Divisional Service Coordinator Resume Example Servicemaster

DIVISIONAL SERVICE COORDINATOR

Summary

Seasoned, progressive, positive, creative associate with a broad range of experience in business development, customer service, process optimization and automation, as well as strategic planning. Expertise in eligibility verification, debt consolidation, accounts receivable, finance account management and investment decision making. Highly skilled in developing initiatives to streamline and standardize business operations. Seeking to leverage background to take next career step with a respected organization that rewards talent, hard work, and results.

Skills

Account management
Communication skills
Document management
Data management
Administrative support
Supervision
Invoice generation
Customer service
Planning and coordination
Accurate recordkeeping
Mediation capability
Insurance billing

Problem resolution
Organization
Accounts receivable expertise
Medical billing and collections
Claims processing
Coding proficiency
Billing dispute resolution
Accounts payable
Problem-solving skills
Report writing
Inbound and outbound calling
Maintenance and repair

Experience

Divisional Service Coordinator, Servicemaster, December 2018-July 2020Lewisville, TX

Monitored documentation procedures to maintain consistent policies and current records.
Established quality standards for service team members and evaluated progress.
Processed customer account changes, using CIRT, CI, Excel, and Quickbooks.
Resolved customer concerns with friendly and knowledgeable service.
Evaluated customer account information to assess current issues and determine potential solutions.
Organized loan files, updated databases, prepared general correspondence and communicated with stakeholders.
Evaluated financial statements and contacted institutions and customers to clarify details.
Obtained repeat business by building strong customer relations and delivering world-class customer service.
Examined and verified information in application and closing documents.
Improved customer satisfaction by finding creative solutions to problems.
Supervised and ensured customer service team members to provide exceptional service, driving retention and satisfaction. Proactively assisted branch leadership with modifications to customer accounts.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Assessed, optimized and elevated operations to target current and expected demands.
Improved productivity initiatives, coordinating itinerary and scheduling appointments.
Inputted customer data into Mission system, safeguarding financial and personal information to avoid breaches.

Customer Service Representative, Optum, December 2015-March 2018Irving, TX

Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Evaluated customer account information to assess current issues and determine potential solutions.
Set up and activated customer accounts to maintain QA satisfaction levels.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
Reviewed orders from physicians for prescriptions, handled drug dispensing and answered questions from patients regarding medications.
Recorded patient histories and filed supporting clinical data and diagnosis.
Requested scripts from doctors and verified insurance and coding.
Educated patients about medications, procedures and physician's instructions.
Communicated with patients by phone and via written correspondence.

Member Service Representative, Humana, October 2014-January 2016Irving, TX

Added and corrected system information on customer and plan details, payments or other relevant information.
Completed investigations of problems and discrepancies to resolve issues quickly and efficiently.
Organized documentation and filed completed member applications.
Assisted customers with understanding benefits by providing comprehensive, knowledgeable and pleasant explanations.
Answered inbound calls from wide range of members, welcoming callers in polite, friendly and professional manner.
Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
Explained eligibility details and affordability options to patients with kindness and respect.
Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
Recognized by management for providing exceptional customer service.
Checked documentation for appropriate coding, catching errors and making revisions.
Handled billing related activities focused on medical specialties.
Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling.
Retained strong medical terminology understanding in effort to better comprehend procedures.
Examined claims, records and procedures to grant approval of coverage.
Updated all patient and insurance data regularly and carefully inputted changes into company's computer system.
Improved customer satisfaction by finding creative solutions to problems.

Education and Training

Some College (No Degree)Mountain View College, DallasTX

Resume Overview

Companies Worked For:

Servicemaster
Optum
Humana

School Attended

Mountain View College

Job Titles Held:

Divisional Service Coordinator
Customer Service Representative
Member Service Representative

Degrees

Some College (No Degree)

Divisional Service Coordinator Resume Example

Resume Score: 80%

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