Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Concerted Youth Care Worker experienced in working with children and youth ranging from early childhood through teenagers. Adept at completing home inspections and guaranteeing adolescents are safe and well taken care of. Coping with crisis situations and empathizing with juveniles from different backgrounds. Talented in developing and implementing core plans to meet individualized needs of children and young adults.
Skills
Social skills
Care plan management
Community activities
Client safety and first aid
Data entry documentation
CRM and office management software
Meeting planning
Report analysis
Microsoft
Back office operations
Travel administration
Staff training and development
Patient Assessments
Food Services
Work History
Direct Care, Reunification, and Med DC, 06/2021 - 04/2022 Central Lakes College – Waite Park, MN,
Provide care and services to unaccompanied minors, ages 13-17
Maintain line-of-sight supervision of assigned children
Direct care and monitoring of Unaccompanied Children (UC)
Support with the delivery of educational services based on age appropriateness
Engage in recreational and leisure activities with Unaccompanied Children (UC)
Collaborate with other providers on behavioral management policies and protocols
Incorporate access to services related to culture, language, and religious observations
Ensure the physical safety of the Unaccompanied Children (UC)
Provide same gender supervision for any area where unaccompanied children regularly undress, including restrooms and showers in accordance with Office of Refugee
Documented and submitted updates to case records.
Interviewed children and family members to perform intake assessments and identify risks.
Case Aide, 03/2020 - 09/2020 Crozer-Keystone Health System – Havertown, PA,
Maintained complete and accurate records of applications, forms and referrals.
Assisted individuals with completing social service application forms and gathering factual information.
Collaborated with social workers to support patients.
Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
Improved clients' coping with routine life activities such as food budgeting and rental payments
Determined needed and relevant interventions based on each client's cognitive abilities and current needs
Spoke with senior citizen groups to expand community engagement and program outreach
Worked with clients to improve life choices and maximize benefits of programs
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Completed paperwork, recognizing discrepancies and promptly addressing for resolution
Administrative Assistant, 06/2018 - 02/2020 Crozer-Keystone Health System – Upland, PA,
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Directed customer communication to appropriate department personnel.
Tracked and submitted employee timesheets to prepare for payroll processing.
Prepared and prioritized calendars and correspondence.
Monitored office equipment and scheduled repairs.
Received and routed incoming calls and correspondence to promote timely communication.
Organized training, client meetings, team meetings and events.
Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
Executed record filing system to improve document organization and management
Restocked supplies and submitted purchase orders to maintain stock levels
Created presentations to inform, motivate and persuade internal and external audiences
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
Administrative Assistant, 09/2016 - 05/2018 Quincy Furniture – City, STATE,
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
Delivered exceptional customer service through direct communication with clients and team members.
Inventoried and ordered supplies to maintain consistent access to required items.
Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
Booked flights and reserved hotel rooms to plan and coordinate staff travel.
Executed record filing system to improve document organization and management
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
Restocked supplies and submitted purchase orders to maintain stock levels
Screened visitors and issued badges to maintain safety and security
Education
BBA: Business Administration/HR Management, Expected in 09/2021 - American InterContinental University - Houston, TX, GPA:
Accomplishments
Recognized as Employee of the 273 days for outstanding performance and team contributions.
Started as Direct care, promoted to medical DC, then End to Reunification
Certifications
Certificate of Recognition in Krucial staffing
Certificate of completion in Basic Life Support -BLS
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