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Direct Care Worker Resume Example

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DIRECT CARE WORKER
Skills
  • Client safety and first aid
  • Care plan management
  • Community activities
  • Quality program protocols
  • Compassionate client care
  • Coordination skills
  • Cash management experience
  • Wound care
  • Housekeeping
  • Meal preparation
  • Client satisfaction
Education and Training
Expected in 07/2024
Associate of Arts - Bhs
Community College of PhiladelphiaPhiladelphia, PA
06/2000
High School Diploma
Benjamin Franklin High School Philadelphia , PA
Summary

Dedicated worker passionate about helping others live fulfilling lives by providing personal assistance and care in managing various health-related conditions. Knowledgeable about managing medications, appointments and social events. Well-organized and compassionate with good relationship-building abilities.

Positive, upbeat brings more than 10 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Energetic and reliable well-trained in overseeing CRM for high-end merchandise environments. Proven performer leverages superior communication and relationship-building strengths. Detailed focus to increase and retain long-term customers.

Friendly and efficient devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Hardworking accustomed to fast-paced standards and best practices.

Self-motivated and dependable offering 5 years of restaurant industry experience. Proficient in assisting guests with reservations, takeout orders and general inquiries. Career history achieving high performance with minimal supervision.

field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism.

Experience
Direct Care WorkerMcmanus Co | Philadelphia , PA02/2020 - 08/2020
  • Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
  • Helped clients maintain daily living standards by assisting with personal hygiene needs.
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
  • Assisted with meal planning to meet nutritional plans.
  • Monitored and reported clients' progress.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Planned and prepared nutritious meals and snacks to meet special client diets such as as diabetic, low sodium and high protein.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
Housekeeping Room AttendantMarriott | Philadelphia , Pa 01/2018 - 07/2019
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Organized supplies for efficient use based on expected customer needs.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Sorted, washed, dried, and ironed guest laundry.
  • Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.
  • Polished and sanitized hard surfaces, including floors, counters, bathtubs and window sills.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
  • Mapped out daily cleaning work assignments by assessing vacant room roster.
  • Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
  • Removed all trash from rooms and replaced liners to wastebaskets.
  • Furnished guests with clean linens and supplied rooms with toiletries as needed or requested.
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.
  • Removed soiled linens and articles from rooms and delivered to laundry area.
CashierShopRite | Philadelphia, PA03/2017 - 01/2018
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Operated cash register, collected payments and provided accurate change.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Helped customers find specific products, answered questions and offered product advice.
  • Resolved issues with cash registers, card scanners and printers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
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Resume Overview

Companies Worked For:

  • Mcmanus Co
  • Marriott
  • ShopRite

School Attended

  • Community College of Philadelphia
  • Benjamin Franklin High School

Job Titles Held:

  • Direct Care Worker
  • Housekeeping Room Attendant
  • Cashier

Degrees

  • Associate of Arts - Bhs
    High School Diploma

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