Director Student Support Services resume example with 17+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Results-focused management professional offering over 13 years of progressive leadership experience. Successful in building and motivating dynamic teams that are critical to financial and operational success. Strong strategic-planning, data analysis and people-management skills.
Core Qualifications
Cross-functional team management
Policy/program development
Training and development
Project planning and development
Supervision and training
Computer-savvy
Community outreach
Customer relations
Achievements
Initiated and ran a school based Integrated Student Support Program which increased student sustained enrollment by up to 75% and student academic outcomes with state tests of Reading, English Language Arts, and Mathematics.
Responsible for creative design and implementation of national student and family support programming across 40 schools.
Speaker at iNacol Conference on Crisis Management Planning as one of the highest rated sessions of the conference in October 2013.
Professional Experience
06/2015 to CurrentDirector, Student Support ServicesK12 | City, STATE,
Collaborates with internal and external personnel for the purpose of implementing and/or maintaining assigned services and programs.
Compiles data from a wide variety of sources for the purpose of analyzing issues, ensuring compliance with organization policies and procedures, and/or monitoring program components.
Monitor the effectiveness and results of the program and plan adjustments.
Coordinates program components, support needs and materials for the purpose of delivering services which conform to established guidelines.
Develops and manages assigned budget(s), expenditures, fund balances and related financial activities for the purpose of ensuring that allocations are accurate, revenues are recorded, expenses are within budget limits and/or fiscal practices are followed.
Directs assigned district level operations; the maintenance of services and the implementation of new programs and/or processes.
Facilitates meetings, workshops, seminars, etc. (e.g. due process hearings, district liaison, special education parent groups, etc.) for the purpose of identifying issues, developing recommendations, supporting other staff, and serving as a District representative.
Performs personnel functions (e.g. interviewing, evaluating,supervising, etc.) for the purpose of maintaining adequate staffing,enhancing productivity of personnel and achieving objectives within budget.
05/2014 to 05/2015Senior Product Manager, Engagement Tools & StrategiesK12 | City, STATE,
Directed strategic initiatives to achieve increased student retention and improved academic outcomes for at-risk families in 25 schools.
Increased profits by developing, initiating, and managing a national program for at-risk students and families.
Drafted action plans and lead meetings with department executives to review project status and proposed changes.
Delivered status reports to stakeholders for budgeting and planning purposes.
09/2010 to 05/2014Director, Family Academic Support TeamK12 (Georgia Cyber Academy) | City, STATE,
Provided supervision to a cross-functional leadership team.
Oversaw and managed family escalations relating to compliance, truancy, and student welfare, McKinney-Vento, school-wide crisis response, testing support, and community relations.
Led efforts to increase student sustained enrollment.
Assisted with development and implementation of Student Achievement and Improvement Pan (SAIP).
Analyzed and reported student performance data, as it pertains to engagement and compliance.
Promoted the school and its interests with education, civic and political leaders across the state.
Organized and developed a school climate that promotes collaboration throughout all schools and departments.
Facilitated professional development and department meetings.
08/2008 to 05/2012Intensive Family Intervention Specialist Bethany Christian Services | City, STATE,
Facilitated intensive home based counseling, behavior modification and case management services to children and adolescents diagnosed with emotional and behavioral issues.
Developed a goal oriented, time limited treatment plan based on a complete assessment of the client's needs, strengths and desired goals.
Demonstrated clinical, therapeutic and crisis interventions skills and maintained comprehensive knowledge of theories and interventions related to clinical practice.
03/2006 to 08/2008Foster Care & Placement Resource SpecialistBethany Christian Services | City, STATE,
Led weekly orientation and IMPACT training for prospective resource parents.
Directed all protective placement, case management, parent education and family reunification activities.
Advised patients on community resources, made referrals and devised realistic treatment plans.
Interviewed clients in their home for home study assessments to assist the courts with custody decisions.
Conducted mental health assessments for children and adolescents receiving child welfare and prevention services.
07/2005 to 03/2006Child Protective Services InvestigatorDepartment Of Human Resources | City, STATE,
Assessed the level of risk to children who have been reported as being maltreated.
Worked with law enforcement and physically removed children from caretakers if the child was found by the courts to be at risk in the home.
Testified in Court as to the level of risk to children that are placed in the agency’s legal custody.
Advised patients on community resources, made referrals and devised realistic treatment plans.
08/2004 to 07/2005Case Manager, Adult Evaluation and Review ServicesAnne Arundel County Dept Of Aging | City, STATE,
Conducted weekly caregiver support group sessions
Assessed patient and delivered comprehensive case management services.
Managed caseloads and acted as an advocate for client rights.
Maintained thorough case history records and wrote detailed reports.
08/2003 to 08/2004Program Coordinator, National Family Caregiver Support ProgramAnne Arundel County Dept Of Aging | City, STATE,
Assessed the needs of caregivers referred to the program; provided information and resources appropriate to individual care needs.
Implemented self-sustaining support groups in all areas of the county.
Developed and implemented educational trainings regarding needs and issues of caregivers of older adults.
Produced multi-media materials to be used in program trainings.
Provided educational presentations to professionals in the healthcare/human service and education community, and caregivers on care giving issues.
Designed and created marketing collateral for workshops, support groups and all other special events.
Education and Training
Expected in 2003Master of Arts | Gerontology; concentration in CounselingEastern Illinois University, Charleston, ILGPA:
Top 5% of class
Cultural Diversity and Ethnic Studies coursework
Education coursework
Cognitive Behavioral Therapy coursework
Expected in 2002Bachelor of Arts | PsychologyEastern Illinois University, Charleston, ILGPA:
Top 10% of class
Member of Psi Chi Club
Child Development and Psychology coursework
Certifications
Pragmatic Marketing (PMC-V), Independent Facilitator of Becoming a Love & Logic Parent, Comprehensive Child & Family Assessment, Child & Adolescent Functional Assessment, Nonviolent Crisis Intervention, Child Protective Services, IMPACT
Affiliations
National Dropout Prevention Network (NDPN), member 2014 - Present
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Resume Overview
School Attended
Eastern Illinois University
Eastern Illinois University
Job Titles Held:
Director, Student Support Services
Senior Product Manager, Engagement Tools & Strategies
Director, Family Academic Support Team
Intensive Family Intervention Specialist
Foster Care & Placement Resource Specialist
Child Protective Services Investigator
Case Manager, Adult Evaluation and Review Services
Program Coordinator, National Family Caregiver Support Program