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Direct Care Worker Resume Example

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DIRECT CARE WORKER
Professional Summary

Caring and empathetic D.C.W with over 10 years of experience providing therapeutic and direct care support for children with trauma informed care and disabilities.

Experienced non-medical Care Provider offering over 10 years of expertise. Complete domestic duties, helping individuals and children with self-care and self-esteem also providing companion and guardianship.

Experienced working with children and elderly, with skill anticipating and proactively addressing client/customer needs. Friendly and engaging with strong attention to detail.

Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for individuals and children.

Experience in facility and in-home settings providing guidance and encouragement through physical and emotional support.

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement.

Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with an analytical approach.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.

Innovative and goal-oriented Management professional committed to motivation.

Dedicated team player skilled at mediation and conflict resolution. Drives company growth through smart work and dedication.

Skills
  • State Regulations Knowledge
  • First Aid and Safety
  • Clinical Quality Program Standards
  • Care Plan Management
  • Care Plan Assessment
  • Behavioral Management
  • Administering Medication
  • Sales trends
  • Merchandising Knowledge
  • Sales
  • Point of Sale Knowledge
  • Exceptional Customer Service
  • Upselling
  • Product promotions
  • Cash register operation
  • Cash Handling
  • Excellent people skills
  • Crisis Intervention
  • Community outreach
  • Child abuse expertise
  • Client needs assessment
  • Documentation skills
  • Self-motivated professional
  • Good telephone etiquette
  • Responsible
  • Leadership
  • Customer service
  • ServSafe
  • Guest Services
  • Food Safety
  • Safe food handling
  • Food Preparation
  • Customer assistance
Work History
03/2021 to 08/2021Direct Care WorkerCompany Name | City, State
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical staff.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Remained alert to problems or health issues of children and competently responded.
  • Assisted children with daily living needs to maintain self-esteem and general wellness.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Kept children engaged in social networks and communities for personal health and growth.
  • Analyzed overall child- patient behavior and recommended adjustments to care plan, supporting individual progression as needed.
  • Provided safe mobility support to help the child-patient move around personal and public spaces.
  • Used Extended Reach Software to maintain records of services performed and apparent condition of the children.
  • Transported children to events and activities, medical appointments and shopping trips.
  • Recognized and reported abnormalities or changes in childrens' health status to case manager.
  • G.O.H is an emergency shelter for children (aged 17 months-17 years old) going into foster care.
01/2021 to 03/2021Medical Lift DriverCompany Name | City, State
  • Minimized mechanical issues by adhering to vehicle maintenance schedule.
  • Provided mobility to assistance to disabled passengers.
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
  • Upheld high standards of cleanliness, sanitation and service.
  • Booked rides using WELLRIDE mobile service.
  • Completed individual client documentation daily and with minimal errors.
  • Arrived on time to customer appointments.
  • Transported high-value clients with professionalism and discretion.
  • Checked in with dispatch to determine schedule and planned pickups.
  • Routinely assessed equipment for damage, wear, battery life and fluid levels.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting for wheelchair clients.
06/2020 to 12/2020Sales- JewelerCompany Name | City, State
  • Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
  • Worked with individual clients to design unique pieces, communicating effectively to establish vision and specifications.
  • Completed accurate retail and wholesale valuations of metals, gemstones and completed works.
  • Estimated repair costs based on expected labor and materials requirements.
  • Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
  • Conferred with customers about jewelry preferences and sizing requirements to understand needs.
  • Met with customers throughout jewelry making processes to define needs and expectations, discuss budgets, showcase designs and assess satisfaction.
  • Managed and strengthened operations at Signet Jewelers' operation with it bringing in $1 million in sales for the 2020 year.
  • Optimized inventory, and security to keep business operating at streamlined, efficient and cost-effective levels.
08/2015 to 07/2017ManagerCompany Name | City, State
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Accomplished multiple tasks within established timeframes.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Recorded inventory sales into organization's weekly income report.
Education
No Degree | Micro Computer RepairData Institute, City
06/1994High School DiplomaWilbur Cross High School, City, State
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Resume Overview

School Attended

  • Data Institute
  • Wilbur Cross High School

Job Titles Held:

  • Direct Care Worker
  • Medical Lift Driver
  • Sales- Jeweler
  • Manager

Degrees

  • No Degree | Micro Computer Repair
    06/1994 High School Diploma

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