Completed preventive maintenance on engines, transmissions, tires and other vehicle systems.
Utilized computer programs, [Equipment] and visual inspections to diagnose problems with brakes, steering and transmissions.
Performed checklist of fluid levels, air filter, tire pressure and more as part of service orders.
Operated specialty equipment, standard tools and gauges to complete assessments and repairs.
Placed orders for parts necessary to complete vehicle repairs and installations.
Evaluated all vehicle systems to assess function and uncover defects.
Removed and disassembled defective diesel engines in automobiles, trucks, buses and construction vehicles to complete repairs.
Installed new vehicle systems and components.
Reviewed repairs with customers and advocated for vehicle safety.
Tracked findings and all actions taken in computer system.
Diagnosed and performed accurate repair on brakes, engines, suspensions, drive trains and transmission clutches.
Maintained current working knowledge of factory technical bulletins and productively responded to customer inquiries.
Assisted shop personnel and helped create cohesive and well-rounded technical environment centered around customer service, teamwork and learning.
Conducted successful road service for remote breakdowns and verified safe and operational return of company's equipment.
Filled in required timesheets, warranty claims and quality documents via handwritten forms or business system input screens.
Diagnosed systems by troubleshooting malfunctions and tracing problems.
Removed malfunctioning parts and repaired components or installed new ones.
Completed repair, maintenance and quality inspections on vehicles such as [Type] and [Type].
Repaired electrical wiring of vehicle systems, including harness, starting and charging systems.
Checked and replaced clamps, brackets, hoses and other system components.
Performed warranty service and filed all paperwork.
24/7 Road Service Truck Repair N Towing, 02/2008 - 10/2014 Hutch's Wrecker Llc – City, STATE,
Applied defensive driving and safety techniques to prevent accidents.
Contacted customers prior to delivery to coordinate delivery times.
Inspected and maintained vehicle supplies and equipment such as gas, oil, water, tires, lights, and brakes to ensure vehicles remain in proper working condition
Obtained and maintained proper delivery authorization and pickup documentation.
Completed daily pre-trip inspection checklist before first delivery.
Processed shipment documents neatly and efficiently for each load.
Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
Increased fuel economy by [Number]% through [Task] and [Task].
Conducted pre-inspections to keep trucks reliable and well-maintained.
Operated manual and mechanical equipment safely to minimize injury and accident risks.
Verified contents of [Number] daily inventory loads against Bills of Lading.
Improved project completion time, multi-tasking operations on heavy equipment and trucks.
Selected and adjusted routes to maximize vehicle fuel economy and decrease delivery times by [Number]%.
Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
Reviewed delivery documents and orders and reported errors to supervisor.
Loaded and unloaded [Number] trailers each day.
Pulled and reviewed [Number] daily customer tickets to successfully fulfill orders.
Exceeded productivity goals by [Number]% through effective routing and planning.
Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Obtained signatures needed to complete and process all paperwork efficiently.
Determined optimal routes based on GPS application information and knowledge of local routes.
Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
Handled money for orders, including presenting bills and collecting payments.
Recorded expenses and maintained receipts.
Lifted freight and other objects of various shapes, sizes and weights up to [number] pounds.
Went [Number] days operating motor vehicles without accident.
Balanced and handled expense accounts for each trip.
Picked up and delivered cargo in tractor-trailer with expert knowledge of roads, highways and interstates.
Presented customers with bills and receipts and collected $[Amount] worth of payments for goods delivered.
Checked loads against shipping papers to verify contents and identify special handling requirements.
Cable Guy Internet Digital Installation, 04/2007 - 09/2008 Baker Installations – City, STATE,
Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment.
Installed outlets, drops, converters, modems and digital terminals.
Performed troubleshooting by inspecting equipment and measuring signals to identify issues.
Completed upgrades, downgrades and wiring for businesses as well as single and multi-family residences.
Repaired equipment to support continual service.
Promoted additional services and products to increase sales.
Managed service records and reports, completing paperwork regarding work order status and customer satisfaction to maintain performance effectiveness.
Stored, maintained and conducted inventory of storeroom-accessible hardware and vehicle stock.
Communicated service installation orders and escalations to improve CRM and QA effectiveness.
Offered education and resources to streamline customer product adoption and use.
Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
Oversaw and modified service operations to meet established parameters and guidelines.
Used all tools, equipment and vehicles in safe and efficient manner to avoid injuries and mishaps.
Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
Troubleshot and diagnosed systems using speed, ping and related tests.
Trained customers on equipment use, setup procedures and troubleshooting strategies.
Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools.
Installed, set up and repaired devices and system components.
Laid out cabling plans and ran through buildings to desired locations.
Answered normal and after-hours service calls.
Read and interpreted technical documentation in order to accurately configure equipment.
Continuously applied quality-improvement methodologies to improve work processes.
Handled multiple simultaneous deployment projects against strict deadlines.
Anticipated and analyzed common connectivity workflow problems.
Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
Coordinated trunk testing with phone vendors to troubleshoot possible problems.
Education and Training
High School Diploma: , Expected in 03/2000 - Riverside High School - Belle, WV GPA:
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