Division I.T. Support Resume Example
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DIVISION I.T. SUPPORT
Professional Summary
Well-organized Administrative professional bringing excellent multitasking abilities developed over years of experience. Commended for consistently driving team success with knowledgeable enforcement of company procedures and skillful personnel training. Proficient in [Software] with expertise in database management.
Self-motivated [Job Title] bringing proven leadership, organizational and customer relations skills. Independently solved problems and kept teams on task to handle diverse business requirements.
Work History
Lockheed Martin Corporation- Division I.T. Support
Schofield Barracks , HI03/2019 - Current
Schofield Barracks , HI03/2019 - Current
- Implemented new software applications and operating system roll-outs across business enterprise, including DocuSphere and DocuMentum.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Worked with software development team on reported errors and on newly released software and assisted in deployment of release fixes.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Set up network profiles, security permissions and file sharing systems.
- Attended regular client meetings to report project progress and address questions.
- Authored protocols for appropriate, cost-effective and safe handling of equipment and materials.
- Broke down and uploaded various site plans for third party vendors website.
NewTech, LLC- Technician
City , STATE08/2018 - 01/2019
City , STATE08/2018 - 01/2019
- Use MS Office daily, Assembly of various tools.
- String tests using Tol Tracker.
- Worked with teams troubleshooting problems.
- Inventory of kits used in rig applications.
- Performed cleaning, repair and maintenance activities to keep equipment functional and safe.
- Operated batteries, directional modules and pulsors equipment according to proper procedures.
- Followed correct reporting procedures for safety concerns and incidents.
- Handled daily customer service aspects, including maintaining positive and ongoing relationships with external customers and freight partners.
- Supported engineers and architects in design of facilities, infrastructure and systems through 3D modeling and drawing creation using [Software].
- Developed corrective action plans and prevention strategies to improve product reliability.
Mikada Cabinets, LLC- Finance & Project Manager Coordinator, Intern
City , STATE05/2018 - 08/2018
City , STATE05/2018 - 08/2018
- Assisted in daily financial operations including, the development of a perpetual inventory control program,.
- Project coordinator assisting in information management of Mikada's ongoing book of business.
- Assisted with month-end closing processes and verified journal entries.
- Assisted with account reviews and preparation for account reviews.
- Developed and analyzed various budgets and performed financial statement analysis.
- Reviewed weekly and monthly budget performance reports, ensuring all departments and agencies operated within allocated budgets and investigated excessive expenses and reporting discrepancies.
- Monitored and analyzed financial, statistical and operational data trends.
- Helped to plan, coordinate and oversee installation projects.
TexPoly, LLC- Machinist/business analyst
City , STATE05/2015 - 05/2017
City , STATE05/2015 - 05/2017
- Mapped current business and operational processes and recommended areas for improvement.
- Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
- Safely operated heavy machinery such as pumps, fans and gear reducers without incident.
- Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
- Assigned tasks to associates, staffed projects and updated all involved parties to enhance optimal business flow.
- Diminished process gaps and encouraged optimal productivity by closely supervising workflow of claims analysts and mail clerks.
- Developed and wrote with team the company catalog using.......
Skills
- MS Office and Bisagi Modeler
- Intermediate experience with I.T. related software's including Active Roles 7.1 Console
- Self-motivated
- Inventory control
- End-user support
- Confidential data management
- Problem-solving skills
- Project Management
- Document review
- Business administration
- Staff Management
- Business planning
- Operational improvement
- Team management
- Process improvement
- Active voice when communicating with others/able to explain things simply and quickly
- Work well in team settings
- Tolteq iSeries MWD System certification
- Proficient multi-tasker
- Hardware Installations
- Device configuration
- Operations management
- Task Prioritization
- Financial Management
- Strategic Planning
- Budgeting
- Business Development
- Problem resolution
- Relationship development
Education
University of Mary Hardin-BaylorCity05/2018BBA: Finance
- GPA: 3.24
- Pitcher for college baseball team.
- Dean's List Fall 2015 to Spring 2018
University of Mary Hardin-BaylorCity, State05/2020MBA: Business Administration
- Graduated with 3.70 GPA
- Thesis: Artificial Intelligence's Impact on Marketing Jobs
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Resume Overview
School Attended
- University of Mary Hardin-Baylor
Job Titles Held:
- Division I.T. Support
- Technician
- Finance & Project Manager Coordinator, Intern
- Machinist/business analyst
Degrees
- BBA : Finance
MBA : Business Administration
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