Exceeded monthly goals by successfully closing 60% of issues daily. 75% within 24 hours. Handling more than 100 calls per week.Reduced technical escalations to management by 25% to only 3 per day. Average 4 hours weekly logged with Dell or eCW vendor support.
Issued license codes to new and existing customers.
Provides base level IT support to company personnel.Resolved customer complaints and concerns with strong verbal and negotiation skills.Displayed courtesy and strong interpersonal skills with all customer interactions.Built and maintained successful relationships with service providers, dealers and consumers.Maintained composure and patience in face of difficult customer situations.Processed an average of [
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