Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills. Conversational abilities in english.
Skills
Administrative support specialist
Physical therapy
Proper phone etiquette
40 WPM typing speed
Coordination skills
Cash management experience
Meal preparation
Client satisfaction
Problem Resolution
Planning and Coordination
Team Management
Customer Service
First Aid/CPR
Entry management
Organization
Team Building
Supervision
Inventory management
Project Organization
Communications
Customer assistance
Cash register operation
Coin counting
Credit and cash transactions
Customer seating
Cash management
Payment processing
ID verification
Training and mentoring
Customer greeting
Issue and conflict resolution
Contract development and management
Staff development
Project management
Experience
01/2020 to 04/2020
Direct Care SpecialistCenter For Health Care Services – San Antonio, TX,
Liaised between doctors and patients about care plans, progress and changing health conditions.
Assisted patients with bladder and bowel needs by helping to restroom.
Ambulated patients in personal spaces, across facilities and in public locations with supportive care and attention to personal requirements.
Laundered clothing and bedding and changed linens 1 times per week to prevent spread of infection.
Reported concerns to supervisory lead direct care specialist to maintain optimal care for all client needs.
01/2019 to 01/2020
Front Desk AgentCsm Corporation – Waukesha, WI,
Managed customer complaints and rectified issues to complete satisfaction.
Stayed current on local attractions and special events to help guests with entertainment options.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Monitored reservations to track incoming parties and special events.
Coordinated with internal departments to handle wide range of guest needs.
Posted charges, updated accounts and issued bills to departing guests.
Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Computed guest billings and posted charges to room accounts.
Set guest and group reservations and processed check-ins and check-outs.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Pleasantly answered phone calls and routed to proper guest or department.
07/2018 to 01/2019
ManagerJones Lange Lasalle Inc. – Goleta, CA,
Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
Led employee performance reviews and discussed improvement strategies with each team member.
Executed new training initiative to improve skills and develop leaders from within.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Reviewed performance reports and used data to develop continuous improvement initiatives.
Oversaw personnel recruitment, performance and scheduling.
Determined efficient work schedules for team on weekly basis to keep project moving and each shift properly staffed.
Analyzed employee workloads to meet seasonal fluctuation needs.
Coached new team members on job tasks and performance strategies.
Gave input on how to improve training and employee productivity.
Communicated store policy violations to upper management to prevent shrinkage and misconduct.
05/2016 to 07/2018
Line CookOakmont Management Group – Agoura Hills, CA,
Maximized efficiency of kitchen operation by overseeing daily product inventory, purchasing and receiving.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
Delivered soiled dishes and pots and pans to washing areas and assisted in cleaning and drying all items.
Kept stations stocked and ready for use to maximize productivity.
Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
Recorded and reported status of various ingredient stock levels to notify manager to reorder products.
Created approximately 5-8 orders simultaneously during busy periods with high accuracy, maintaining customer satisfaction and loyalty.
Operated all kitchen equipment safely to avoid injuries.
Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
Operated fryers and grills according to instructions to maintain safety and food quality.
Washed and peeled ingredients to prepare for use in different meals and recipes.
Interacted professionally and effectively with wait staff regarding special orders for customers, including those with food allergies and gluten intolerance.
Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware.
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Education and Training
Expected in 05/2018
High School Diploma: Norman High School - Norman, OK GPA:
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