Direct Care Worker Resume Example
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DIRECT CARE WORKER
Professional Summary
Experienced DSA9 knowledgeable about safe patient ambulation, personal grooming assistance and housekeeping. Remains current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support. Dedicated to serving individuals with special needs with utmost respect and consideration. Deep passion to help guide clients to full potential. Monitor behaviors of clients and encourage to participate in appropriate activities as noted within plan of care. Provide assisted daily living skills to deliver proper care. CPR and First Aid certified with Child Abuse Clearance. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Skills
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Work History
08/2016 to CurrentDirect Care WorkerMerakey | Stockertown , PA
- Developed rapport to create safe and trusting environment for care.
- Monitored progress and documented any patient health status changes, keeping healthcare team updated.
- Completed entries in log books, journals and care plans to document accurately report patient progress.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Administered medication as directed by physician.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Maintained clean, safe and well-organized patient environment.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
07/2015 to 08/2016Crew WorkerMy Back Office Llc | Lubbock , TX
- Processed sales transactions, including cash, debit and credit.
- Maintained cleanliness and organization in all areas of establishment.
- Assisted customers by answering questions and fulfilling requests.
- Educated customers on promotions to enhance sales.
- Responded to customer requests for products, services and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Verified over $8,000 of cash and credit payments daily.
- Counted cash in register drawer at beginning and end of shift.
- Answered questions about store policies and concerns to support positive customer experiences.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
06/2015 to 07/2016Customer ServiceCrh | Candor , NC
- Assisted customers by answering questions and fulfilling requests.
- Assisted customers with locating and choosing merchandise in any store department.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Issued receipts and processed refunds, credits, or exchanges.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Answered questions about store policies and concerns to support positive customer experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Checked prices for customers and processed items sold by scanning barcodes.
06/2014 to 08/2015Fast Food Team MemberWendy's Company | Homestead , FL
- Prepped food items for later use to save staff time during busy hours.
- Maintained clean, sanitized and well-organized food preparation zones.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Reduced customer wait times by quickly and efficiently operating customer window and sales register.
- Consistently provided friendly service to promote better customer engagement.
- Cooked and packaged large batches of food prepared to order or kept hot until needed.
- Examined trays to check contents for required items and complete orders.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Maintained high standards of customer service in high-volume, fast-paced operations.
Education
High School DiplomaGreen Tech High Charter School, City, State
No Degree | Criminal JusticeHudson Valley Community College, City, State
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Resume Overview
School Attended
- Green Tech High Charter School
- Hudson Valley Community College
Job Titles Held:
- Direct Care Worker
- Crew Worker
- Customer Service
- Fast Food Team Member
Degrees
- High School Diploma
No Degree | Criminal Justice
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