15 + years of experience in systems engineering with expertise in providing technical implementation, support and leadership of complex systems design and integration utilizing a variety of architectures, network and database driven technologies for multiple service providers.
Project management (PMP)
Cross-functional team management
Complex problem solving
Delivery Manager11/2010 to CurrentCiscoLawrenceville, GA
Provide leadership and mentoring to a team of
15 skilled engineers that provided technical expertise, design and integration
based on customer architecture and business needs for video delivery solutions .
Help define new service deliverables to enable sales offerings. Maintain relationships and work closely
with Sales, Business Development , Project Manager's and Sales Engineers to create Statement of Work and sales presentations.
technical discussions with customers to understand their needs or issues and continue building
an on-going executive relationship.
Developed a diverse team with complimentary
skills, certifications and talents to ensure customer needs are met.
Lead engineer and project manager11/2003 to 11/2010Scientific AtlantaLawrenceville, GA
Team Lead responsible for providing technical leadership, direction and personal management to a small group of system engineers performing testing, written technical documentation, implementation, configuration of new hardware, and customer support for architecture, design and development efforts of the complex IPTV Next Generation Settop system.
Project managed $6 million build out of Verizon FIOS Network Operation Centers at various Headend and Video Hub locations delivered on time within budget.
Project managed $4 million build out of AT&T U-verse Network Operation Centers at various Headend and Video Hub locations delivered on time within budget.
Consulted on development of internal and customer training of IPTV operational and troubleshooting courses.
Exercises considerable latitude in determining technical objectives of assignment.
Understand standards and exercises professional knowledge to determine method for issue resolutions.
Involved in modifications, design and training of Verizon and AT&T Video monitoring systems.
Consulted on various methods of monitoring live back-haul MPEG multicast streams.
Led architectural design reviews with customer.
Provided technical leadership to 3rd party vendors and contract teams with the installation of various Video broadcast equipment.
Provided real-time solutions to problems in the field to minimize cost overruns and faulty design requirements.
Worked with various cable MSO's providing professional knowledge to determine method for issue resolution.
Provided root cause analysis, and involved in tracking feature enhancements and system solutions.
Exercised judgment and understands standards and best practices.
Senior Consultant11/1998 to 11/2003KPMG Consulting (Bearing Point)Atlanta, GA
Led a small team of junior consultants, analyst and
contractors during MSO's Digital Broadband Headend builds, design and
Designed and built Engineering labs working
with key vendors and customers to integrate technical solutions and test
multi-vendor broadband products to insure they meet customer specifications.
Spearheaded investigation to resolve return path issues and Noise ingress by going along on multiple truck rolls to customer premise to examine signal loss via nodes and taps
Responsible for technical decisions that
affected project decisions, functional unit direction and/or project deadlines.
Highly technical resource to peers and cross-functional teams. Worked closely
with vendors, taking ownership of their objectives to drive business results.
Evaluated and promoted alternative solutions. Influenced outcomes and team
Lead test engineer and consultant for the
evaluation of Sony two-way interactive Settop boxes for compliance with DAVIC
and DOCSIS standards measuring forward path Modulation Error Ratios (MER), Bit
error rates (BER), power level ranging and return path noise ingress.
vector scopes and waveform monitors to identify chrominance and saturation
Provided on-going troubleshooting and support for engineering labs and
on-site training for inside plant personnel.
Established well-defined technical
direction that aligned with the direction of the client. Reviewed plans and
wrote specifications for assigned tasks taking a forward-looking approach to
Led a team of 3rd
party software contractors responsible for the evaluation, testing and
implementation for Charter communication's Microsoft interactive digital
broadband system. Built Engineering lab to test Motorola's DAC 6000 to
interface with Motorola's DOCSIS Settop box and Charter's DST Billing system.
Provided feedback to customers and made recommendation's based on teams
Senior Engineer03/1998 to 11/1999Scientific Atlanta Lawrenceville, GA
Lead engineer for over 30 Scientific Atlanta's two-way
interactive digital broadband system installations and activations.
customer support and training to peers and customers on complete headend
systems. Recommended methods to reduce cost and improve data processing service
Installed complete Headend systems from Reciever authorizations, encoders, digital video mux, QAMs, QPSKs, DWDMs, Optical Nodes and settop boxes.
Configured Marconi ATM switches, Cisco 4000 series routers, Sun
Sparc servers using Solaris UNIX and troubleshooting Informix database issues.
Served as on site engineering adviser to cable MSO's. Resolved RF plant issues,
upgraded digital systems with software patches and increased efficiency over
Lead Technician 11/1991 to 03/1998Computer Science RaytheonCape Canaveral, FL
Lead Technician providing communication support for the United
States Space program.
Configured, maintained and troubleshoot critical
real-time uncompressed video and audio circuits via multiplexers, switches,
distribution amplifiers, receivers and transmitters in support of space shuttle
and unmanned rocket launches that included Delta, Titan and Atlas .
Wideband and Satellite technition 09/1985 to 11/1991United States Air ForcePatrick Air Force Base, FL
Non-Commission officer in the United States Air Force that led a small combat
communication squad deploying, troubleshooting and maintaining microwave and
satellite communication s terminals worldwide in hostile environments to
support Air Force combat pilots.
Configured Time Division Multiple Access multiplexers,
Baseband Modulators and Demodulators, TWT tubes and Klystron power amplifiers.
Troubleshoot and repaired solid- state circuit boards using oscilloscopes,
multimeters, signal generators and power meters.
Wrote technical evaluations on
equipment performance. Performed site surveys and network planning for audio, video
and data circuits.
Bachelor of Science: Electrical EngineeringUniversity Of Central FloridaOrlando, FL.Electrical Engineering
Associate of Arts: ArtsBrevard Community CollegeCocoa, Fl., BrevardAssociate of Arts
Associate of Applied Science: Applied SciencesCommunity College of the Air ForcePatrick Air Force Base, FL, BrevardApplied Sciences
PMP Certified # 15472152012Atlanta, GA, USA
ITIL Foundation # GR750092967RG2014Atlanta, GA, USA