Forward-thinking professional proficient in generating high-quality brand strategy work. Talented at leveraging tenacious approach and strong attention to detail to drive success. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities.
Skills
Issues resolution
Networking
Contract negotiation
Company guidelines
Logistics management
Content strategy
Industry trend understanding
Experience
Director, Digital Media & Customer Care, 12/2018 to Current Us Oncology, Inc. – Crown Point, IN,
Leveraged market knowledge and leadership ability to help drive profit increases.
Helped organize creative assets, including brand images for digital use and preparing videos for social media distribution.
Managed digital marketing strategies to meet restaurant goals and objectives. Increased memberships by 50% in year one.
Generated reports on current trends and viral potential.
Designed social and digital marketing strategies to align with business objectives.
Documented conversations with customers to track requests, problems and solutions.
Office Manager, 01/2017 to 07/2017 Beth Israel Lahey Health – Wilmington, MA,
Handled scheduling and managed timely and effective allocation of resources and calendars.
Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Improved office organization by developing filing system and customer database protocols.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Managed office inventory and placed new supply orders.
Developed and administered department budgets.
Managed office budget to handle all needs, including inventory, postage and vendor services.
Wrote professional business correspondence to maintain strong line of communications.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Planned for major business changes, including system conversions and office moves.
Directed and oversaw daily activities of office personnel.
Coordinated travel arrangements by booking hotel rooms, car rentals and flights for staff.
Executive Assistant, 12/1996 to 12/2016 QuintilesIMS – City, STATE,
Set up meeting and event logistics for senior management, including executives and board of directors.
Conducted required research, documentation and reports for executive team, board members and stakeholders.
Tackled and addressed top-level, high-priority issues while maintaining professional administrative discretion.
Revised and maintained master calendar for client appointments.
Detailed and arranged logistics for conferences and seminars, including travel arrangements and venue reservations.
Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
Opened, read and wrote answers to routine letters and correspondence for executives.
Compared information and coordinated with other Executive Assistants to arrange accommodations, transportation and personal assistance, providing logistical support to visiting executives.
Oversaw executive schedules for team of company leaders.
Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel.
Coordinated customer-facing webinars, including developing relationships with vendors, tracking customer attendance and post-webinar follow-up.
Education and Training
: Business Administration, Expected in Wake Technical Community College - Raleigh, NC GPA:
: Communications, Expected in University of Pittsburgh - Greensburg, PA, GPA:
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