dosimetry reports specialist resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Disciplined professional experienced in document management and time management. Offers skills in recordkeeping, knowledge of information security practices and background in office standards. Looking to put knowledge and abilities to good use in clerical position focused on information and document oversight. Experienced professional focused on meeting or exceeding objectives seeking Customer Success Representative position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. Enthusiastic Customer Success Representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Reviewed reports to determine basic characteristics such as origin and report flow, format, frequency, distribution and purpose or function of report.
Coffered with persons originating, handling, processing, or receiving reports to identify problems and to gather suggestions for improvements.
Evaluated findings, using knowledge of workflow, operating practices, records retention schedules, and office equipment layout.
Recommended establishment of new or modified reporting methods and procedures to improve report content and completeness of information.
Maintained adequate customer reporting of radiation dose of occupation exposure.
Interfaced with customers via phone, fax, email and written communication to answer questions, correct/adjust reports to ensure quality dosimetry.
Printed special reports as ordered by customers and gives billing records to Accounts Receivable.
Educated, and reassured customers by answering questions, and providing occupational exposure data.
Quickly learned new technical skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Affiliate Care Administrator, 05/2015 - 05/2022 Dean Health – Tipton, MO,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Responded to customer requests for account changes.
Provided primary customer support to Reseller customers.
Developed community reputation through commitment to Reseller satisfaction and strong client relationships.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Reviewed and ran dosimetry reports accurately and in a timely manner.
Educated customers about billing, payment processing and support policies and procedures.
Educated customer about occupational dose reported.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Trained new personnel in dosimetry reporting and services.
Customer Service Representative, 04/2015 - 05/2016 Radiation Detection Company – City, STATE,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Provided primary customer support to internal and external customers.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Responded proactively and positively to rapid change.
Delivered prompt service to prioritize customer needs.
Met customer call guidelines for service levels, handle time and productivity.
Communicated professionally with colleagues, freelancers and clients.
Cross-trained and backed up other customer service representatives.
Office Assistant, 11/2001 - 04/2015 Miholovich Concrete Company – City, STATE,
Completed clerical tasks such as filing, copying and distributing mail.
Interacted with customers by phone, email or in-person to provide information.
Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Delivered clerical support by handling range of routine and special requirements.
Developed correspondence letters, memos and emails.
Processed invoices and expenses to facilitate on-time payment
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Education
Certificate : Medical Billing And Coding, Expected in 07/2022 - U.S. Career Institute - Fort Collins, CO GPA: Status -
High School Diploma: , Expected in 05/1999 - Prospect High School - Saratoga, CA GPA: Status -
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