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Economic Support Specialist Resume Example

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ECONOMIC SUPPORT SPECIALIST
Summary
Consistent, hard working, highly motivated person looking for a position in an environment that is challenging, with the opportunity to help the company grow efficiently, and productively.
Highlights
Microsoft Office proficiency Professional and mature Meticulous attention to detail Strong problem solver Results-oriented Resourceful Self-directed Dedicated team player
Accomplishments
  • Increased office organization by developing more efficient filing system and customer database protocols.
  • Research Investigated and analyzed client complaints to identify and resolve issues.
  • Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Reporting Established client payment plan program to monitor payment compliance and progress, reducing uncontrolled payment activity Multitasking Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Experience
10/2016 to 02/2017
Economic Support SpecialistGwinnett County DFCS － Norcross, GA
Determined eligibility for SNAP.
Processed applications and reviews using appropriate criteria and policies consistently and according to established guidelines.
Recorded and evaluated personal and financial data obtained from individuals in interviews.
Keyed in a high volume of data using standard office hardware and software.
Performed other professional responsibilities as assigned.
02/2009 to 06/2013
Office AssistantProfessional Medical Institute Inc － Decatur, GA
  • Arranged new student enrollment Filed charts Kept office organized Maintained and updated website Designed business cards, brochures, and invoices Addressed and resolved customer product complaints empathetically and professionally Defused volatile customer situations calmly and courteously Accurately documented, researched and resolved customer service issues Referred unresolved customer grievances to designated departments for further investigation Resolved service, pricing and technical problems for customers by asking clear and specific questions Managed high call volume with tact and professionalism Acted professionally and patiently when addressing negative customer feedback Improved functionality and service capacity by resolving customer complaints efficiently and quickly.
09/2005 to 08/2008
NannyYolanda Walker － Bronx, NY
  • Organized activities that developed children's physical, emotional and social growth.
  • Redirected children to encourage safe, positive behaviors.
  • Physically and verbally interacted with children throughout the day.
  • Taught children personal care behaviors, including toilet training and feeding.
  • Continually encouraged children to be understanding and patient with others.
  • Clearly communicated to children in developmentally appropriate way.
  • Used read-aloud time and alphabet games to promote early literacy.
  • Prepared, served and cleaned up daily meals for 2 children.
  • Maintained a neat environment by organizing toy bins and bookshelves.
  • Supported children's emotional and social development with one-on-one attention.
Education
2018
Master of Science: Professional PsychologyGrand Canyon University － Phoenix, Arizona, USAProfessional Psychology
10/25/2014
Bachelor of Science: PsychologyGrand Canyon University － Phoenix, AZ, USAPsychology
Liberal Arts & SciencesWestchester Community College － Phoenix, NY, USALiberal Arts & Sciences
Skills
Articulate, Attention to detail, brochures, business cards, charts, Excellent communication, Creative problem solver, Critical thinking, resolving customer complaints, client relations, Customer service, drawing, materials, Microsoft Office, office, Works, neat, organizing, painting, pricing, problem solving, problem solver, Quick learner, Read, stories, team player, phone etiquette, website
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Resume Overview

Companies Worked For:

  • Gwinnett County DFCS
  • Professional Medical Institute Inc
  • Yolanda Walker

School Attended

  • Grand Canyon University
  • Westchester Community College

Job Titles Held:

  • Economic Support Specialist
  • Office Assistant
  • Nanny

Degrees

  • Master of Science : Professional Psychology
    Bachelor of Science : Psychology
    Liberal Arts & Sciences

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