Director Student Support Services resume example with 17+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Results-focused management professional offering over 13 years of progressive leadership experience. Successful in building and motivating dynamic teams that are critical to financial and operational success. Strong strategic-planning, data analysis and people-management skills.

Core Qualifications
  • Cross-functional team management
  • Policy/program development
  • Training and development
  • Project planning and development
  • Supervision and training
  • Computer-savvy
  • Community outreach
  • Customer relations
  • Initiated and ran a school based Integrated Student Support Program which increased student sustained enrollment by up to 75% and student academic outcomes with state tests of Reading, English Language Arts, and Mathematics.
  • Responsible for creative design and implementation of national student and family support programming across 40 schools.
  • Speaker at iNacol Conference on Crisis Management Planning as one of the highest rated sessions of the conference in October 2013.
Professional Experience
06/2015 to Current Director, Student Support Services K12 | City, STATE,
  • Collaborates with internal and external personnel for the purpose of implementing and/or maintaining assigned services and programs.
  • Compiles data from a wide variety of sources for the purpose of analyzing issues, ensuring compliance with organization policies and procedures, and/or monitoring program components.
  • Monitor the effectiveness and results of the program and plan adjustments.
  • Coordinates program components, support needs and materials for the purpose of delivering services which conform to established guidelines.
  • Develops and manages assigned budget(s), expenditures, fund balances and related financial activities for the purpose of ensuring that allocations are accurate, revenues are recorded, expenses are within budget limits and/or fiscal practices are followed.
  • Directs assigned district level operations; the maintenance of services and the implementation of new programs and/or processes.
  • Facilitates meetings, workshops, seminars, etc. (e.g. due process hearings, district liaison, special education parent groups, etc.) for the purpose of identifying issues, developing recommendations, supporting other staff, and serving as a District representative.
  • Performs personnel functions (e.g. interviewing, evaluating,supervising, etc.) for the purpose of maintaining adequate staffing,enhancing productivity of personnel and achieving objectives within budget.
05/2014 to 05/2015 Senior Product Manager, Engagement Tools & Strategies K12 | City, STATE,
  • Directed strategic initiatives to achieve increased student retention and improved academic outcomes for at-risk families in 25 schools.
  • Increased profits by developing, initiating, and managing a national program for at-risk students and families.
  • Drafted action plans and lead meetings with department executives to review project status and proposed changes.
  • Delivered status reports to stakeholders for budgeting and planning purposes.
09/2010 to 05/2014 Director, Family Academic Support Team K12 (Georgia Cyber Academy) | City, STATE,
  • Provided supervision to a cross-functional leadership team.
  • Oversaw and managed family escalations relating to compliance, truancy, and student welfare, McKinney-Vento, school-wide crisis response, testing support, and community relations.
  • Led efforts to increase student sustained enrollment.
  • Assisted with development and implementation of Student Achievement and Improvement Pan (SAIP).
  • Analyzed and reported student performance data, as it pertains to engagement and compliance.
  • Promoted the school and its interests with education, civic and political leaders across the state.
  • Organized and developed a school climate that promotes collaboration throughout all schools and departments.
  • Facilitated professional development and department meetings.
08/2008 to 05/2012 Intensive Family Intervention Specialist Bethany Christian Services | City, STATE,
  • Facilitated intensive home based counseling, behavior modification and case management services to children and adolescents diagnosed with emotional and behavioral issues.
  • Developed a goal oriented, time limited treatment plan based on a complete assessment of the client's needs, strengths and desired goals.
  • Demonstrated clinical, therapeutic and crisis interventions skills and maintained comprehensive knowledge of theories and interventions related to clinical practice.
03/2006 to 08/2008 Foster Care & Placement Resource Specialist Bethany Christian Services | City, STATE,
  • Led weekly orientation and IMPACT training for prospective resource parents.
  • Directed all protective placement, case management, parent education and family reunification activities.
  • Advised patients on community resources, made referrals and devised realistic treatment plans.
  • Interviewed clients in their home for home study assessments to assist the courts with custody decisions.
  • Conducted mental health assessments for children and adolescents receiving child welfare and prevention services.
07/2005 to 03/2006 Child Protective Services Investigator Department Of Human Resources | City, STATE,
  • Assessed the level of risk to children who have been reported as being maltreated.
  • Worked with law enforcement and physically removed children from caretakers if the child was found by the courts to be at risk in the home.
  • Testified in Court as to the level of risk to children that are placed in the agency’s legal custody.
  • Advised patients on community resources, made referrals and devised realistic treatment plans.
08/2004 to 07/2005 Case Manager, Adult Evaluation and Review Services Anne Arundel County Dept Of Aging | City, STATE,
  • Conducted weekly caregiver support group sessions
  • Assessed patient and delivered comprehensive case management services.
  • Managed caseloads and acted as an advocate for client rights.
  • Maintained thorough case history records and wrote detailed reports.
08/2003 to 08/2004 Program Coordinator, National Family Caregiver Support Program Anne Arundel County Dept Of Aging | City, STATE,
  • Assessed the needs of caregivers referred to the program; provided information and resources appropriate to individual care needs.
  • Implemented self-sustaining support groups in all areas of the county.
  • Developed and implemented educational trainings regarding needs and issues of caregivers of older adults.
  • Produced multi-media materials to be used in program trainings.
  • Provided educational presentations to professionals in the healthcare/human service and education community, and caregivers on care giving issues.
  • Designed and created marketing collateral for workshops, support groups and all other special events.
Education and Training
Expected in 2003 Master of Arts | Gerontology; concentration in Counseling Eastern Illinois University, Charleston, IL GPA:

Top 5% of class

Cultural Diversity and Ethnic Studies coursework

Education coursework

Cognitive Behavioral Therapy coursework

Expected in 2002 Bachelor of Arts | Psychology Eastern Illinois University, Charleston, IL GPA:

Top 10% of class

Member of Psi Chi Club

Child Development and Psychology coursework


Pragmatic Marketing (PMC-V), Independent Facilitator of Becoming a Love & Logic Parent, Comprehensive Child & Family Assessment, Child & Adolescent Functional Assessment, Nonviolent Crisis Intervention, Child Protective Services, IMPACT


National Dropout Prevention Network (NDPN), member 2014 - Present

Love and Logic Institute, member 2011 - present

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Resume Overview

School Attended

  • Eastern Illinois University
  • Eastern Illinois University

Job Titles Held:

  • Director, Student Support Services
  • Senior Product Manager, Engagement Tools & Strategies
  • Director, Family Academic Support Team
  • Intensive Family Intervention Specialist
  • Foster Care & Placement Resource Specialist
  • Child Protective Services Investigator
  • Case Manager, Adult Evaluation and Review Services
  • Program Coordinator, National Family Caregiver Support Program


  • Master of Arts
  • Bachelor of Arts

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