- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Seasoned self-motivated professional with over 7 years of experience in eCommerce and over 15 years of experience in Graphic Design for Web and Print; I learn quickly, have excellent analytical/project management skills and a keen attention to detail; Efficient at time management and problem resolution while working under deadlines.
- Excellent communication skills
- Analytical and critical thinker
- Problem resolution
- Fast learner
| - eCommerce
- Web/print Graphic Design
- Video/Film Post Production
|
Websites, Portfolios, Profiles
- lClaire.com
- lClaire.com/matzofilms
eCommerce Product Specialist/Amazon Specialist, 08/2012 to Current
Cms Energy – Jackson, MI,
- Manage and respond to incoming customer support issues via phone and support ticket management system.
- First responder to Amazon related issues.
- Regularly tasked with identifying and tracking down system issues to resolve or document and escalate bugs to proper personnel in a timely manner.
- Propose solutions or workarounds for various situations while keeping overall business implications in mind.
- Database updates, changes and maintenance. Responsible for large amounts of live data.
- Train, troubleshoot and assist customers on the Zoovy eCommerce platform.
- Liaison between customers and developers.
- Advise customers on product syndications to online marketplaces from within the Zoovy platform (i.e.
- Amazon, Ebay, Buy.com, Google).
- Research technical problems to help analyze and document problematic trends and issues.
- Product testing and quality assurance.
- Frequently contributed to an online Wiki for technical documentation/instructions on how to use the system.
- Zoovy has
integrated with the top marketplaces: Amazon, eBay, Buy.com and Google in an
effort to help merchants diversify and sell more online.
Founder, 08/2011 to Current
Cms Energy – Multiple Locations, MI,
- Full service video/film and photo post production.
- High quality visual effects, motion graphics, editing, color correction, tracking, rotoscoping, audio, final assembly, output.
- Photo editing, retouching, enhancement, color correction, image repair.
- Web and Print Graphic Design.
eCommerce Manager, 03/2009 to 07/2011
Alex Alternative Experts, Inc. – Tampa, FL,
- Managed eCommerce product, operations and strategies. Including project management, store builds, implementations, integrations, affiliate networks, reporting, PPC and third party vendor relationships with MR Innovations, Shopatron and Authorize.net.
- Oversaw daily operations and managed client relationships for 33 brands with stores, 4 affiliate systems (Commission Junction, Google, AvantLink and Linkshare), and related engineering projects.
- Responsible for notable brands, such as Monster Energy, Spy Optic, Scott USA, O’Neal Motocross, Acerbis, Braking.
- Accountable for weekly, monthly, quarterly and yearly revenue reporting, and reporting of analytics via Google Analytics and store traffic analytics from internal tracking sources.
- Contributed to growth of 16% in 2010. And 27% in Q1/Q2 of 2011. 2011 is on pace for 35-40% growth.
- Routinely confronted with complicated obstacles between the main site and store systems that needed strategic problem-solving while keeping in mind the business implications.
- Responsible for driving traffic to stores and accountable for revenue goals.
- Identified and outlined key functionality enhancements to be engineered for the store systems (i.e. XML product options, lowest price based on combined discounts, business rules for promotions engine, etc.)
- Design emails/banners and generate necessary HTML with tracking code.
- Developed ‘Hookups’ advertising feature that allows brands to offer special product deals on the network and through the mobile apps for iPhone and Android.
- Extensive knowledge of software functionality and performance to successfully identify and report faults to software engineers and product managers.
- Internal and external project management via Google apps, Zoho and Basecamp as well as systems developed within the company.
eCommerce Manager, 08/2006 to 09/2008
Phoenix Footwear Group – City, STATE,
- Promoted into this position to head up the eCommerce Department reporting directly to the Senior Vice President of Operations.
- Oversaw day to day operations of all websites, online stores and eCommerce systems (5 eCommerce Sites, 3 Dealer Extranets, 2 Corporate Sites).
- Managed two direct reports; a Web Coordinator and an eCommerce Graphic Artist.
