Desk Clerk resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Compassionate and focused individual offering 20+ years of professional, volunteer, and educational experiences that allow me to provide optimal support to populations that are often times under-served and underrepresented; such as, those that are experiencing the effects of dual diagnosis, homelessness, incarceration, and substance abuse. As well as other forms of trauma that can make every day life a constant struggle. For 10+ years, through civil and community engagement, I was honored to collaborate with various community organizations, such as the Archdiocese of California, to empower, strengthen and serve the aforementioned individuals. Through San Francisco City Hall. I had the privilege of interning under then District 11 Supervisor John Avalos and was introduced to the process of how laws and policies are manifested. Through Compass Family Services, I served as keynote speaker at several of their annual fundraisers to raise money for homeless families, which was held at the impressive Julia Morgan Ballroom here in San Francisco. Just to name a few. Therefore, I am eager to join and contribute my skills to the success of any organization that is committed to serving those who would otherwise be left to fend for themselves. I thank you in advance for any consideration given.

  • Active listening
  • Efficient time management
  • Adherence to policies and procedures
  • Professional in all situations
  • Team player
  • Proficient in Microsoft Office
  • Clear communication both verbally and written.
  • Attention to detail
  • Highly motivated
  • Conflict resolution
  • Efficient administrative skills
Work History
04/2020 to Current Desk Clerk Midpen Housing Corporation | Half Moon Bay, CA,
  • Monitor premises, screen visitors, vendors, and other essential workers
  • Update logs and sign-in/out sheets for all business and personal visitors
  • Ensure that reception area is kept clean and neat to give visitors a positive first impression first impression.
  • Reported and documented facility and residents personal space for maintenance problems to appropriate personnel for immediate remediation.
  • Maintain legible written communications daily in logbook
  • Provide clerical support to company employees by copying, faxing and filing documents.
  • Interact with residents, vendors, and caregivers professionally by phone or in-person to provide information and directed to desired staff members.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Received and routed business correspondence to correct departments and staff members.
  • Monitor cameras to maintain safety of residents, staff, and premises
  • Maintain written incident reports as situation arise that can potentially threaten safety of staff, visitors, vendors, and residents. As well as reporting such incidents in timely manner to my superiors.
  • Adhering to rules, policies, and procedures as stated to best of my ability.
  • Completion of employee checklists at beginning and ending of each shift
  • Adhering to all guidelines given by San Francisco Department of Public Health.
  • Time management which allows me to begin and end each shift on time, unless otherwise directed
  • Maintaining awareness which allows me to deescalate a situation before it gets out of hand
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
02/2014 to Current Care Provider The Mentor Network | Sinking Spring, PA,
  • Maintain clean personal areas and preparation of healthy meals to support clients nutritional needs.
  • Offer social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Promote social, emotional and physical health through diverse activities.
  • Provide assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare providers well-informed.
03/2015 to 01/2018 Residential Drug Counselor The Epiphany Center | City, STATE,
  • Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
  • Monitored clients' medication intake and performed random drug testing of clients.
  • Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
  • Utilized CRISIS and CRAFT model intervention techniques to deescalate aggressive and hostile behavior of residents.
  • Completed daily communication logs.
  • Assigned weekly chores, and daily cooking schedules.
  • Worked in tandem with and/or in absence of Program Coordinator to ensure that all program rules, policies, and procedures were consistently implemented.
  • Ensured safety of staff, residents, and program.
  • Met with entering clients, and completed intake paperwork .
  • Monitored visitors and service providers.
  • Handled 15-20 calls during business hours to address family, management, and potential clients inquiries and concerns.
  • Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
Expected in No Degree | Social Work San Francisco State University, San Francisco, CA GPA:
  • Elected to President for Social Workers Advocating for Visions of Empowerment (SWAVE) in 2015
  • Member of Phi Alpha Honor Society
  • Awarded the Undergraduate Departmental Award for Leadership both off/on campus.
  • Received numerous academic based scholarships
  • Continuing education in Social Work.
Expected in 05/2014 Associate of Arts | Liberal Arts And Sciences City College of San Francisco, San Francisco, CA GPA:
  • Member of Alpha Gamma Sigma Honor Society
  • Graduated with 4.0 GPA
  • Dean's List fall 2012, spring 2013, fall 2013, spring 2014
  • Graduated in Top 5% of Class
  • Member of EOPS Second Chance program
  • Received numerous academic/community-based scholarships
  • Class of 2014 Valedictorian
  • Majored in Social Work

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Resume Overview

School Attended

  • San Francisco State University
  • City College of San Francisco

Job Titles Held:

  • Desk Clerk
  • Care Provider
  • Residential Drug Counselor


  • No Degree
  • Associate of Arts

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