Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
Administrative support professional with over 5 years of experience working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Highly trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively.
Skills

Problem Solving

Filing & Data Entry

MS Office Proficient

General Accounting

Telephone Reception

Office Equipment Operation

Customer Service & Relations

Professional verbal/written communication skill

Word processing – Ability to type 55 words per minute

Education
NORTHWEST VISTA COMMUNITY COLLEGE SAN ANTONIO, TX Expected in December 2017 Associate of Applied Science : Business Administration - GPA :
AUBURN UNIVERSITY AUBURN, AL Expected in Jan 2016 Certification : Medical Billing & Coding - GPA :
MISSISSIPPI UNIVERSITY FOR WOMEN COLUMBUS, MS Expected in Oct 2015 Certification : Business Administration: Entreprenuership - GPA :
Work History
Airgas Inc - Dispute Resolution Specialist
Morgantown, WV, 06/2016 - Current
  • Working directly with merchants and cardholders to resolve customer service issues or fraudulent/unauthorized activities; Analyzing merchant and cardholder account transactions to identify abnormal activity that may be fraudulent; Contacting merchants and cardholders to validate the authenticity of charges; Responsible for providing high quality customer service by responding to telephone inquiries, customer requests and problems related to credit card fraud and dispute claims; Typed documents such as correspondence, drafts, memos, and emails, and prepared 3 reports weekly for management; Opened, sorted, and distributed incoming messages and correspondence; Developed new filing and organizational practices.
Kratos Defense And Security - Office Associate/ Call Center Agent
Chantilly, VA, 03/2016 - 06/2016
  • Handled inbound calls from prospective clients and tried to turn those prospects into paying customers;Schedule maintenance calls for customer when they would call in with a technical issue; Helped to train new associates and also developed training manuals for existing associates being introduced to new processes; Analyzed all company data entry systems and prepared recommendations for system-wide efficiency improvement; Answered incoming calls (avg.50/day) resolving issues with both customers and billing department; Improved customer service rating by 15% by training other employees in correct phone handling; Type reports and presentations using the Microsoft Office suite.
Kratos Defense And Security - Office Administrative Assistant
Glen Burnie, MD, 08/2013 - 03/2014
  • Effectively handled a high volume of inbound and outbound calls with the objective of collecting delinquent accounts; Collected and coordinated the flow of internal and external information; Composed, typed, and distributed meeting agendas and minutes, routine correspondences and reports; Researched, analyzed, and settled all customer billing disputes; Classified overdue accounts for efficient collections; Performed skip tracing and updated customer information in the data system; Produced standard aging reports; Appointed acting Manager when the Team Lead was out of the office based on experience and performance; and Recognized by upper management on multiple occasions for tact, empathy and professionalism in addressing and resolving customer complaints.
BEAR BOTTOM CANDLE COMPANY - Marketing & Sales Administrative Specialist
City, STATE, 05/2012 - 08/2013
  • Handle presentations, product demos and interaction with all key people and convince them implicitly, closing the case, keeping all the major aspects in front and increased sales growth; Maintained office scheduling and event calendars; Managing customer-centric operations and ensuring customer satisfaction by achieving delivery and service quality norms; Identifying improvement areas & implementing measures to maximize customer satisfaction levels; Focused on secondary sales & accordingly place primary order.
WEST COMMUNICATIONS COMPANY - Administrative Assistant /Customer Service Representative
City, STATE, 10/2010 - 05/2012
  • Identified, initiated and facilitated resolution of customer issues; Prepared documentation related to delinquent and other past due accounts to be forwarded to the Company's outside collection agency and other necessary procedures to support the Company's Proof of Claim submissions in bankruptcy proceedings as they arise; Prepared and organized paperwork and other materials as needed for meetings, and conferences; Composed, typed, and distributed meeting agendas and minutes, routine correspondences and reports.
AFNI, INC - Office Administrative Assistant
City, STATE, 07/2009 - 09/2010
  • Maintain a high-volume workload within a fast paced environment.
  • Assisted an average of 550 clients in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume); Helped company attain the highest client service ratings (as determined by external auditors) - earned 100% marks in all categories including communication skills, listening skills,problem resolution and politeness; Completed voluntary client relations training to learn ways to enhance customer satisfaction and improve productivity; Submitted requests to the proper department to prevent re-occurring issues and recommend improvements in the process and procedure; Analyzed reports on improvements to bring effectiveness to the department; Educated clients on the program as well as navigation of the company website.

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Resume Overview

School Attended

  • NORTHWEST VISTA COMMUNITY COLLEGE
  • AUBURN UNIVERSITY
  • MISSISSIPPI UNIVERSITY FOR WOMEN

Job Titles Held:

  • Dispute Resolution Specialist
  • Office Associate/ Call Center Agent
  • Office Administrative Assistant
  • Marketing & Sales Administrative Specialist
  • Administrative Assistant /Customer Service Representative
  • Office Administrative Assistant

Degrees

  • Associate of Applied Science
  • Certification
  • Certification

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