director of product information management resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
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Professional Summary

Insightful Director of Product Information Manager with over 10 years of leadership experience and over 20 years in the electronics industry. Implemented PIM system, Content system and ticket tracking systems from requirements to delivery, including oversight of infrastructure, application support and data services. Dedicated to customer experience with focused delivery of technical data solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and digital transformation. Highly adept in request for proposal development, needs assessments and staff training.

  • Product development
  • Requirements analysis
  • Project Management
  • Business Planning
  • Risk Mitigation and Management
  • Issue Resolution
  • Strategic Decision-Making
  • Policies and Procedures Development
  • Team Collaboration and Leadership
  • Resources Allocation
  • Strategy Development
  • Prioritizing and Planning
Work History
Director of Product Information Management, 08/2010 - Current
Trimble Navigation Limited Inc Westminster, CO,
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
  • Interviewed, hired, trained and mentored 4 to 10 staff by coaching daily, leading performance reviews and offering constructive feedback.
  • Coordinated with management teams to plan, develop, align and execute strategies that would meet product data vision, mission and purpose.
  • Coordinated product data and content projects, defined scope, and managed milestones.
  • Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
  • Streamlined functions by developing and implementing processes and task management ticket systems.
  • Directed content of website by gathering information and integrating data from other departments.
  • Devised and implemented reliable data management procedures to enable usability and security of company data.
  • Liaised between data management and IT support personnel to communicate ongoing system maintenance and new software development.
  • Partnered with subject matter experts in continuous improvement process, upgraded data quality and recommended innovative information management strategies.
  • Planned and installed upgrades of database management system software to enhance database performance.
  • Gathered, defined and refined requirements, led project design and oversaw implementation.
  • Developed database architectural strategies at modeling, design and implementation stages to address business or industry requirements.
  • Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
  • Trained and managed team of developers and discussed issues to provide resolution and apply best practices.
  • Mitigated costs while collaborating with vendors to manage inventory items.
  • Assessed final products to check quality and consistency with creative vision.
  • Delegated assignments based on plans, project needs and knowledge of individual team members.
  • Documented and communicated database schemas using accepted notations.
  • Collaborated with system architects, design analysts and others to understand business and industry requirements.
  • Reviewed project requests describing database user needs to estimate time and cost required to accomplish projects.
  • Oversaw entire product deployments from vision and creation to rollout and delivery.
  • Negotiated with vendors and manufacturers on pricing, services and scheduled shipping windows.
  • Managed multiple projects effectively in demanding environment with tight deadlines.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Identified issues, analyzed information and provided solutions to problems.
  • Owned and prioritized product backlog.
  • Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
  • Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
  • Set goals, formalized policies and enforced operational standards to Claireimize team performance and keep project on-task to achieve [Type] targets.
  • Translated information highly technical in nature to investors and senior staff and aligned product strategy with market.
  • Oversaw product design and roadmap and coordinated aspects of development and rollout.
  • Designed and coordinated processes applicable to numerous projects for design efficiency and continuity.
  • Identified productivity bottlenecks and devised innovative solutions while remaining conservative with resources.
  • Headed [Industry] solutions supporting rapid expansion and program proliferation from concept to reality.
  • Supported staff development, promoting personal achievement and retention as best strategy for long-term organizational health.
  • Worked collaboratively with developers, senior-level stakeholders and partners to collect data on deficiencies and provide solutions to long-standing issues.
  • Conceptualized long-range product roadmaps and strategically designed according to market data and research.
  • Presented project information and status updates to customers and fielded concerns.
  • Met strict deadlines, coordinating moving parts in product team and orchestrating well-designed flow.
Centralized Support Manager, 10/2008 - 07/2010
Avnet Inc (Phoenix, AZ) City, STATE,
  • Coached employees through day-to-day work and complex problems.
  • Assessed previous resolutions to uncover deficiencies in coverage and develop improvements.
  • Monitored employee and customer interactions to assess quality of service.
  • Tracked and documented metrics, and evaluated trends.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Instituted quality systems within organization encompassing training, corrective and preventive action.
Field Applications Engineer, 02/1997 - 02/2005
Arrow Electronics City, STATE,
  • Collaborated with engineers, system analysts, and programmers regarding project capabilities and limitations to deliver optimal functionality.
  • Worked closely with other team members in such tasks as troubleshooting and debugging.
  • Participated in design and planning exercises for future software rollouts.
  • Participated with clients in discussion meetings.
  • Provided positive customer support training experience for completed applications.
  • Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
  • Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
  • Attended trade shows and seminars to promote products and network with industry contacts.
Bachelor of Science: Electronic Engineering Technology, Expected in 02/1997
DeVry Institute of Technology - Phoenix, AZ,
Status -
  • Magna Cum Laude
  • President, Tau Alpha Pi
  • National Dean's List
  • Awarded Most Outstanding Student

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Resume Overview

School Attended

  • DeVry Institute of Technology

Job Titles Held:

  • Director of Product Information Management
  • Centralized Support Manager
  • Field Applications Engineer


  • Bachelor of Science

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