Dealer Support Specialist resume example with 20+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Dedicated and driven Senior Administrative Assistant bringing top strengths in balancing multiple responsibilities, communication and organizing workflows gained during [25]+ years in field. Adept at producing reports and letters, routing packages and updating tracking documents. Customer-focused and results-oriented.
Skills
Microsoft Office
Clerical
Analytical
Critical thinking
Project planning
Conflict resolution
Data management
Leadership
Communication
Teambuilding
Supervision
Call Centers
Senior leadership support
Data evaluation
Credit card payment processing
Sales expertise
Inbound and Outbound Calling
Customer relations
CRM
Quality assurance controls
Clerical support
Experience
12/2020 to CurrentDealer Support SpecialistYamaha Motor Corp | Lebanon, MO,
Determined level of acceptable risk by reviewing applications for coverage and loss control reports.
Analyzed loan-to-value ratios, debt to income ratios and credit scores to make underwriting decisions.
Leveraged customers' history, industry and demographic information to calculate renewal rates.
Inspected financial statements, credit information and title data to complete underwriting process.
Conducted comprehensive analysis and evaluated risk to control underwriting loss.
01/2020 to 12/2020PCI COMPLIANCE ASSOCIATE Sysnet Global Solutions | City, STATE,
Improved customer satisfaction by finding creative solutions to problems.
Maintained and revised policy procedures for general operation of compliance program.
Planned and executed compliance audits to check company policies, procedures and controls.
Closely monitored infraction tracking system for accuracy and effectiveness.
Enforced regulations by reviewing federal and state laws to confirm compliance.
Tracked both internal and external data export while monitoring for security risks.
05/2018 to 01/2020Customer Relations RepresentativeVERIZON | City, STATE,
Achieved high sales percentage with consultative, value-focused customer service approach.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Liaised between customers and retail buyers to expedite orders and meet customer demands.
Capitalized on opportunities to enhance customer experiences and bring in repeat business.
Consulted with customers to determine best methods to resolve service and billing issues.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
07/1990 to 04/2018Senior Administrative Assistant IIICook County Law Library | City, STATE,
Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Conducted research using various media sources to obtain relevant data for staff requirements.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
Conducted market surveys and industry studies to identify need and demand for new clientele.
Prepared packages for shipment by generating invoices and setting up courier deliveries.
Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
Arranged travel and hotel accommodations for international and domestic business meetings and trips.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Collected, calculated and reported on expenditure and statistical data to inform senior management.
Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Education and Training
Expected in Associate of Science | Allied Healthcare And Human Services Ultimate Medical Academy - Clearwater, Clearwater, FLGPA:
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