direct care worker and guest assistant resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Skilled Shift Supervisor bringing 4 years of experience as team leader and 3 years as a shift supervisor with deep knowledge of customer service operations. I have been working in the Hospitality and customer service Industry for 15 years. Proficient in setting goals, training new employees and monitoring performance. Effectively communicates with team members and managers of all levels. I enjoy meeting new people, developing new relationships, solving problems, using my creativity, and contributing to the company's growth and prosperity in achieving goals successfully.

  • Team leadership development and direction
  • Customer services and assistance
  • Organization and creative strategies
  • Effective communication and teamwork collaboration
  • Pays close attention to detail and extremely responsive
  • Hiring and training
  • Cash handling ability
Direct Guest Assistant, 02/2012 to Current
Marriott Vacations WorldwideSteamboat Springs, CO,
  • Highly trained long term care: admission records, companion package, post hospital package, and hospice packages.
  • Worked with supervisory medical staff to review cases and improve care plans.
  • Ambulated individuals with safe and effective strategies.
  • Monitored and train medication pass, documenting variances and concerning responses.
  • Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.
  • Improved patient outlook and daily living through compassionate care.
  • Facilitated best possible care by developing strong and trusting rapport with patient and/or family.
Director of Services, 03/2009 to 02/2012
PetcoBurbank, CA,
  • Recruited and monitored new employees.
  • Trained employees in proper operational procedures and shared company policies and regulations.
  • Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
  • Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability and/or illness.
  • Facilitated best possible compassionate care by developing strong and trusting rapport with patient.
  • Transported patients to and from medical, dental and personal care appointments.
  • Coordinated activities and provided training to improve skills.
Shift Supervisor, 07/2005 to 03/2009
Taco BellCity, STATE,
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Trained employees of effective work procedures and performance strategies.
  • Monitored employee performance and conducted retraining to correct problems and optimize productivity.
  • Motivated team members to complete assigned tasks and perform at exceptional levels.
  • Assisted store management with meeting standards of service and quality in daily operations to optimize task flow.
  • Developed weekly schedules and job assignments based on individual employee strengths and expected demand levels.
  • Utilized security, safety and loss prevention strategies during shifts.
  • Completed opening and closing duties to facilitate business operations including setting up registers and checking products.
  • Collaborated with team members to improve performance.
  • Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with state and regulatory guidelines to keep products within tight tolerances.
  • Answer and resolved customer complaints and reported issues to senior management.
  • Enforced safety protocols to promote cost-effective and safe handling of equipment and materials.
Education and Training
Bachelor of Science: Hospitality Management , Expected in 10/2020
University of Phoenix - Tempe, AZ
  • The National Society of Leadership and Success Member
  • Bachelor of Science in Business with a Concentration on Hospitality Management
  • 3.8 GPA
  • Continuing education in the MBA Program
  • Cum laude graduate
  • Dean's List Honoree 2019, 2020
High School Diploma: , Expected in 05/2007
Webberville High School - Webberville, MI

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Resume Overview

School Attended

  • University of Phoenix
  • Webberville High School

Job Titles Held:

  • Direct Guest Assistant
  • Director of Services
  • Shift Supervisor


  • Bachelor of Science
  • High School Diploma

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