Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Seasoned self-motivated professional with over 7 years of experience in eCommerce and over 15 years of experience in Graphic Design for Web and Print; I learn quickly, have excellent analytical/project management skills and a keen attention to detail; Efficient at time management and problem resolution while working under deadlines.
  • Excellent communication skills
  • Analytical and critical thinker
  • Problem resolution
  • Fast learner
  • eCommerce
  • Web/print Graphic Design
  • Video/Film Post Production
Websites, Portfolios, Profiles
Work History
eCommerce Product Specialist/Amazon Specialist, 08/2012 to Current
Cms EnergyJackson, MI,
  • Manage and respond to incoming customer support issues via phone and support ticket management system.
  • First responder to Amazon related issues.
  • Regularly tasked with identifying and tracking down system issues to resolve or document and escalate bugs to proper personnel in a timely manner.
  • Propose solutions or workarounds for various situations while keeping overall business implications in mind.
  • Database updates, changes and maintenance. Responsible for large amounts of live data.
  • Train, troubleshoot and assist customers on the Zoovy eCommerce platform.
  • Liaison between customers and developers.
  • Advise customers on product syndications to online marketplaces from within the Zoovy platform (i.e.
  • Amazon, Ebay,, Google).
  • Research technical problems to help analyze and document problematic trends and issues.
  • Product testing and quality assurance.
  • Frequently contributed to an online Wiki for technical documentation/instructions on how to use the system.
  • Zoovy has integrated with the top marketplaces: Amazon, eBay, and Google in an effort to help merchants diversify and sell more online.
Founder, 08/2011 to Current
Cms EnergyMultiple Locations, MI,
  • Full service video/film and photo post production.
  • High quality visual effects, motion graphics, editing, color correction, tracking, rotoscoping, audio, final assembly, output.
  • Photo editing, retouching, enhancement, color correction, image repair.
  • Web and Print Graphic Design.
eCommerce Manager, 03/2009 to 07/2011
Alex Alternative Experts, Inc.Tampa, FL,
  • Managed eCommerce product, operations and strategies. Including project management, store builds, implementations, integrations, affiliate networks, reporting, PPC and third party vendor relationships with MR Innovations, Shopatron and
  • Oversaw daily operations and managed client relationships for 33 brands with stores, 4 affiliate systems (Commission Junction, Google, AvantLink and Linkshare), and related engineering projects.
  • Responsible for notable brands, such as Monster Energy, Spy Optic, Scott USA, O’Neal Motocross, Acerbis, Braking.
  • Accountable for weekly, monthly, quarterly and yearly revenue reporting, and reporting of analytics via Google Analytics and store traffic analytics from internal tracking sources.
  • Contributed to growth of 16% in 2010. And 27% in Q1/Q2 of 2011. 2011 is on pace for 35-40% growth.
  • Routinely confronted with complicated obstacles between the main site and store systems that needed strategic problem-solving while keeping in mind the business implications.
  • Responsible for driving traffic to stores and accountable for revenue goals.
  • Identified and outlined key functionality enhancements to be engineered for the store systems (i.e. XML product options, lowest price based on combined discounts, business rules for promotions engine, etc.)
  • Design emails/banners and generate necessary HTML with tracking code.
  • Developed ‘Hookups’ advertising feature that allows brands to offer special product deals on the network and through the mobile apps for iPhone and Android.
  • Extensive knowledge of software functionality and performance to successfully identify and report faults to software engineers and product managers.
  • Internal and external project management via Google apps, Zoho and Basecamp as well as systems developed within the company.
eCommerce Manager, 08/2006 to 09/2008
Phoenix Footwear GroupCity, STATE,
  • Promoted into this position to head up the eCommerce Department reporting directly to the Senior Vice President of Operations.
  • Oversaw day to day operations of all websites, online stores and eCommerce systems (5 eCommerce Sites, 3 Dealer Extranets, 2 Corporate Sites).
  • Managed two direct reports; a Web Coordinator and an eCommerce Graphic Artist.
  • Handled seasonal catalog changeovers and maintain online catalogs.
