
  • Assessed employee qualifications for promotions and raises.
  • Worked with human resources teams to align staffing decisions with regulatory standards.
Phlebotomist/Mental Health Worker, 02/2011 - Current
Alvarado Parkway Institute Behavioral Health System City, STATE,
  • Monitored, evaluated and recorded client progress with respect to treatment goals.
  • Encouraged clients to express feelings and discuss happenings in life to help client develop insight into themselves and relationships.
  • Assisted clients with conflict resolution strategies and anger management techniques.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Verified collection orders and communicated discrepancies to nurses.
Education and Training
: Certified Nurse Assistant, Expected in 09/2010
Excel Vocational School - San Pedro, CA,
Status -
: Certified Phlebotomy Technician 1, Expected in 01/2010
Family Health Services - San Diego, CA,
Status -
: General Education, Expected in
National University - La Jolla, CA
Status -

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Resume Overview

School Attended

  • Excel Vocational School
  • Family Health Services
  • National University

Job Titles Held:

  • EHR Support Specialist
  • Unit Clerk /Staffing Coordinator
  • Phlebotomist/Mental Health Worker


  • Some College (No Degree)

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