- Handled seasonal catalog changeovers and maintain online catalogs.
- Strategic development of new eCommerce sites from scratch and integrating all necessary systems from customer facing to warehouse fulfillment.
- Supervised new development and system upgrades.
- Accomplished the seamless transfer of existing online stores to a new eCommerce platform. This was successfully done first with H.S. Trask without any customer facing interruptions or loss of revenue.
- Responsible for forecasting, purchase orders and overall management of merchandising for the various sites.
- Managed paid keywords and SEO/SEM.
- Code development and database management when necessary (.Net, Javascript, HTML, DHTML, CSS, SQL).
- Planned
and executed Email marketing campaigns to customers.
- Troubleshooting
of customer account and customer order problems as they arise.
- Reported
on site analytics to the Brand Managers and Vice Presidents of sales.
Graphic Artist, 04/2005 to 08/2006
Phoenix Footwear Group – City, STATE,
-
Sole Graphic Artist
responsible for graphic content of all eCommerce websites, company corporate site, dealer extranet and company intranet.
- Graphic Design of email campaigns for 5 eCommerce sites.
- Re-concept and re-design of websites. Development of new sites from the ground up considering GUI flaws in the current sites and adding much needed functionality.
- Assisted the eCommerce Manager in problem solving and digital logistics of moving the eCommerce sites from one platform to another.
- Consistently involved in solving complex issues (both back-end and front-end) related to the web site operations.
- Extensive color correction and color making of files from product photography.
- Created Flash animations for sites as needed.
- Hand coding of HTML, .NET and Javascript.
- Responsible for all in-house product photography.
- Producing print materials; catalogs, trade-show posters, direct-mail pieces, etc.
- Troubleshoot database information and inventory feeds in an AS/400 environment.
Assistant Manager/Head Doorman, 11/2002 to 04/2005
1st Street Bar – City, STATE,
- Hire and fire other doormen and bar backs.
- Backup the bartenders when needed.
- Keep the general peace in the establishment.
Electrician/Retro-Fitter, 11/2002 to 01/2004
Retro-Tek Energy Services – City, STATE,
- Retro-fitting of light fixtures to newer technology.
- Repair, replace and troubleshoot non-working fixtures and circuits.
- Install new wiring, junction boxes and receptacles.
- General electrical service and repair.
- Travel to job sites in other cities/states.
Production Coordinator/Graphic Artist, 01/1995 to 11/2002
ComputorEdge Magazine – City, STATE,
- Facilitated the start-up of our weekly issue of ComputorEdge Magazine into Colorado.
- Coordinate all production aspects of the weekly ComputorEdge Magazine Colorado Edition as well as the bi-weekly ComputerScene Magazine New Mexico Edition.
- Colorado and New Mexico were prepared digitally by me for the printer.
- Additionally responsible for the weekly production operations of the San Diego issue of ComputorEdge Magazine.
- Design from concept to layout of advertisements both one-color and four-color process based upon client needs and design expertise.
- Process all digital scanning of line, grayscale, and full color art.
- Assist the IT Director for systems administration for the production department (Windows 2000/NT and Macintosh machines).
- Responsible for maintenance and development of the ComputorEdge Online Website.
California Computer Conference Manager, 01/1995 to 11/2002
California Computer Conferences (Division Of ComputorEdge Magazine) – City, STATE,
- Design floor plan layout; booth arrangement, sponsorship areas, special exhibits.
- Manage the physical set-up and tear-down of the show.
- Coordinated software for the Computer Learning Center and the Computer Gaming Center.
- Prepared a forecast budget for communication equipment, security and various staff related expenses.
- Establish interviews for TV and Radio with experts in various fields of knowledge.
- Involved in the production of all print media related to the Expo.
- Additionally responsible for policing exhibitors.
- Accountable for handling lost children, medical emergencies, and attendee issues.
Associate of Applied Science: Electronics Engineering Technology, Expected in 1995
ITT Technical Institute - San Diego, California
GPA:
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