Secretary offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an entrepreneurial attitude.
Skill Highlights
Employee relations
Self-motivated
Human resources
Leadership/communication skills
Business operations organization
Core Accomplishments
Operations Management:
Managed office.
Handled all functions related to assignments.
Professional Experience
11/2014 to Current
Direct Care CounselorsSt Luke's University Health Network – Orwigsburg, PA,
Personal and direct care to individuals with disabilities and Assesses, monitors,.
Supervised individuals to ensure their health, safety and welfare.
Assisted individuals with activities of daily living skills* Basic personal hygiene, bathing care and grooming Transported individuals to recreational, runs miscellaneous errands Documents all services provided to the consumer.
09/2011 to 03/2014
Certified nurse AssistantSt Luke's University Health Network – Sellersville, PA,
Assist Direct Care Supervisor in the assessment of each individuals(s) abilities, interests and need areas toward independent living.
Assist Direct Care Supervisor in the development of each ISP.
Staff behavior and interaction with individuals shall be directed towards the attainment of goals set forth within each ISP.
Assist/monitor/teach individuals(s) in budgeting skills.
Teach self medication skills according to DMR regulations, and when appropriate supervise in medication administration.
Assist/monitor/teach individuals engaging in daily chores.
Assist/monitor/teach individuals as needed in menu planning, meal preparation and clean up.
Meet with individuals (as needed) on an individual basis to discuss concerns, problems.
Assist/monitor/teach individuals in holding house meetings and informal discussion groups with peers.
Handle emergency situations appropriately, (according to MHA and DMR policies).
Utilize crisis interventions when necessary.
Teach and/or support individuals in utilizing public transportation.
Transport individuals to appropriate appointments only when necessary (i.e.person requires assistance at appointment).
Perform daily record keeping (i.e.data collection,daily logs).
Exchange information with next shift and/or with support staff.
Teach and be supportive of basic nutrition.
Assist individuals to utilize community resources from nutritional counseling.
Teach relationship building skills.
Teach community integration; assist individuals in joining community organizations of their choice.
Teach problem solving skills/resolving conflicts.
Provide leisure/recreational activities of individual(s) choice, increase individual's self initiative in leisure activities.
Teach/monitor individuals self management skills (in health and behavior management).
Teach individuals basic first aid, fire safety, emergency skills and sex education, and/or assist individual in locating a class (community resource) in the above stated items.
Provide opportunities for individuals to have choices, make decisions in daily living and their future goals (i.e.
assist individual in day to day decisions).
Assist in creating natural supports for individuals.
Assist individuals in building their self esteem.
Encourage empowerment.
Follow individual treatment plans consistently.
Conduct and document monthly fire drills according to DMR procedures.
Report any consumer (individual) abuse (physical, emotional, sexual) or act of omission to the Disabled Person's Protection Commission.
Be available to meet with repair person(s) and inspectors.
Attend individual and inter-agency staff meetings related to individuals.
Attend training.
Implement OSHA regulations.
Perform other duties as assigned.
08/2009 to 02/2013
Certified Nurse AssistantCarmax – Tampa, FL,
Personal and direct care to individuals with disabilities and Assesses, monitors, Supervised individuals to ensure their health, safety and welfare.
Assisted individuals with activities of daily living skills* Basic personal hygiene, bathing care and grooming Transported individuals to recreational, runs miscellaneous errands Independently performs basic medical procedures, including taking blood Pressure, pulse, temperatures, and specimens and giving whirlpools.
Documents all services provided to the consumer.
04/2006 to 04/2007
Call Center AssistantAFRICAN DEVELOPMENT BANK – City, STATE,
answer incoming and outgoing calls, handle callers inquiries telephonically ,research required information using available resource ,provide callers with service information process, identify and escalate priority issues ,route calls to appropriate resource, route messages to appropriate resource, follow up callers calls where necessary ,document all call information according to standard operating procedures ,complete call logs produce and call reports.
Education
Expected in Mar 2009
CNA Certificate: Nursing WILLSEY INSTITUTE - Staten Island, NY GPA: business Management West Africa,Cote d,Ivoire DEUG I December 1997
Legal,Administrative and politics Science West Africa,Cote d,Ivoire
Expected in Mar 2007
BTS BUSINESS MANAGEMENT: BUSINESS MANAGEMENT CBCG COCODY - ABIDJAN, GPA:
Expected in
Associate of Science: LEGAL,ADMINISTRATIVE AND POLITICS SCIENCES DEUG I FELIX HOUPHOUET BOIGNY UNIVERSITY DECEMBER 1997 - ABIDJAN, GPA:
Expected in
High School Diploma: SERIE A2 MINISTERE DE L EDUCATION NATIONALE JUNE 1996 - ABIDJAN, GPA:
Languages
FRENCH: FLUENT
ENGLISH( AMERICAN ENGLISH): FLUENT
Skills
Administrative, agency, Basic, budgeting, CNA, counseling, data collection, English, first aid, forth, French, ISP, Languages, Legal, management skills, meetings, Access, Excel, Exchange, Powerpoint, Word, monitors, natural, next, policies, problem solving skills, record keeping, relationship building, research, safety, SAP, Supervisor, transportation.
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