Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Forward-thinking professional proficient in generating high-quality brand strategy work. Talented at leveraging tenacious approach and strong attention to detail to drive success. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities.

  • Issues resolution
  • Networking
  • Contract negotiation
  • Company guidelines
  • Logistics management
  • Content strategy
  • Industry trend understanding
Director, Digital Media & Customer Care, 12/2018 to Current
Us Oncology, Inc.Crown Point, IN,
  • Leveraged market knowledge and leadership ability to help drive profit increases.
  • Helped organize creative assets, including brand images for digital use and preparing videos for social media distribution.
  • Managed digital marketing strategies to meet restaurant goals and objectives. Increased memberships by 50% in year one.
  • Generated reports on current trends and viral potential.
  • Designed social and digital marketing strategies to align with business objectives.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
Office Manager, 01/2017 to 07/2017
Beth Israel Lahey HealthWilmington, MA,
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Improved office organization by developing filing system and customer database protocols.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Managed office inventory and placed new supply orders.
  • Developed and administered department budgets.
  • Managed office budget to handle all needs, including inventory, postage and vendor services.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Planned for major business changes, including system conversions and office moves.
  • Directed and oversaw daily activities of office personnel.
  • Coordinated travel arrangements by booking hotel rooms, car rentals and flights for staff.
Executive Assistant, 12/1996 to 12/2016
QuintilesIMSCity, STATE,
  • Set up meeting and event logistics for senior management, including executives and board of directors.
  • Conducted required research, documentation and reports for executive team, board members and stakeholders.
  • Tackled and addressed top-level, high-priority issues while maintaining professional administrative discretion.
  • Revised and maintained master calendar for client appointments.
  • Detailed and arranged logistics for conferences and seminars, including travel arrangements and venue reservations.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Opened, read and wrote answers to routine letters and correspondence for executives.
  • Compared information and coordinated with other Executive Assistants to arrange accommodations, transportation and personal assistance, providing logistical support to visiting executives.
  • Oversaw executive schedules for team of company leaders.
  • Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel.
  • Coordinated customer-facing webinars, including developing relationships with vendors, tracking customer attendance and post-webinar follow-up.
Education and Training
: Business Administration, Expected in
Wake Technical Community College - Raleigh, NC
: Communications, Expected in
University of Pittsburgh - Greensburg, PA,

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School Attended

  • Wake Technical Community College
  • University of Pittsburgh

Job Titles Held:

  • Director, Digital Media & Customer Care
  • Office Manager
  • Executive Assistant


  • Some College (No Degree)
  • Some College (No Degree)

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