diesel mechanic resume example with 17+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Resourceful Diesel Mechanic versed in automobile, truck, and van engineer repair. Ability to complete routine repairs, preventative maintenance, and specialized rebuilds. Proficient in checklists and working with customers to evaluate vehicle needs.
Skills
Vehicle system analysis
Project planning
Engine repairs
Brakes and tires
Experience
Diesel Mechanic, 1/1/04 - Current Nuverra Environmental Solutions – Lore City, OH,
Reviewed repairs with customers and advocated for vehicle safety.
Tracked findings and all actions taken in computer system.
Diagnosed problems with brakes, steering and transmissions using visual inspections, computer programs and specialized equipment.
Operated specialty equipment, standard tools, and gauges to complete assessments and repairs.
Put in new vehicle systems and components.
Evaluated all vehicle systems to assess function and uncover defects.
Removed and disassembled defective diesel engines in automobiles, trucks, buses and construction vehicles to complete repairs.
Performed checklist of fluid levels, air filter, tire pressure and more as part of service orders.
Placed orders for parts necessary to complete vehicle repairs and installations.
Completed preventative maintenance on engines, transmissions, tires and other vehicle systems.
Kept team on track by assigning and supervising their activities and giving constructive feedback.
Handled all delegated tasks, including parts identify and parts ordering.
Maintained updated mechanical knowledge through software and hands on experience.
Created agendas and communication materials for team meetings.
Provided IT and software trouble-shooting support to rest of the organization.
Recognized by management for providing exceptional customer service.
Created new programs that resulted in increasing productivity and customer satisfaction.
Improved operations by working with team members and customers to find workable solutions.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Delivered product and or service to customer locations on time.
Parts Manager, 1/1/04 - Current Ace Hardware – Maryland Heights, MO,
Enhanced sales by implementing merchandising and promotional improvements.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.
Organized and updated schedules to optimize coverage for expected customer demands.
Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
Reduced expense spending, securing low-cost inventory for customers to drive client retention.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Established individual parts inventory levels to balance stock for maximum inventory turns.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
Reduced process lags by implementing all available parts process while fulfilling service requests, generating orders, tracking inventory and invoicing.
Monitored and adjusted inventory to minimize obsolescence 50%.
Improved sales and inventory management by effectively controlling daily parts program activities through invertory and ordering.
Performed 1 random audits per weekly to verify inventory accuracy and availability.
Used fork lift and pallet jack equipment to move parts to delivery bays, observing safety protocols to avoid accidents and product damage.
Partnered with managers to implement operational enhancements for parts, service and delivery.
Minimized net costs $20000 and increased deliveries by instituting fair delivery fee.
Assisted [uhual] dealer in identifying and developing key accounts through advertising.
Increased productivity, effectively managing 4 employees while coordinating crew dispatching activities and daily ordering processes.
Researched and identified alternative vendors with better prices to save company $100 over per transaction.
Gathered pertinent information to place orders for parts department, customers and gas/diesel mechanics.
Maintained positive customer service ratings for 12 consecutive months by effectively delivering personable client relations.
Increased productivity, effectively managing 4 employees and crew while coordinating dispatching activities and daily ordering processes.
Automotive Service Writer, 1/1/04 - Current Ed Napleton Automotive Group – Merrillville, IN,
Scheduled repair work by assigning tasks to mechanics based on skills and availability.
Courteously greeted customers and assisted with initiating service requests.
Created service order requests by documenting customer complaints and repair needs in work orders.
Entered mechanics' time into system, communicated completed work to customers, and closed service work orders.
Provided time and cost estimates for proposed service to gain customer authorization.
Observed and managed repair time to accelerate return of vehicle to customer.
Identified automotive issues to determine service needs by reviewing symptoms, test driving and conducting inspections.
Called customers to schedule vehicle inspections, recall work and preventive maintenance.
Researched vehicle maintenance history to determine maintenance needs.
Reduced vehicle repair time by checking parts inventory to confirm availability or order specific parts.
Documented service information in system within client profiles and updated repair status.
Conferred with customers to understand service needs and write up accurate orders.
Presented accurate estimates to inform customers of all service charges and expectations.
Worked with sales personnel to price and schedule repair needs on new and used vehicles.
Provided job estimates by conducting research and contacting vendors.
Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
Discussed options with customers, helping each make optimal choices for individual needs.
Scheduled and coordinated work for more than 10 customers each day in fast-paced off and onsite setting.
Supported timely and accurate service by producing job status reports on a daily basis.
Corresponded with dealer service department to determine solutions to problems.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Consulted with customers regarding [Product or Service] needs, addressing [any] concerns.
Tracked job status by entering work orders and change orders into quickbooks database.
Education and Training
High School Diploma: , Expected in 1997 - Sheridan High - Thornville, OH, GPA: Status -
Machine Tooling: , Expected in 1997 - Mid East - Zanesville, OH, GPA: Status -
Diesel Engines/brakes: , Expected in 06/2010 - National Institue Of Automotive Service Excellence - Leesburg, VA, GPA: Status -
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Resume Overview
School Attended
Sheridan High
Mid East
National Institue Of Automotive Service Excellence