Dedicated to serving individuals with there needs with utmost respect and consideration. Deep passion to help guide clients to full potential. Monitor behaviors of clients and encourage to participate in appropriate activities as noted within plan of care. Provide assisted daily living skills to deliver proper care. CPR and First Aid certified with Child Abuse Clearance. Caring and empathetic Direct Care Provider with considerable experience in assisting adults with disabilities. Plans, develops, and implements individual program plans and carries out existing plan of care. Certified in medication administration and ensures that consumers take prescribed medicines and receive adequate nutrition. Administered treatments, medications, UA's, handle laundry, and run errands. Direct care professional well-versed in assisting individuals to meet medical and emotional needs. Trained in medication and household management. Devoted to providing companionship and attentive care. Compassionate possessing gentle touch and caring attitude centered on treating all with dignity and respect. Collaborative team player with strong clinical and interpersonal skills. Passionate about supporting patients in environments dealing with mental health concerns. Offer expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in-home settings providing guidance and encouragement to patients through physical and emotional support.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
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- Helped keep everyone safe.
- Helped patients care for themselves by teaching proper, self care as well as self worth.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Increased level of independence by providing daily undertakings that promote self-management by assisting consumers in their daily personal tasks including bathing and dressing.
- Kept clients engaged in Zoom networks and communities.
- Conferred with DCP's to discuss patient condition and medical care, helping to optimize treatments and enhance outcomes.
- Evaluated client progress toward established annual and quarterly goals.
- Assisted patients with personal requirements, including keeping spaces clean.
- Assisted patients with self-administered medications through e-mar.
- Arranged transportation and accompanied patients to doctors' offices or errands.
- Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups.
- Administered medication as directed by physician.
- Completed entries in log books, journals and care plans to document accurately report patient progress.
- Promoted health and wellness in psychiatric patients by providing caring emotional support and encouragement.
- Developed rapport to create safe and trusting environment for care.
- Supervised daily activities and provided assistance when needed.
- Maintained clean, safe and well-organized patient environment.
- Helped with administrating medications and UA's.
- Worked with service providers to resolve issues and correct delays.
- Coordinated schedules and communicated changes to customers.
- Maintained operations in compliance with Wells regulations.
- Identified appropriate travel routes in accordance with applicable traffic and, regulations, protocols and guidelines.
- Provided timely transportation of diverse clients to healthcare facilities.
- Determined most effective mode and routing of materials to customer locations and company facilities.
- Resolved maintenance and repair issues for vehicles and equipment.
- Watched weather and safety conditions to adapt routes and maintain standards.
- Inspected vehicles and checked gas, oil and water levels prior to departure.
- Guaranteed safe and on-time passenger arrival by closely monitoring passenger and route safety and enforcing regulations.
- Submitted detailed reports on mileage, repairs, maintenance and other necessary expenditures during drives.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Supported regulatory compliance by overseeing all audits to verify protocol adherence.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Maximized efficiency by coaching and mentoring staff on Learning Hub principles, industry practices, company procedures and systems.
- Received superior customer service satisfaction scores for weekly satisfaction surveys as well as consecutive quarters.
- Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
- Reduced operational risks while organizing sales and data to forecast performance trends.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Increased sales by 60% by establishing goals, overseeing performance and making and sticking to the plan.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Held weekly meetings with all staff members to identify techniques to overcome sales obstacles.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Developed effective business plans to align strategic decisions with long-term objectives.
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Resume Overview
School Attended
- Urbana High School
Job Titles Held:
- Direct Care Provider
- Transportation Specialist
- General Manager
Degrees
- High School Diploma
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