Director, Student Support Services Resume Example
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DIRECTOR, STUDENT SUPPORT SERVICES
Summary
Results-focused management professional offering over 13 years of progressive leadership experience. Successful in building and motivating dynamic teams that are critical to financial and operational success. Strong strategic-planning, data analysis and people-management skills.
Core Qualifications
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Achievements
- Initiated and ran a school based Integrated Student Support Program which increased student sustained enrollment by up to 75% and student academic outcomes with state tests of Reading, English Language Arts, and Mathematics.
- Responsible for creative design and implementation of national student and family support programming across 40 schools.
- Speaker at iNacol Conference on Crisis Management Planning as one of the highest rated sessions of the conference in October 2013.
Professional Experience
Director, Student Support Services07/2015 to CurrentK12City , STATE
- Collaborates with internal and external personnel for the purpose of implementing and/or maintaining assigned services and programs.
- Compiles data from a wide variety of sources for the purpose of analyzing issues, ensuring compliance with organization policies and procedures, and/or monitoring program components.
- Monitor the effectiveness and results of the program and plan adjustments.
- Coordinates program components, support needs and materials for the purpose of delivering services which conform to established guidelines.
- Develops and manages assigned budget(s), expenditures, fund balances and related financial activities for the purpose of ensuring that allocations are accurate, revenues are recorded, expenses are within budget limits and/or fiscal practices are followed.
- Directs assigned district level operations; the maintenance of services and the implementation of new programs and/or processes.
- Facilitates meetings, workshops, seminars, etc. (e.g. due process hearings, district liaison, special education parent groups, etc.) for the purpose of identifying issues, developing recommendations, supporting other staff, and serving as a District representative.
- Performs personnel functions (e.g. interviewing, evaluating,supervising, etc.) for the purpose of maintaining adequate staffing,enhancing productivity of personnel and achieving objectives within budget.
Senior Product Manager, Engagement Tools & Strategies06/2014 to 06/2015K12City , STATE
- Directed strategic initiatives to achieve increased student retention and improved academic outcomes for at-risk families in 25 schools.
- Increased profits by developing, initiating, and managing a national program for at-risk students and families.
- Drafted action plans and lead meetings with department executives to review project status and proposed changes.
- Delivered status reports to stakeholders for budgeting and planning purposes.
Director, Family Academic Support Team10/2010 to 06/2014K12 (Georgia Cyber Academy)City , STATE
- Provided supervision to a cross-functional leadership team.
- Oversaw and managed family escalations relating to compliance, truancy, and student welfare, McKinney-Vento, school-wide crisis response, testing support, and community relations.
- Led efforts to increase student sustained enrollment.
- Assisted with development and implementation of Student Achievement and Improvement Pan (SAIP).
- Analyzed and reported student performance data, as it pertains to engagement and compliance.
- Promoted the school and its interests with education, civic and political leaders across the state.
- Organized and developed a school climate that promotes collaboration throughout all schools and departments.
- Facilitated professional development and department meetings.
Intensive Family Intervention Specialist 09/2008 to 06/2012Bethany Christian ServicesCity , STATE
- Facilitated intensive home based counseling, behavior modification and case management services to children and adolescents diagnosed with emotional and behavioral issues.
- Developed a goal oriented, time limited treatment plan based on a complete assessment of the client's needs, strengths and desired goals.
- Demonstrated clinical, therapeutic and crisis interventions skills and maintained comprehensive knowledge of theories and interventions related to clinical practice.
Foster Care & Placement Resource Specialist04/2006 to 09/2008Bethany Christian ServicesCity , STATE
- Led weekly orientation and IMPACT training for prospective resource parents.
- Directed all protective placement, case management, parent education and family reunification activities.
- Advised patients on community resources, made referrals and devised realistic treatment plans.
- Interviewed clients in their home for home study assessments to assist the courts with custody decisions.
- Conducted mental health assessments for children and adolescents receiving child welfare and prevention services.
Child Protective Services Investigator08/2005 to 04/2006Department Of Human ResourcesCity , STATE
- Assessed the level of risk to children who have been reported as being maltreated.
- Worked with law enforcement and physically removed children from caretakers if the child was found by the courts to be at risk in the home.
- Testified in Court as to the level of risk to children that are placed in the agency's legal custody.
- Advised patients on community resources, made referrals and devised realistic treatment plans.
Case Manager, Adult Evaluation and Review Services09/2004 to 08/2005Anne Arundel County Dept Of AgingCity , STATE
- Conducted weekly caregiver support group sessions
- Assessed patient and delivered comprehensive case management services.
- Managed caseloads and acted as an advocate for client rights.
- Maintained thorough case history records and wrote detailed reports.
Program Coordinator, National Family Caregiver Support Program09/2003 to 09/2004Anne Arundel County Dept Of AgingCity , STATE
- Assessed the needs of caregivers referred to the program; provided information and resources appropriate to individual care needs.
- Implemented self-sustaining support groups in all areas of the county.
- Developed and implemented educational trainings regarding needs and issues of caregivers of older adults.
- Produced multi-media materials to be used in program trainings.
- Provided educational presentations to professionals in the healthcare/human service and education community, and caregivers on care giving issues.
- Designed and created marketing collateral for workshops, support groups and all other special events.
Education and Training
Master of Arts: Gerontology; concentration in Counseling2003Eastern Illinois UniversityCity, State, USA
Top 5% of class
Cultural Diversity and Ethnic Studies coursework
Education coursework
Cognitive Behavioral Therapy coursework
Bachelor of Arts: Psychology2002Eastern Illinois UniversityCity, State, USA
Top 10% of class
Member of Psi Chi Club
Child Development and Psychology coursework
Certifications
Pragmatic Marketing (PMC-V), Independent Facilitator of Becoming a Love & Logic Parent, Comprehensive Child & Family Assessment, Child & Adolescent Functional Assessment, Nonviolent Crisis Intervention, Child Protective Services, IMPACT
Affiliations
National Dropout Prevention Network (NDPN), member 2014 - Present
Love and Logic Institute, member 2011 - present
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Resume Overview
School Attended
- Eastern Illinois University
Job Titles Held:
- Director, Student Support Services
- Senior Product Manager, Engagement Tools & Strategies
- Director, Family Academic Support Team
- Intensive Family Intervention Specialist
- Foster Care & Placement Resource Specialist
- Child Protective Services Investigator
- Case Manager, Adult Evaluation and Review Services
- Program Coordinator, National Family Caregiver Support Program
Degrees
- Master of Arts : Gerontology; concentration in Counseling 2003
Bachelor of Arts : Psychology 2002
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