Flexible hard worker ready to learn and contribute to team success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a sustainable Positive impact.
Effective at improving revenue, team productivity and policies to keep the facility operating at a sustainable and profitable level. Well-versed in motivating and retaining employees, building relationships with residents and families and achieving the requirements for continued accreditation.
Hardworking and reliable Professional with strong ability in Writing and Organization. Offering Dependability, and stability. Highly organized, proactive and punctual with team-oriented mentality.
Talented Profesional with talent for interpersonal Complex Relationships and Strong Communication. Strong knowledge of Microsoft, Word, Excel and Suite programming and Finances. Communicative and team-oriented with proficiency in PowerPoint . Proven history of fostering Goals and Meeting them to meet team, individual and management objectives.
Skills
Health information systems
Hospital coordination
Accreditation support
Staff supervision
Quality assurance controls
Personnel management
Facility oversight
Performance metrics
Fundraising and major donor development
Patient safety
Patient relations
Acute and rehabilitative care
Regulatory requirements
Employee retention strategies
Records maintenance
Schedule management
Computer Skills
Records management
Healthcare delivery
Experience
08/2016 to 07/2018
Direct Care SupervisorLifesteps, Inc. – Ellwood City, PA,
Conducted employee training and development activities for direct care staff via formal training sessions and informal mentoring and role modeling.
Transported and accompanied residents to and from medical appointments, shopping trips, recreational activities and scheduled activities.
Communicated with patients with compassion while keeping medical information private.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
Led and motivated 32 employees through supervision, training and coaching on duties and daily operational activities.
Resolved conflicts between physicians, nurses and administrative staff to maintain optimal workflows.
Facilitated peer-to-peer conflict resolution.
Implemented new hire training to further develop skills and initiate discussions on task prioritization.
Directed daily operations at facility caring for more than 99 individuals.
Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive Emotional, Behavioral, and increased Activities of Daily Living changes by 37%.
Optimized case and clinical management and recommended plans to improve safety and health programs.
Checked the pharmacy area regularly to ensure that it was kept neat, clean and free of debris.
Updated procedures necessary for compounding, mixing, packaging and labeling medications.
Trained pharmacy interns and newly hired technicians.
Implemented Safety procedures to achieve and maintain State accreditation.
Formulated and implemented testing and interpretation practices and procedures to maintain standards of care and quality assurance benchmarks.
07/2015 to 10/2017
Customer Service SpecialistInforma – Cambridge, MA,
Assisted customers in making payments on accounts and setting up payment plans.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Helped customers open accounts, make deposits, update information and carry out range of routine actions.
Recommended improvements to products and services to mitigate complaints.
Resolved inquiries to consistently meet performance benchmarks.
Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
Supported operational improvements and resolution of problems to deliver top-notch customer service.
Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
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