Dealer Support Specialist resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Dedicated and driven Senior Administrative Assistant bringing top strengths in balancing multiple responsibilities, communication and organizing workflows gained during [25]+ years in field. Adept at producing reports and letters, routing packages and updating tracking documents. Customer-focused and results-oriented.

  • Microsoft Office
  • Clerical
  • Analytical
  • Critical thinking
  • Project planning
  • Conflict resolution
  • Data management
  • Leadership
  • Communication
  • Teambuilding
  • Supervision
  • Call Centers
  • Senior leadership support
  • Data evaluation
  • Credit card payment processing
  • Sales expertise
  • Inbound and Outbound Calling
  • Customer relations
  • CRM
  • Quality assurance controls
  • Clerical support
12/2020 to Current Dealer Support Specialist Yamaha Motor Corp | Lebanon, MO,
  • Determined level of acceptable risk by reviewing applications for coverage and loss control reports.
  • Analyzed loan-to-value ratios, debt to income ratios and credit scores to make underwriting decisions.
  • Leveraged customers' history, industry and demographic information to calculate renewal rates.
  • Inspected financial statements, credit information and title data to complete underwriting process.
  • Conducted comprehensive analysis and evaluated risk to control underwriting loss.
01/2020 to 12/2020 PCI COMPLIANCE ASSOCIATE Sysnet Global Solutions | City, STATE,
  • Improved customer satisfaction by finding creative solutions to problems.
  • Maintained and revised policy procedures for general operation of compliance program.
  • Planned and executed compliance audits to check company policies, procedures and controls.
  • Closely monitored infraction tracking system for accuracy and effectiveness.
  • Enforced regulations by reviewing federal and state laws to confirm compliance.
  • Tracked both internal and external data export while monitoring for security risks.
05/2018 to 01/2020 Customer Relations Representative VERIZON | City, STATE,
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
07/1990 to 04/2018 Senior Administrative Assistant III Cook County Law Library | City, STATE,
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Conducted research using various media sources to obtain relevant data for staff requirements.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Conducted market surveys and industry studies to identify need and demand for new clientele.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
  • Arranged travel and hotel accommodations for international and domestic business meetings and trips.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Collected, calculated and reported on expenditure and statistical data to inform senior management.
  • Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Education and Training
Expected in Associate of Science | Allied Healthcare And Human Services Ultimate Medical Academy - Clearwater, Clearwater, FL GPA:

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Resume Overview

School Attended

  • Ultimate Medical Academy - Clearwater

Job Titles Held:

  • Dealer Support Specialist
  • Customer Relations Representative
  • Senior Administrative Assistant III


  • Associate of Science

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