Developer Resume Example
A Software professional; with expertise in all facets of software and product development including high proficiency in VB.Net, UNIX, SQL, T-SQL, C#, MySQL and Project Management. High attention to detail and excellent problem solving skills; Excellent Communication skills; strengthened by experience in conducting oral presentations and technical writing.4+ years of experience with UI Development and support through Project Design Definition; along with a successful track record in communicating and resolving client issues and concerns through product testing and enhancements. An established track record in working in a fast paced, demanding environment both independently or as part of a team. Currently active in supporting the IT needs for a global financial company through implementing creative solutions and developing new tools, as well as providing world class customer service and support.
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IT is my second career and having the exposer to business and management has given me a unique advantage of showcasing my technical expertise with my ability to communicate and provide exceptional customer service, while building long lasting relationships with both the internal and external clients. In both my previous and my current company I have been able to secure impactful roles in the team. I have held roles such as business recovery coordinator, change coordinator, lead support developer and client contact for application support. I enjoy having a position that allows me to have changing challenges and variable priorities.
Miami , FL
- Performed tasks that are related to building, Testing, QA, System test and implementation in according to the SDLC.
- Built and tested small to medium enhancements to existing applications.
- Documented and created knowledge articles to facilitate knowledge transfer to the rest of the team.
- Communicated to Project managers and clients on progress of requested changes.
- Coordinated and supported acceptance testing for software changes and solutions.
- Enhanced team performance through collaboration and knowledge share.
- Resolve daily issues and incidents reported by clients or are system reported.
Key Accomplishments:
- Identified as one of the key contributors resolving incidents assigned to the team.
- Represented team in rapid improvement exercise for continuous improvement goals for companies IT efforts.
- Maintain the duties of the groups change coordinator role for the last year. The role focuses on the changes being deployed into production and helps insure the quality of changes implemented.
- Implemented 50+ small to medium enhancements for the group in 2014.
- A member of the business recovery team for the group.
- A key contributor to efforts for records retention and quality management.
Miami , FL
- Responsible for translating customer department information requirements via information processing systems (languages, software, standards, etc.) into a format of logical instructions acceptable to corporate needs.
- Create project management techniques using standard methodologies for system development life cycles.
- Design effective, accurate and efficient software products to meet the overall informational needs of the corporation.
- Experience with posting and maintaining documents on SharePoint reporting sites.
- Identifying customer issues while creating an immediate resolution.
- Design solutions to improve performance while creating long-term preventive measures Manage backup validation and testing, and automatic report delivery with data warehouse tools.
- Prepare system documentation to explain changes to developers and new team members.
- Maintains security in accordance with department standards.
- Responsible for supporting and developing needed software changes for TYES (A high profile inventory management system utilized by the operations department of NS.) Key Accomplishments: Serves as the primary point of contact for all code deployment to development, Q&A and production environments for client code changes.
- Actively supports the team with on call duties and client side problem solutions.
- Served as a client resource for multiple projects.
- A member of the Disaster Recovery Team for the group.
- A key contributor to efforts for records retention and quality management.
Concord , CA
- Maintained accounts, schedules and aided in basic operations of the office.
- Organized quarterly meetings andreviewed overall efficiency of operations.
- Organized office operations through implementation of new procedures.
- Key Accomplishments: Implementation of new standards resulted in increased efficiency in the first quarter.
City , STATE
- Managed company operations including overseeing of ongoing projects.
- Ensured quality customer service in all retail locations.
- Multi-tasked while working in fast-paced environment to meet deadlines.
- Led teams to meet sales targets and operational standards.
- Designed and implemented sales strategies to meet market needs.
- Managed location operations and employees.
- Trained new store employees and managers on operational practices.
- Maintained share of the local market through marketing and daily promotions.
- Set monthly goals for store sales and customer service.
- Maintained employee schedule, store inventory and product orders.
- Established and maintained vendor contacts and relationships.
- Key Accomplishments: Increased sales of all locations by 30% within the second quarter of 2007.
- Helped the negotiation and leasing of all locations within the targeted time.
- Doubled location sales in the first year.
- Improved customer satisfaction and was recognized by franchise for excellence in customer service.
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Resume Overview
School Attended
- Devry University
Job Titles Held:
- Developer
- Associate Technology Analyst
- Office Manager
- Operations Manager
Degrees
- Bachelor of Science Degree : Computer Engineering Technology
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