Seasoned self-motivated professional with over 7 years of experience in eCommerce and over 15 years of experience in Graphic Design for Web and Print; I learn quickly, have excellent analytical/project management skills and a keen attention to detail; Efficient at time management and problem resolution while working under deadlines.
Excellent communication skills
Analytical and critical thinker
Web/print Graphic Design
Video/Film Post Production
eCommerce Product Specialist/Amazon Specialist09/2012
to Current Zoovy – Carlsbad,
Manage and respond to incoming customer support issues via phone and support ticket management system.
First responder to Amazon related issues.
Regularly tasked with identifying and tracking down system issues to resolve or document and escalate bugs to proper personnel in a timely manner.
Propose solutions or workarounds for various situations while keeping overall business implications in mind.
Database updates, changes and maintenance. Responsible for large amounts of live data.
Train, troubleshoot and assist customers on the Zoovy eCommerce platform.
Liaison between customers and developers.
Advise customers on product syndications to online marketplaces from within the Zoovy platform (i.e.
Amazon, Ebay, Buy.com, Google).
Research technical problems to help analyze and document problematic trends and issues.
Product testing and quality assurance.
Frequently contributed to an online Wiki for technical documentation/instructions on how to use the system.
integrated with the top marketplaces: Amazon, eBay, Buy.com and Google in an
effort to help merchants diversify and sell more online.
to Current Matzo Films – Carlsbad,
Full service video/film and photo post production.
High quality visual effects, motion graphics, editing, color correction, tracking, rotoscoping, audio, final assembly, output.
Photo editing, retouching, enhancement, color correction, image repair.
Web and Print Graphic Design.
to 08/2011 Hookit.com – San Diego,
Managed eCommerce product, operations and strategies. Including project management, store builds, implementations, integrations, affiliate networks, reporting, PPC and third party vendor relationships with MR Innovations, Shopatron and Authorize.net.
Oversaw daily operations and managed client relationships for 33 brands with stores, 4 affiliate systems (Commission Junction, Google, AvantLink and Linkshare), and related engineering projects.
Responsible for notable brands, such as Monster Energy, Spy Optic, Scott USA, O'Neal Motocross, Acerbis, Braking.
Accountable for weekly, monthly, quarterly and yearly revenue reporting, and reporting of analytics via Google Analytics and store traffic analytics from internal tracking sources.
Contributed to growth of 16% in 2010. And 27% in Q1/Q2 of 2011. 2011 is on pace for 35-40% growth.
Routinely confronted with complicated obstacles between the main site and store systems that needed strategic problem-solving while keeping in mind the business implications.
Responsible for driving traffic to stores and accountable for revenue goals.
Identified and outlined key functionality enhancements to be engineered for the store systems (i.e. XML product options, lowest price based on combined discounts, business rules for promotions engine, etc.)
Design emails/banners and generate necessary HTML with tracking code.
Developed ‘Hookups' advertising feature that allows brands to offer special product deals on the network and through the mobile apps for iPhone and Android.
Extensive knowledge of software functionality and performance to successfully identify and report faults to software engineers and product managers.
Internal and external project management via Google apps, Zoho and Basecamp as well as systems developed within the company.
to 10/2008 Phoenix Footwear Group – Carlsbad,
Promoted into this position to head up the eCommerce Department reporting directly to the Senior Vice President of Operations.
Oversaw day to day operations of all websites, online stores and eCommerce systems (5 eCommerce Sites, 3 Dealer Extranets, 2 Corporate Sites).
Managed two direct reports; a Web Coordinator and an eCommerce Graphic Artist.
Handled seasonal catalog changeovers and maintain online catalogs.
Strategic development of new eCommerce sites from scratch and integrating all necessary systems from customer facing to warehouse fulfillment.
Supervised new development and system upgrades.
Accomplished the seamless transfer of existing online stores to a new eCommerce platform. This was successfully done first with H.S. Trask without any customer facing interruptions or loss of revenue.
Responsible for forecasting, purchase orders and overall management of merchandising for the various sites.
Managed paid keywords and SEO/SEM.
and executed Email marketing campaigns to customers.
of customer account and customer order problems as they arise.
on site analytics to the Brand Managers and Vice Presidents of sales.
to 09/2006 Phoenix Footwear Group – Carlsbad,
Sole Graphic Artist
responsible for graphic content of all eCommerce websites, company corporate site, dealer extranet and company intranet.
Graphic Design of email campaigns for 5 eCommerce sites.
Re-concept and re-design of websites. Development of new sites from the ground up considering GUI flaws in the current sites and adding much needed functionality.
Assisted the eCommerce Manager in problem solving and digital logistics of moving the eCommerce sites from one platform to another.
Consistently involved in solving complex issues (both back-end and front-end) related to the web site operations.
Extensive color correction and color making of files from product photography.
Created Flash animations for sites as needed.
Responsible for all in-house product photography.
Producing print materials; catalogs, trade-show posters, direct-mail pieces, etc.
Troubleshoot database information and inventory feeds in an AS/400 environment.
Assistant Manager/Head Doorman12/2002
to 05/2005 1st Street Bar – Encinitas,
Hire and fire other doormen and bar backs.
Backup the bartenders when needed.
Keep the general peace in the establishment.
to 02/2004 Retro-Tek Energy Services – Vista,
Retro-fitting of light fixtures to newer technology.
Repair, replace and troubleshoot non-working fixtures and circuits.
Install new wiring, junction boxes and receptacles.
General electrical service and repair.
Travel to job sites in other cities/states.
Production Coordinator/Graphic Artist02/1995
to 12/2002 ComputorEdge Magazine – San Diego,
Facilitated the start-up of our weekly issue of ComputorEdge Magazine into Colorado.
Coordinate all production aspects of the weekly ComputorEdge Magazine Colorado Edition as well as the bi-weekly ComputerScene Magazine New Mexico Edition.
Colorado and New Mexico were prepared digitally by me for the printer.
Additionally responsible for the weekly production operations of the San Diego issue of ComputorEdge Magazine.
Design from concept to layout of advertisements both one-color and four-color process based upon client needs and design expertise.
Process all digital scanning of line, grayscale, and full color art.
Assist the IT Director for systems administration for the production department (Windows 2000/NT and Macintosh machines).
Responsible for maintenance and development of the ComputorEdge Online Website.
California Computer Conference Manager02/1995
to 12/2002 California Computer Conferences (Division of ComputorEdge Magazine) – San Diego,
Design floor plan layout; booth arrangement, sponsorship areas, special exhibits.
Manage the physical set-up and tear-down of the show.
Coordinated software for the Computer Learning Center and the Computer Gaming Center.
Prepared a forecast budget for communication equipment, security and various staff related expenses.
Establish interviews for TV and Radio with experts in various fields of knowledge.
Involved in the production of all print media related to the Expo.
Additionally responsible for policing exhibitors.
Accountable for handling lost children, medical emergencies, and attendee issues.
Associate of Applied Science: Electronics Engineering Technology1995ITT Technical Institute-