direct service worker resume example with 1+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Insightful healthcare professional actively seeking Direct Support Professional opportunity to leverage 8 years of experience in related roles. Highly skilled in home healthcare with strong foundation of implementing health and wellness habits to improve quality of life. Efficient, accurate and detail-oriented Personal Assistant who takes initiative and has an innate drive to succeed. Highly motivated to expand knowledge and skills. Highly detail-oriented and organized self-starter who works well independently to get the job done to the satisfaction of the client. Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills.

  • Medication administration
  • First aid and safety
  • Patient care
  • State regulations knowledge
  • Progress documentation
  • Care plan assessment
  • Administrative support
  • Customer service
  • Meeting planning
  • Personal training and coaching
  • Time management
  • Schedule management
  • Housekeeping
  • Flexible
  • Relationship/team building
  • Line sanitation
  • Pleasant demeanor
  • Customer service-oriented
  • Strong communication skills
  • Payroll
  • Appointment setting
  • Extensive vocabulary
  • Errands
  • Social media savvy
  • Childcare experience
  • Staff collaboration
  • Articulate and well-spoken
  • Strong problem solver
  • Communication skills
Work History
to Direct Service Worker Advocates | East Walpole, MA,
  • Administered medication as directed by physician.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
  • Arranged domestic and international travel plans and itineraries, including flight, car service and restaurant reservations.
  • Managed set up, stock maintenance, and line sanitation of full line service for several different dining locations.
  • Set-up and operated line for breakfast and lunch service.
  • Screened personal and business calls and directed to the appropriate party.
  • Managed a large range of services including pet care, phone screening, shopping and bill paying to provide clients with premium family time.
  • Supervised daily activities and provided assistance when needed.
  • Monitored progress and documented any status changes accordingly.
  • Maintained clean, safe and well-organized patient environment.
  • Transported individuals to medical appointments and other errands.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Transported children to and from school, activities and appointments.
06/2017 to 08/2018 Restaurant Associate 7-Eleven, Inc. | Lowell, MA,
  • Trained incoming staff regarding restaurant's practices, culture and procedures.
  • Successfully assisted guests each shift.
  • Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.
  • Listened to, understood and clarified guest concerns and issues.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Processed credit cards, checks, gift cards and coupons.
  • Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
  • Emptied and maintained trashcans and outdoor dumpster area.
  • Restocked salad bar and buffet for lunch and dinner service.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Managed food resources, memorized orders and wrote patron’s food orders on slips in -seat restaurant.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Trained incoming staff regarding restaurant's practices, culture and procedures.
  • Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
  • Bussed and reset  tables per shift, working efficiently to keep dining room and work areas clean.
  • Collected empty carts and returned to the store.
  • Upsold specialty items, including waffle cones and soft pretzels to boost customer purchases.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Kept cases and shelves clean and well stocked.
  • Removed discontinued, old and slow-moving items from shelves.
  • Developed sales and profit margin plans, maintained margins and determined turnover objectives.
  • Assisted customers with carry-out service.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Maintained clean dining room, lobby and service areas at all times.
  • Developed knowledge about products and sales items to answer shoppers' questions.
  • Kept kitchen areas clean and free of debris and water.
  • Stocked “point of purchase” areas with recipe cards, product coupons and promotional material.
  • Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Delivered quality service by providing a warm and welcoming environment.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Maintained stockroom and warehouse.
  • Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
  • Stocked and cleaned grocery shelves, bulk bins and freezer and dairy cases.
  • Decorated cakes, cupcakes, cookies and special occasion trays.
  • Decorated cakes, cupcakes, cookies and special occasion trays.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt, courteous service to patrons.
  • Adhered to safe work practices.
  • Managed customer flow and backed up lines to reduce checkout wait time.
  • Directly oversaw the overnight store operations, including issuing staff assignments and creating production lists.
  • Addressed guest concerns and resolved all issues to guests’ satisfaction.
  • Operated and sanitized all equipment in a safe and proper manner.
  • Supervised, trained and developed team members in accordance with company policies and procedures.
  • Maintained appropriate professional relationship with union officials.
  • Maintained clean and presentable tables with tableware, glassware, silverware and linens.
  • Trimmed, rotated, culled, crisped and watered produce to maintain freshness and attractiveness.
  • Engaged in friendly conversation with guests to build rapport and facilitate repeat business.
  • Folded napkins throughout the day to maintain an adequate supply.
  • Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying into the register.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Packaged and labeled products.
  • Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Upheld highest standard for cleanliness of glass and silverware.
  • Maintain clean, neat and properly stocked check stand area.
  • Seated guests by pulling out chairs, placing clean and current menus in front of guests and recording accurate drink orders.
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
  • Washed and disinfected kitchen area, floors, tables, tools, knives and equipment.
  • Answered telephones and completed financial transactions for other team members.
  • Monitored temperature of cases, shelves and storage areas and reported failures to the manager.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Stored food in designated containers and storage areas to increase shelf life and prevent spoilage.
04/2011 to 01/2012 Sales Associate Advance Auto Parts | Blasdell, NY,
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Acted as a role model in techniques for driving sales, consistently meeting and exceeding goals.
  • Maintained records related to sales, returns and inventory availability.
  • Worked collaboratively with team members to drive customer service initiatives, achieving sales goals and increasing feedback scores.
  • Prepared merchandise for sales floor by pricing or tagging 
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Stocked shelves and supplies and organized displays.
  • Directed individuals to merchandise locations.
  • Analyzed and properly processed product returns and assisted customers with other selections.
  • Demonstrated use and care of merchandise.
  • Worked collaboratively in team environment.
  • Accepted and processed returns.
  • Quickly and efficiently resolved customer issues and requests to achieve improved satisfaction scores. 
  • Collaborated with team to complete store maintenance, stocking, merchandising and upkeep.
  • Answered questions regarding store policies and merchandise.
  • Reported incidents to management.
Expected in 2010 to to High School Diploma | General Studies Franklin Senior High School, Franklin, LA GPA:
Expected in 2017 to to Associate | Health Administration University Of Phoenix, Tempe, AZ GPA:
Expected in 2020 to to Associate | Business Independence University, Salt Lake City, UT GPA:

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Resume Overview

School Attended

  • Franklin Senior High School
  • University Of Phoenix
  • Independence University

Job Titles Held:

  • Direct Service Worker
  • Restaurant Associate
  • Sales Associate


  • High School Diploma
  • Associate
  • Associate

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