  • Strategic development of new eCommerce sites from scratch and integrating all necessary systems from customer facing to warehouse fulfillment.
  • Supervised new development and system upgrades.
  • Accomplished the seamless transfer of existing online stores to a new eCommerce platform. This was successfully done first with H.S. Trask without any customer facing interruptions or loss of revenue.
  • Responsible for forecasting, purchase orders and overall management of merchandising for the various sites.
  • Managed paid keywords and SEO/SEM.
  • Code development and database management when necessary (.Net, Javascript, HTML, DHTML, CSS, SQL). 
  • Planned and executed Email marketing campaigns to customers.
  • Troubleshooting of customer account and customer order problems as they arise.
  • Reported on site analytics to the Brand Managers and Vice Presidents of sales.
Graphic Artist, 04/2005 to 08/2006
Phoenix Footwear GroupCity, STATE,
  • Sole Graphic Artist responsible for graphic content of all eCommerce websites, company corporate site, dealer extranet and company intranet.
  • Graphic Design of email campaigns for 5 eCommerce sites.
  • Re-concept and re-design of websites. Development of new sites from the ground up considering GUI flaws in the current sites and adding much needed functionality.
  • Assisted the eCommerce Manager in problem solving and digital logistics of moving the eCommerce sites from one platform to another.
  • Consistently involved in solving complex issues (both back-end and front-end) related to the web site operations.
  • Extensive color correction and color making of files from product photography.
  • Created Flash animations for sites as needed.
  • Hand coding of HTML, .NET and Javascript.
  • Responsible for all in-house product photography.
  • Producing print materials; catalogs, trade-show posters, direct-mail pieces, etc.
  • Troubleshoot database information and inventory feeds in an AS/400 environment.
Assistant Manager/Head Doorman, 11/2002 to 04/2005
1st Street BarCity, STATE,
  • Hire and fire other doormen and bar backs.
  • Backup the bartenders when needed.
  • Keep the general peace in the establishment.
Electrician/Retro-Fitter, 11/2002 to 01/2004
Retro-Tek Energy ServicesCity, STATE,
  • Retro-fitting of light fixtures to newer technology.
  • Repair, replace and troubleshoot non-working fixtures and circuits.
  • Install new wiring, junction boxes and receptacles.
  • General electrical service and repair.
  • Travel to job sites in other cities/states.
Production Coordinator/Graphic Artist, 01/1995 to 11/2002
ComputorEdge MagazineCity, STATE,
  • Facilitated the start-up of our weekly issue of ComputorEdge Magazine into Colorado.
  • Coordinate all production aspects of the weekly ComputorEdge Magazine Colorado Edition as well as the bi-weekly ComputerScene Magazine New Mexico Edition.
  • Colorado and New Mexico were prepared digitally by me for the printer.
  • Additionally responsible for the weekly production operations of the San Diego issue of ComputorEdge Magazine.
  • Design from concept to layout of advertisements both one-color and four-color process based upon client needs and design expertise.
  • Process all digital scanning of line, grayscale, and full color art.
  • Assist the IT Director for systems administration for the production department (Windows 2000/NT and Macintosh machines).
  • Responsible for maintenance and development of the ComputorEdge Online Website.
California Computer Conference Manager, 01/1995 to 11/2002
California Computer Conferences (Division Of ComputorEdge Magazine)City, STATE,
  • Design floor plan layout; booth arrangement, sponsorship areas, special exhibits.
  • Manage the physical set-up and tear-down of the show.
  • Coordinated software for the Computer Learning Center and the Computer Gaming Center.
  • Prepared a forecast budget for communication equipment, security and various staff related expenses.
  • Establish interviews for TV and Radio with experts in various fields of knowledge.
  • Involved in the production of all print media related to the Expo.
  • Additionally responsible for policing exhibitors.
  • Accountable for handling lost children, medical emergencies, and attendee issues.
Associate of Applied Science: Electronics Engineering Technology, Expected in 1995
ITT Technical Institute - San Diego, California

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  • eCommerce Product Specialist/Amazon Specialist
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  • Production Coordinator/Graphic Artist
  • California Computer Conference Manager


  • Associate of Applied Science

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