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Direct Care Worker Resume Example

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DIRECT CARE WORKER
Summary

Dedicated individual with work experience in different fields, but with the same goal, quality results. Over 15 years of business experience ranging from carpet cleaning to home care aide. Every experience has been in preparation to build and own a self made company. Self starter mentality will drive the company forward and lazer focus will help it prosper.

Skills
  • Client safety and first aid
  • Compassionate client care
  • Care plan management
  • Client documentation
  • Quality program protocols
  • Healthcare
  • Case management experience
  • Crisis Management
  • Health Services
  • Nutrition
  • Transportation
  • Coordination skills
  • Proper phone etiquette
  • Client satisfaction
  • Active listening
  • Cash management experience
  • Medication administration
  • Meal preparation
  • Housekeeping
Experience
December 2016 to August 2021
Patriot HomecarePhiladelphia, PADirect Care Worker
  • Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
  • Ambulated individuals with safe and effective strategies around home, public and medical locations.
  • Helped clients maintain daily living standards by assisting with personal hygiene needs.
  • Assisted with meal planning to meet nutritional plans.
  • Laundered clothing and bedding and changed linens 2-4 times per month to prevent spread of infection.
  • Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
  • Monitored and reported clients' progress.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Facilitated best care by developing strong and trusting rapport with patient.
  • Oversaw and planned schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
  • Coordinated with doctors and registered nurses to develop care plans for patients.
  • Administered necessary medications as directed by care plan.
  • Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Furnished personal care to clients within private home settings and championed patient independence and well-being.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Improved patient outlook and daily living through compassionate care.
  • Transported patients to and from medical, dental and personal care appointments.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.
June 2002 to June 2020
Therma-CleanCoatesville, PAManager
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Optimized productivity, streamlined program efficiency, and boosted profitability.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Automated office operations, managed client correspondence and tracked records.
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
  • Strengthened product branding initiatives and coordinated effective marketing campaigns.
November 2010 to May 2013
CTDICoatesville, PAWarehouse Associate
  • Loaded perishable goods into environmentally controlled trucks for planned delivery schedules.
  • Received, stored and shipped goods and materials.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.
  • Utilized pallet jacks to move items to and from different warehouse locations.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Attached identifying tag or labels to materials or marked information on cases, bales, or other containers.
  • Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
  • Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
  • Logged unit quantities and entered data within inventory database to facilitate records maintenance.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Unloaded cargo with mechanized equipment to enable receipt of pre-ordered inventory.
  • Eliminated downtime to maximize revenue by providing top product and material delivery quality control.
  • Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment.
  • Positioned products between receiving, storage and shipping areas as part of just in time inventory supply for major manufacturers.
  • Recognized defective material and reported issues to management to facilitate prompt resolution.
  • Inspected and moved products to designated areas in warehouse.
  • Noted current product inventory levels to support completion of order requests and audits.
  • Affixed accurate labels to customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
  • Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded any discrepancies.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
March 2004 to January 2008
WalmartExton, PACashier
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Operated cash register, collected payments and provided accurate change.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Resolved issues with cash registers, card scanners and printers.
  • Helped customers find specific products, answered questions and offered product advice.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Assisted CSIs with completing end-of-day counts and securing funds to prevent loss or theft.
  • Trained new employees in cashiering procedures, offering assistance in resolving monetary issues.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Resolved issues regarding customer complaints and escalated worsening concerns to CSI for remediation.
  • Inspected items for damage and obtained replacements for customers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Received payments for products and issued receipts.
  • Promoted specific item options to drive sales and achieve add-on purchases.
Education and Training
June 2002
Lan-Chester Christian School
Coatesville, PA
High School Diploma
  • Choir Member
  • Bell Choir
  • Drama
  • Basketball
  • Volleyball
  • 4.0 GPA
  • Salutatorian
  • Honor Roll
Delaware County Community College
Media, PAPsychologySome College (No Degree)
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Resume Overview

Companies Worked For:

  • Patriot Homecare
  • Therma-Clean
  • CTDI
  • Walmart

School Attended

  • Lan-Chester Christian School
  • Delaware County Community College

Job Titles Held:

  • Direct Care Worker
  • Manager
  • Warehouse Associate
  • Cashier

Degrees

  • High School Diploma
    Psychology Some College (No Degree)

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