Intuitive professional dedicated results-oriented business professional with over 20+ years of experience in both customer service support and business operations management. Forward-thinking with a deep understanding of resolving customer’s problems with efficiency and civility. Combined with 10+ years' experience in maintaining client relationships with such as Business 2 Business Customer Support type and the Customer Service Support type of clients. Highly-knowledgeable in the SEA (Samsung's Electronics America) brand of appliance within the Home Appliance Manufacturing Industry. Further trained in the various LOB (Line of business store brands) within (SEA) Partner Care department. The lines of business store brands that I have expertise knowledge in how to perform each job responsibilities are listed as follows: The Home Depot, Lowes, Costco Wholesale, Aarons, and the Best Buy stores. Known for successfully handling escalated customer support issues. Client-first attitude toward accomplishing tasks.
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