director of peer support services apss resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Results-driven Assistant Manager/ Substance Abuse APSS successful at optimizing administrative procedures to control costs and improve operations. Experienced in building positive relationships with referral sources and clients to underpin sustainable treatment goals. Natural leader and analytical problem-solver with articulate communication style. Astute educator with proven background meeting and exceeding operational objectives across 23 year career. Maintain currency on trends in field to keep systems modernized and streamlined. People-person with excellent organizational skills. Hardworking and reliable APSS with strong ability in positive motivational therapy and long term recovery. Offering strong working relationship with DCBS/ CPS, and Probation and Parole substance use clients. Highly organized, proactive and punctual with team-oriented mentality.

  • Planning and Coordination
  • Computer Skills
  • People Skills
  • Friendly, Positive Attitude
  • Critical Thinking
  • Basic Math
  • Working Collaboratively
  • Conflict Resolution
  • Reliable and Trustworthy
  • Customer Service
  • Work Ethic
  • Training & Development
  • Relationship Building
  • Team Building
Director of Peer Support Services- APSS, 03/2019 - 03/2022
The Furniture Mart Austin, MN,
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Maintained thorough clinical treatment notes.
  • Identified treatment goals based on individual diagnosis and history.
  • Supported and counseled clients with drug and alcohol addiction.
  • Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.
  • Conducted individual and group therapy sessions for outpatient clients.
  • Led supportive group discussions and education sessions with alcohol and drug users and families.
  • Organized treatment projects that focused on problem solving skills and creative thinking.
  • Discussed with offenders how such issues as drug and alcohol abuse and anger management problems might have played roles in past criminal behavior
  • Worked closely with drug court staff in designing treatment plans specific to client needs.
Continuum of Care Case Manger, 09/2014 - 03/2019
Isaiah House Treatment Center City, STATE,
  • Facilitated on-going assessment of patient and family needs and oversaw implementation of interdisciplinary team plan of care.
  • Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
  • Improved patient outlook and daily living through compassionate care.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Facilitated peer-to-peer conflict resolution.
Assistant Store Manager, 08/1989 - 04/2012
Walmart City, STATE,
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Examined merchandise to correctly price and display products.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
  • Recruited, interviewed and hired qualified employees to provide top-quality service.
  • Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
  • Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
  • Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
Education and Training
High School Diploma: , Expected in 06/1990
Montgomery County High School - Mt. Sterling, Ky,
Status -
Activities and Honors
  • Member, Alumni Association of NAPS ( National Association of Peer Supporters
  • Certified by the Ky Board of Behavioral Health as a Adult Peer Support Specialist working with dual diagnosis and SUD related clients.
  • Assistant Manager of the Year- WalMart Stores Inc 1999, 2002
  • Certified Adult Peer Support Specialist, ky Board of Behavioral Health - 2018

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Resume Overview

School Attended

  • Montgomery County High School

Job Titles Held:

  • Director of Peer Support Services- APSS
  • Continuum of Care Case Manger
  • Assistant Store Manager


  • High School Diploma

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