dealer support specialist resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Twenty-years Experienced in both Store and Multi-Retail Store Management.
Dedicated results-oriented business leader with more then 20-years experience in day-to-day business operations management and 20+ years in customer service specialist.
Professional history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to numerous expansion of my job role and responsibilities. From the beginning as a store manager in the year of 2000 to the promotion to regional manager in 2002. In 2007 working directly under the President of the Corporation overseeing the acquisitions of the various store name brand boutiques that each meet corporate expectations and achieving satisfactory performance. While keeping vigilant to the importance of each store brand, in regards to it's sole individual brand awareness in both the store appearance and the overall shopping experience of it's customers.
Lead and created the in house Inventory Control department. Maintain and oversee from the year 2012 to the year of 2015.
Maintain, Improving, promoting, and overseeing daily operations as a store manger for a sole independent store brand boutique. From the year of 2015 to the year of 2019.
Professional Call Center Dealer Support Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact from the year of 2019 to the present.
Skills
Good listening skills
Data management
Responsible
Microsoft Office
Organization and Time management
Critical thinking
Cash register operation
Microsoft applications proficiency
Conflict resolution
Flexible & Adaptable to the business needs.
Business administration
Key Performance Indicators
Creative merchandising
Troubleshooting Technical Issues
Resolving Shipping and Delivery Problems
Customer Accounts Management
Call center operations
Account management
Service standard compliance
Shipping procedures understanding
Key holder experience
Recordkeeping strengths
Professional telephone demeanor
Retail store support B2B (Business to Business)
Call Center Experience of 2-years
Operation(s) Manager Experience of 10+ years.
Store Manager Experience of 10+ years.
Customer service experience of 10+ years.
Inventory Controller Experience of 3-years
Inventory Management Experience of 10+ years
Maintain relationship with Vendors Experience of 4-years
Work History
Dealer Support Specialist, 10/2019 - Current Auto Plus Pep Boys – Manassas, VA,
Resolved both Home Depot customer(s) and The Home Depot Store issues relating to Samsung's appliances.
Provided exceptional customer services experience. My motto is to resolved the concern/issue the first the customer makes their phone call.
Half of work day is handling inbound customer calls. The remaining half of my work day is working in the back office. This consist of making outbound calls and handling Home Depot Stores emails pertaining to Demo parts or service order requests.
Handled inquiries regarding both customer and the Home Depot store deliveries, purchase orders and other customer-facing processes.
Maintain meticulous detail records of both the customer and the Home Depot store(s) inquiries, complaints, service repairs, and parts order request.
Developed strong rapport with customers and created positive impression of business.
Volunteered for extra shifts during periods of time where the workload is heavy. Which in turn helps keep the numbers looking good for our team to the client (The Home Depot.)
Maintained up-to-date knowledge of any new policies or procedures that Samsung has set forth for the daily operations.
Store Manager, 05/2007 - 06/2019 NEW INC. – City, STATE,
Reconciled daily sales transactions to balance, log day-to-day revenue, and make regular store bank deposits.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Maintained proper product levels and inventory controls for merchandise. Maintain a absolute Zero Over or Under policy with all store employee(s.)
Protected store from loss or theft by setting and enforcing clear security policies.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Constantly changing and re-merchandising all inventory stock on the floor. This keeps the store looking fresh and assures that the new inventory that has arrived is put out neatly.
Maintain weekly store ordering inventory and receiving the inventory upon arrival.
Routinely running monthly & quarterly sales reports, Maintain a flow of communication with each store manager to assure each store performance were both efficient and achieved a satisfactory level of profitability.
Established and maintained operational standards for five store locations.
Developed brand expansion initiatives, including sales, marketing, advertising campaign and P&L commitments.
Supervised staff to optimize brand expansion initiatives and productivity.
Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
Review weekly store orders for the inventory, maintain store ordering budgets, and provide final approval to purchase from established vendors.
Report often to the Corporate office on how each store is performing, how things can be handle better, and better strategy on promotion certain new item brands.
Education
No Degree: International Business Management, Expected in 05/2011 - Brown Mackie College - Greenville, South Carolina, GPA: Status -
No Degree: Business Administration, Expected in 05/2000 - Greenville Tech College - Greenville, South Carolina, GPA: Status -
High School Diploma: , Expected in 05/1997 - Berea High School - Greenville, South Carolina, GPA: Status -
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