developer editor content engineer resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Career Overview

Highly skilled technical writer/editor with over 14 years experience in Microsoft publishing and production.

  • Web content management
  • Landing page development
  • Project management
  • Strong collaborative skills
  • Content engineering
  • Document management
  • Microsoft Office expert
  • Technical editing/writing

Strategy and Planning

  • Managed overall publishing calendar for MSDN and TechNet Office Documentation.
  • Established policies and procedures for publishing Web pages in conjunction with content creators and stakeholders.

Quality Assurance

  • Streamlined QA process to increase efficiency and reduce publication time.

Team Collaboration

  • Deployed best practices across teams using multiple authoring and publishing tools.
  • Validated and published content to MSDN, TechNet, Code Gallery, GitHub, MSN Video and Microsoft Download Center.
  • Prepared complex documents for release, trained constituents, and worked on numerous projects simultaneously, requiring a comprehensive knowledge of all aspects of online and print production.
Work Experience
11/2007 to Current Developer Editor\Content Engineer Ansys, Inc. | Houston, TX,
  • Manage publishing to MSDN, TechNet, Code Gallery, GitHub, and MSN Video and MS Download center.
  • Publish content using Content Engineer tools such as Rawhide, MTPS build tool, DxPublisher.
  • Edit technical content to Microsoft style and voice guide standards using multiple authoring and publishing tools including DxStudio, DxPublisher, DxEditor, XMetal and Policheck.
  • Train and assist other writers and editors to troubleshoot validation, formatting, build and staging issues.
  • Line and copy edit web pages according to the Microsoft Manual of Style for Technical Publications.
to Technical Support Engineer II General Atomics | Larkspur, CO,
  • Provided technical assistance to User Education groups including technical writers, editors, instructional designers, subject matter experts, and graphic designers.
  • Designed, developed, implemented, and maintained tools and styles used in the company-wide Microsoft Authoring Environment (MAE).
  • Managed content of print and online documentation for both English and localized product versions.
  • Developed and taught courses through Microsoft Educational Programs and Microsoft University.
  • Served as a member of the Microsoft Art Committee.
11/2008 to 04/2010 Technical Writer/Editor Starbucks | City, STATE,
  • Created Starbucks International WebTool Kit User Guide.
  • Wrote 60 page document and created help file (CHM) to support international markets create Starbucks web sites.
  • Wrote documents in English for non-technical ESL audience.
  • Created user guide for Partners to create and maintain pages on
  • Wrote 30+ topics using Sitecore CMS and converted to Screwturn WikiMarkup.
2003 to 10/2007 Director of sales, Account executive Dinerware Intuitive Restaurant POS Software | City, STATE,
  • Wrote and published software user guides, training materials, and web content.
  • Designed courseware and trained customers and channel partners.
  • Worked cross-functionally with support and implementation staff.
  • Managed documentation sources in Microsoft SharePoint.
  • Developed sales department from scratch including hiring, training, creating procedures, marketing, advertising and budgeting.
  • Installed POS hardware, provided customer service, training, and technical support.
  • Created internal tools in Microsoft Word, Excel, SharePoint and CRM.
  • Tracked leads, opportunities and accounts throughout the sales process.
  • Top selling account executive in the company.
03/1999 to 01/2002 MSDN and TechNet, Content Coordinator/Print Production Specialist DTPIII Microsoft | City, STATE,
  • Facilitated print production process for the MSDN Training group.
  • Worked creatively with templates to solve problems and expedite work flow, provided technical support to project teams, developed and tested tools, converted print-based documents to web.
04/1994 to 08/1998 Owner/Director Linda Cannon Gallery | City, STATE,
  • Responsible for entire gallery operation including all curatorial and management decisions, artist and client relations, marketing, and sales.
  • Oversaw staff of four and 30 artists.
  • Collaborated with artists and produced over 70 contemporary art exhibitions.
  • Handled all communications with press and public including writing press releases and documenting exhibitions.
  • Lectured and conducted gallery tours for various arts organizations and groups.
  • Successfully drove effort to become the first commercial gallery in the country to open online and developed extensive Web site.
  • Voted Seattle's Best Gallery by the Seattle Weekly.
Education and Training
Expected in Bachelor of Science | , , WA GPA:
Expected in Bachelor of Science | Data Processing Griffin College, Seattle, WA GPA:
Expected in Bachelor of Art | Art History University of Washington, Seattle, WA GPA:

PhotoShop, advertising, artist, arts, Art, budgeting, CMS, com, hardware, content, Content Management, CRM, client relations, customer service, documentation, editing, edit, English, exhibitions, graphic, hiring, HTML, indexing, marketing, Excel, Microsoft Office products, Windows, Microsoft Word, POS, press, press releases, print production, QA, selling, sales, technical support, technical assistance, training materials, troubleshoot, validation, Video, web content, workflow, articles, XML, metadata, analytics

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Resume Overview

School Attended

  • Griffin College
  • University of Washington

Job Titles Held:

  • Developer Editor\Content Engineer
  • Technical Support Engineer II
  • Technical Writer/Editor
  • Director of sales, Account executive
  • MSDN and TechNet, Content Coordinator/Print Production Specialist
  • Owner/Director


  • Bachelor of Science
  • Bachelor of Science
  • Bachelor of Art

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